"I bought a pair of Mastercraft seats from their ebay store. The seats arrived in the correctly labelled Mastercraft packaging, but the seats inside were not not only wrong but from a completely different manufacturer (JAZ).
The seller then went on to:
1/ admit that their supplier sent the wrong item.
2/ Deny that they sent the wrong item.
3/ Accuse me of substituting the seats upon receival and then commit fraud by requesting the correct seats or a refund.
4/ I then brought it to the attention of the seller that the package had been weighed in transit and that the seats that I received matched the weight but the correct seats would've been heavier so that wasn't possible.
5/ The seller denied even stocking the JAZ seats, yet a quick search of their ebay store revealed them listed.
6/ Finally they tried to state that somehow the seats must of been switched during freight by ebay.
I've basically given up trying to resolve the issue with Sparktec. I think they've not been at all honest with me and are simply trying to avoid the cost of resolving the situation in favour of Ebay picking up the cost.
I see other customers reporting similar experiences here and wish that I had checked the reviews here before purchasing from them."

"They sent the wrong item then blamed me and didn't want to send the right item, then they said they would sent it and then not again. Seriously, it was back and forth with twenty emails, gave up in the end as I'm sure others have, just a complete waste of time."

"Followed their instructions for returned items, but instead of the full refund, they keep the shipping charges. I don't believe this is fair dealing with customers of good faith. This "hidden charge" is another way of charging a restocking fee. Bad business. "

"Actually, worse. Never again will I order from such incompetent idiots. "

"Sparktec Motorsports is a rip off. Don't order from them. Poor customers service. Drags out return and you never receive a refund. That is theft by deception. Keep your money. Don't give it to Sparktec Motorsports. Buyer beware."

"I reached out to Sparktec to buy a set of JNC wheels that I wanted. When I found out that they were backordered, a customer service representative named Danny immediately reached out to me and gave me a refund. In addition, he offered me 5% and free lug nuts, as well as helping me find the perfect wheels that I want. After going back and forth through emails for 2 weeks, I finally purchased them and they were delivered to my house very quickly. I will definitely be purchasing from Sparktec in the future because their customer service is awesome. Thanks again guys!"

"Purchased an air filter. Wrong item comes in correct box, could have been someone purchased previously then returned and slipped wrong item in box so I give them the benefit of the doubt contact them for return stating I understand this could happen. They proceed to drag out return process with back and forth emails and imply how could it possibly be from them since the product in the box isn't sold by them. 2 weeks later they issue a return label after I file the dispute. All the while apologetic emails with a touch of sarcasm and a side non accountability. Too bad I don't live closer I would have returned it in person...."

"Called multiple times, voicemail. Send two different emails, NO RETURN email. Sent a private message on Facebook, not looked at or replied.

Basically; crap customer service.

Bad customer service is a great indicator of the rest of the company. Absolutely horrible!"

"VERY fast shipping service and they delivered it on SATURDAY!!!!! Came in great shape. The bar is installed and running great!!!!!!"

"Bought an exhaust header/downpipe from them and it quickly arrived the same week. Unfortunately, shipping damage caused a few bolts to be missing but sparktec got back to me immediately and we worked out having me compensated to purchase replacement bolts. They compensated me more than the bolts were worth and I ended up getting better hardware than the header manufacturer probably would have provided anyway."

"I ordered a set of spiked lug nuts about 2 weeks ago now and 2 of them were defective. I was okay with the rest of the product I like them a lot. I sent an email regarding the two that were messed up which I did get responses for a little bit. When it came to finding out about getting me two new ones it has been over a week and I have still yet to hear a word. Customer service is sub par at best. Wouldn't trust ordering things online from here again."

"I don't know why this vendor has some poor reviews. My experience with them was excellent. I ordered OBX V2 Headers for a 2002 Maxima. I used their website's chat to send an email to ask for tracking the next day, and someone answered me in less than a half hour. The next day I had the Fed Ex tracking info. Headers came in the mail, the right part, at a super great price! I remember reading some of the so-so reviews before I made the purchase, but I'm glad I took a chance anyway. I felt inclined to leave a review to let folks know this vendor is not as bad as some may say.

Chris"

"*Attention* Do not order from these crooks!!
I found a Cat Back Exhaust that I wanted to order. I called several times on two different business days to check availability and never once was my call answered. I only got a message saying they were not available. This alone should have been a red flag to me. What kind of business doesn't answer their phones and has no customer support? Against my better judgement I placed an order. How foolish of me! After 3 days of not hearing from them nor being able to contact them I received an email stating that the cat back exhaust I ordered was out of stock and backordered. This was not mentioned anywhere on their site. They took my money for something they did not have. I read several other reviews of dissatisfied customers stating the exact same thing happened to them. I received a refund but nonetheless was very dissatisfied in every aspect of how these clowns try and run a business. Do yourself a favor and take your money elsewhere and actually get what your paying for. Sparktec Motorsports is a complete waste of time!!!!!"

"I couldn't find a spoiler anywhere for my girlfriends infiniti g35 2006. But this sight luckily showed a good looking one so I bought it fast because I needed it in 2-3 weeks. Then I read all the reviews and became skeptical of my purchase so I messages Sparktec and they replied so that reassured me. Then 2.5 weeks later it showed up at my door, the day before my 2 year anniversary for my girl. I realized the wing also was not in the best shape and it was actually cracked about a foot across the backside. It is a massive crack and you can see inside the wing. The way it is cracked obviously shows that it was cracked from previous use not from shipping. I wouldn't sent it back but I don't have time and I don't know if I trust getting another one in return. Luckily I know a thing or two and hopefully I can fix it. I'm giving it a 2 because at least I got it and they replied to my emails."

"The price was great. The best I could find. Delivery was fast also. I would recommend sparktec and I will use them again."