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1/5

2003-03-04

"I placed an order with spartan technologies
I spoke to a TIM G./ DAVID / AND JIM.
They told me that the parts would be a
3-5 day delv. I checked after 3 days.
asking them about the order and how it was going and they gave me the run around. Now they started telling me that they are looking for the
parts. They already said that they had them
before I placed the order. This order was for
$43,000.00. Now I asked tim can i speek to
a supervisor he said no and he was going to cancel the order. It seems to me that this company takes the order and then try's to find the parts. Now I had to go back to my customer and tell the the story that they are not getting the parts 3 days later.

I will never ever call this company again.

P.S. All of the people that I spoke to were
very nasty.
"

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1/5

2003-02-21

"I ordered an old 500 MHz PIII + Heatsink to boost the performance of an aging SMP capable system. They have an 'assembly & burn in' service which they offer, so I dropped a bit of cash on this and accepted the '24 hour testing' they mentioned. So the CPU arrives and unfortunately I end up busy and unable to test it until a month later.... but hey *they've* done the testing haven't they.

When I do upgrade the system it boots fine, but within a short time it shuts down indicating a thermal failure on the new CPU.
Using any decent piece of software I was able to trigger the failure in 2 minutes - so I can only assume that their extensive testing never lasted longer than 2 minutes.

Now, I'm more than capable of setting up a proper cooling solution, clearly these guys aren't. I'm extremely angry that they charged me for a service which they clearly did not perform. They were the only people I could find with these old processors so if you find yourself needing hte same then sidestep their premium assembly/burn in and do it yourself.
"

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1/5

2003-02-12

"Ordered 2 CPU's from them, and wanted to return them. I wouldn't mind paying the restocking fee, but IF I was told that they wouldn't accept them back I would've been satisfied with that. Instead, the young girl that I asked to call them and get an return authorization for them was completely berated and treated like garbage by Edwin. After calling her stupid for thinking she could return an item, I called back and insisted on speaking with a manager. The manager seemed interested but reading the reviews I see Edwin is still there and up to the good business practices that they hold so high. I would've purchased from them again, but never with such a rude and inconsiderate person working there."

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5/5

2003-01-28

"Had a problem with a defective memory chip. Called them up and dropped it off after using the RMA feature on their site. They said they had to test the memory and it would be a few days. The next day they called and told me that it was working fine after testing for 12 hours straight. I asked them to exchange it anyways since the problem went away after removing the chip from my computer. They exchanged it and I have not had a problem since. Kudos to Spartantech and their employees. I live in Illinois and will pay the sales tax to deal with them again."

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1/5

2003-01-14

"They did not honor the price that they quoted on www.pricewatch.com and wanted more than a hundred dollars over what they listed the item as."

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1/5

2003-01-10

"Item went from ship in 1-2 days, then 1-3 days, then a week later was cancelled without warning or refund. They advertise items they dont have and cant get. BEWARE!
Horrible communication and business practices.
"

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5/5

2003-01-07

"Great experience. I have bought from Spartan 2 times now. Never had any problems.
First purchase was a 1GHz PIII.
Second purchase was 2.4GHz P4, P4PE mobo, 512MB Corsair DDR333.
All shipped FAST, received in good packaging, nothing DOA.
I -will- be buying from these guys again.
"

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Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Ease of ordering online
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1/5

2002-12-13

"hope to god i never have to deal with Edwin again."

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Ease of ordering online
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Customer service being easy to reach
Customer service making decisions on their own
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1/5

2002-11-27

"BAD, BAD, WORSE.
Product arrived DOA. GeForce3 Ti500.

Called line, gave me tech num(wouldn't even xfer me).

Horrible experience. Like I said, product dead on arrival. Missing the manual. And if I request a refund because I do not want to deal with this people, they'll charge me a 15% restock, but restock what?! It's defective.

I would not suggest ANYONE buy from these people. Unless you think defective parts can't happen to you. Look at their 5 return rating.

You now know WHY!
"

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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
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5/5

2002-11-20

"I had a good experience with Spartan Technologies. I ordered (by phone) an MSI motherboard, Athlon XP 2200+ cpu, fan+heatsink, arctic silver thermal paste and a floppy drive. I received an email confirming my order within 12 hours. The email contained a link to the order tracking page on Spartan's site. I would have preferred to be given the UPS tracking number in addition to Spartan's tracking system, but that was a minor issue.

Everything was delivered promptly and well packaged. I would use this company again.
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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5/5

2002-11-08

"Great service and very fast delivery. My item was out of stock and they sent me a better one for the same price. It was at my door in 3 days."

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4/5

2002-10-06

"Good "

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
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5/5

2002-10-04

"10-04-02 Ordered an Asus DVD ROM on 10-02-02 and it arrived on 10-04-02 (TODAY). I have been ordering computer parts for over 5 years and this is the FASTEST that I've ever received an order from anyone. Normally it takes 5 days!"

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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
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5/5

2002-09-26

"Rapid order procesing. No waiting for sales or tech help. Great service and fast shippment. Products are as described and prices are very reasonable."

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N/A
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being knowledgeable
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Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service being easy to reach
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Speed of web site
Web site being easy to use

5/5

2002-09-19

"Ordered a bunch of stuff on 09/09, late night: RAM, CPU, 80GB HDD, GEFORCE card, MB. Chose ground shipping, no hurry here. On 09/11 got a shipping confirmation that everyting has been shipped on 09/10. Got it 09/16, no problems whatsoever. I think these guys have a very good price combined with a very good service.
The only thing that's kind of wierd - they won't give you the package tracking number, you actually have to go to their website, enter your order number and then they will give you tracking info.
"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site