"I am a Garage owner operator. I listed my garage with them and after 5 months I still haven’t seen any money from reservations that people made. They have claimed that I gave them wrong bank info (3 times..???).
When I told them I wanted to stop the listing they emailed the customers and told them they had to leave the garage at the end of that month because the garage was closing for good.!!! They even provided the customers with info to other garages in the area..!!!!!
I am currently using a lawyer to get my money and thinking about suing the company.!!!!!"
"They over booked! False Advertising! We missed one hour of our show and refused to comp for the other parking! Very poor service! Will never use again!"
"arrived for an appt paid fee printed confirmation and was denied shame on you Spothero..during christmas bah hambug"
"Extremely Bad Service.
Today was the first time we used SpotHero listed on San Francisco Opera Web promotion. We reserved parking at 66 10th St. (1400 Mission St) - Valet Garage in San Francisco for the showing of Opera at 7:30pm. After fighting the traffic, we arrived at the garage at 7pm, the attendant told us the garage is full and will not honor the paid reservation.
I called up Spot Hero and asked the person to talk to the Garage operator, but was told that he can not do anything about it and the only thing he can do is refund and try to find another parking. We were quite upset as the person from Spot Hero sounded as if it happens all the time (so what is the point of the App?!) and hinted that with out him, good luck for us to find parking.
Noting that even if the person find another parking near by, we would be late for the Opera (when you are late, you are not allow to go in until intermission). We then found our own parking, and was a full 20 minutes late and had to wait at the hall way till intermission. This is not at all acceptable as I used to use Parking Panda all the time and never had any issue. Now since Spot Hero bought Parking Panda, I can imaging where Parking Panda is going to go (sad to see things go south because of incompetent company). The event ruined our family Opera night and wasted our tickets that cost 90+$ per person (family of 5). "
"I purchased my monthly parking in May 2017 and was advised by the Spothero I would be able to have in&out privileges. At the end of October I flew home and went to pick up my car and was advised by the parking attendant they do not allow in&out privileges for non hotel guest. The parking attendants at the Parking garage were great, but they explained they could not handle doing in&out for guest and non hotel guest. That was understandable so I called Spothero and advised them of this and to my knowledge everything was taken care of. I didn't see any refund to my car so I call Spothero back to see what the delay was. The gentleman I spoke to a Spothero that was great and told me that I would be refunded he just had to submit it to another department to process the refund. Then I received an email that they could not do a refund. I sent and email which they responded to not answering or addressing any of my concerns. I then ask to have someone call me so that I can make sure they understand my issue and have the opportunity to do the right thing. They lady they had call me was rude and neither listened or addressed my issues. My frustration was mainly that the service offered was not give and they made it seem like it wasn't their fault for lying to me in order to get my business then treating me like I should have know better. The lady Sydney that I spoke with said "ooh well you should have told them when you called in that you wanted a refund too. Sorry, but unfortunately there is nothing we can do about you not parking your car since it's monthly parking." I ask her if I could talk to someone like a manager she said "I'm the manager, I'm it". I ask is there anyone that I could speak to that would be willing to listen to my issue and actually address them instead of repeating the same thing over and over again. she said "No, there isn't, I'm it". I hung up in disappointment that I could faithfully pay my bill for a service when I went to use it wasn't not available to me, that alone should have prompted a refund without me asking. Dear Spothero it is just as easy to do right by your customer then do the wrong thing. I'm sorry your representation for your company fell short in this matter. Please do better. "
"Good start. I download the app, book a spot, PAY for it with Apple Pay and never get any confirmation. Call tech support, which is very reassuring but useless. One issue, as it turns out (I figured it out, not them) is that none of their links / URLs works with Chrome - at least on Mac with High Sierra, and that's what I have.
I spend about 20 min or more with Tech. Support changing email address, etc., but still to no avail. No reservations - which I paid for! - were shown. For one, horrible design of the app, where it allows you to book a spot without creating and account. Tech support is polite, but useless. No help what-so-ever.
Furthermore, when I drove to the garage I booked, it had Garage Full, only monthly pass holders are allowed. So, I paid for the spot, and the garage is full? Maybe, I could still park, but do you want me to experiment when I am getting close to my show? No mention of the damn spothero of anything.
Overall, wasted time, but hopefully, not wasted money, as I am going to dispute the credit charge from this completely fraudulent scammers. The app doesn't work, the reservation doesn't work, total nightmare.
DO NOT USE THIS. YOU WILL REGRET IT AS I AM."
"I purchased 2 parking passes 1 for my self and 1 for a relative. When I got to the lot the attendant asked me how much I paid for the pass after telling him I paid $5 he told me I'd have to pay an additional $5. No way I went to another lot and paid $20. Just was a waste of $10. Never again!"
"Trip from Atlantic City Area to Phila with need for approximately 6 hrs parking. Approximate time from 2:30pm to 8:30 pm. Paid Spot hero in advance. When I got there I drove up a one way narrow ramp to the 2d floor and scanned my code bar only to have it rejected as "Invalid" No explanation as to why it was invalid.Repeated the effort several times Still no explanation. I concluded I was in the wrong garage. No way to turn around or back out, with another car in back of me. I called Spot Hero only to be told that I was 4 minutes early and would have to get a regular ticket. Finally an attendant came and I told him I was not moving until my my entry became valid. He took the time to change the tape in the machine and I finally got in. This was absurd !! I have used many other parking garages/apps and never had this kind of problem. This was my first and last time as a Spot Hero customer, whose only concern is in forcing customers to over estimate the time of entry so they can squeeze more money for unused time. I was out of the garage by 8:15, less than the 6hrs. Their customer services **** !!!"
"Got a spot for Cubs game. The spot i picked clearly stated I needed to park behind a certain black car. It included a pic of the car that I was to
Park behind. Very clear. I get to the spot and a different vehicle is in the spot where a certain black car was parked. Tried to knock on the owners door and then called SpotHero. It's wrigleyville at game time. They give me a new spot and said the owner should not have required I park behind a certain car. Net, net it was nightmare to get to my revised spot and I missed some of the game. When I called the next day they said yeah we were wrong but too bad. What? New company, working through the kinks, admitted that the ad should have caught and not allowed and then tell me too bad?
It's not about the money...it's about them realizing that customer service is critical to this business. They don't get it. Big pass for me"
"Not only could you NOT book a spot without a reservation, they also decide to charge you while you wait for the seller to not respond to your application. Hopefully you read this to avoid losing money."
"Didn't work and time consuming"
"Junibubububub You have ba ubub"
"Our van was BROKEN INTO and PEOPLE LIVED IN OUR CAMPERVAN while we were gone.
We parked our campervan at the "Red Roof Inn San Francisco Airport Parking" for 2 weeks through SpotHero while traveling.
The parking is not a standard safe or secure parking area. It is not a gated parking lot, anyone can access the vehicles, yet SpotHero/the hotel charges you $10/day for parking.
Upon arrival we noticed immediately a window was smashed in, the roof vents and the side windows were open. People lived in our camper while we were gone with their dog. They left a lot of trash and stolen wallets and purses inside.
The hotel lets you put a paper on the windshield with the exact dates you will be gone.
The hotel is clearly eager to charge for parking, but not so eager to check the premises from time to time. If they would have done that our camper wouldn't have been violated like this, or we could have caught the people that did it.
When reporting this to the person behind the lobby (after already reporting it to the police) they said "Management probably already knows". This clearly happened before, Management is aware but they are not taking any action to prevent these situations. Neither did SpotHero take action when reporting this to their Customer Service. SpotHero should think more about the companies they partner up with. "
"My spot was at 304 West 49th street off 8th avenue. The first sign that we were in trouble was that the line for parking spots was causing traffic problems on 49th street. There were so many cars waiting for a spot that the line was stretching on to 8th avenue blocking the crosswalk. Ultimately cars pulled to the right of the line causing complete confusion. My husband got out of the car to see what was going on and there was complete pandemonium. No one seemed to be in charge. In addition to a parking lot, there was a rental car facility in the same location. People were trying to return rental cars and others were trying to park. It was actually getting dangerous because our cars were causing traffic congestion. The workers in the lot were mean. When asked if there was any kind of a plan to get us into to lot in time for our Broadway show, they simply yelled at us all. We arrived at 6:15 for a 7:00 show and our theater was 1 block away. We were 7th on line. In the 15 minutes we waited, 1 car was parked. We realized that if we stayed, we would probably miss the first act. So we left. We passed the same lot at 10 PM on our way home, and saw the sad people lined up waiting for their cars--again with absolutely no movement of cars getting out.
My children insisted that we use Spot Hero. It is my 3rd time using the app and it has been wonderful before.
But to say I was disappointed in my third try is an understatement. We could see another lot down the block, and so we left and pulled in to that lot. It was VERY expensive but at that point, we had no choice. The traffic had gotten so bad, and we had wasted so much time at the Spot Hero parking lot, we had to park and get to the theater.
This parking lot should be taken off SpotHero. There was absolutely no customer service. No one cared. The people we spoke to who were waiting to park were all Spot Hero customers. The rest were rental car customers. The fact that most of us had Broadway tickets was irrelevant to the attendants. It was terribly frustrating. I cannot imagine being customers from out of town. It would have been frightening--in terms of traffic--had we not been used to driving in NYC.
On the positive side, my money has already been returned, and I have been contacted by customer service. I have been told that I will get a credit for the difference between what I was supposed to pay and what I did pay. ($51 - $18) If that happens, I will use SpotHero again. If it does not, I won't.
"
"This was for a Staten Island Yankees game. There where a couple people there like us that got scammed that night, sad really. The security guard at the construction site told us it happens for every game. These folks know the lot is closed but continue to scam people night after night. Nice business practice. "