"Place an order for 12volt UPS batteries. Transaction went smoothly with no problems. Price was good but did take about 3 weeks for the order to arrive. No big deal since I wasn't in a hurry."
"Bad experience with Spytown. Ordered 2 weeks ago and received no indication that this item was on back order. Online status provides no information. There's no way to cancel the order online. Send 2 emails and received no reply. Called and hung up after holding for 20 minutes;
Update: I decided to try calling back one more time and I spoke with an extremely hassled but very nice (Jen?) who apologized profusely and explained that they had recently been bought out by another company. She was hoping that this kind of problem would be behind them soon."
"I placed an order with this company and received one of three products after a few weeks. Upon receiving the first product, an issue came to light that these were counterfeit items (not the fault of the seller), but it made me return them and order a different product. It has been one month and 11 days and I have yet to receive the rest of the items from my first order. The second order was shipped, but labeled improperly and was returned to the seller almost a week ago.
I never received a status email beyond the initial order confirmation. There is no in/out of stock status. It took 4 calls to get the status of my first order.
I'm hoping to just get my stuff and never deal with these guys again."
"I placed an order on 3/2/2006, I called to check my order status 3 times, sent 3 e-mails, and finally requested that they refund my money (because they charged me on 3/9/2006)."
"I had a poor experience with this retailer. I placed an order on the 19th, and it was still not shipped on the 27th. When I called customer service and spoke with Dorothy she was neither courteous OR helpful. "