"This was the first time i had ordered from the site and i received the wrong item. Shelby replied right away to my complaint and the very next day the correct item was shopped at no extra charge. I could not ask for better customer service than that! "
"I got great help from Shelby - from the moment I raised a question right to the delivery.
Thank you Shelby!"
"Shelby was very helpful and friendly. Had a minor issue with order but customer service was great and got it resolved quickly. Very happy"
"EVERYTHING was much better than expectations, including and most importantly your customer service!! Sports Memorabilia will be my go-to sports gift web site going forward based on this experience…and I hope Shelby's manager/s know how much they should value her!"
"Bought an autographed Raiders football came on time and is an amazing piece of memorabilia. I would highly recommend buying from Sports Memorabilia. Also the customer service is great had a query about the COA and it was dealt with very quickly.
Thanks "
"SHELBY provided me with excellent customer service! "
"Awesome customer service by Shelby. She helped me all the way even after my product arrived to see if everything was okay. "
"I have encountered some issues with the customs (shipping to Czech. rep) and hit the live chat on their website if I can get any help. I got an immediate response by the loveliest customer service specialist Cristin who helped me through out the whole process, and even days after via mail. Cristin was checking on my order, gave me update about the package and delivery time estimates, and the customer service had a really nice personal touch that you as a customer know for sure that they care about every single package and you feel that your package is the most special package for them and there is nothing more important than you getting the package and be informed :)"
"Everything was delivered as expected. Very happy with the product. Would recommend them to anybody."
"I purchased a signed Eagles jersey at 60% off but after purchasing it at 60% off, I was told the jersey was damaged and could not be delivered. What BS!"
"Merchandise was delivered promptly and customer service was more than outstanding. "
"Cristin was absolutely wonderful and continually checked in to let me know where my purchase was in the process. I had initially given her the wrong shipping address and she immediately got back to me. She also followed up to make sure my daughter was happy. Customer Service to perfection!"
"I had a picture show up in rough condition after not being able to find the package originally. Once the package was finally found, I reached out to the customer service to see if they could help in any way. Shelby was fantastic with resolving the issue. She was very informative and helpful. The communication was great! Outstanding customer service and a pleasure to work with as she helped in getting a new picture sent out to me. "
"Great customer service from Shelby! They treated us as a priority and got our issue resolved quickly! Will come back to shopping here only because of Shelby. Thank you. "
"For Christmas, I ordered a great autographed, framed action photo of a football player for my sister. About 5 days before Christmas, I was told that the item wasn't available. Andrea got on the task and found another similar photo (actually, even nicer and more $$) and was still able to get it to my sister by Christmas morning. Didn't cost me a penny more. She really made our holiday special. THANKS for the amazing customer service."