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Verified
5/5

2009-03-17

"Picked up an inverter for my daughter's laptop.

Pros:
Good price
Fast shipping, ordered on the 11th and it was delivered the 13th.

Cons:
Got shipping confirmation and tracking number by email on the 17th.
"

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5/5

2008-12-31

"They had the best price I could find for a replacement laptop fan.

I wanted to verify that the item was in stock so I placed my order over the phone. Hold time to get in was a full 15 minutes, but once I got a live person on the other end the transaction was processed without a problem.

The salesperson was helpful and honest about possible delivery problems during the holidays. I needed the fan overnighted to me and he said he would do what he could to get it to me in 1-2 days max. UPS delivered it to my door 26 hours later and the part was an exact factory replacement - not a generic substitute.

I expected S&H for overnight delivery to cost much more than it did but it was actually very reasonable. I received an order confirmation minutes after placing my order and the following morning received a tracking number indicating my package was "out for delivery."

Other than the long hold time the transaction was quite smooth and positive.
"

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Verified
1/5

2008-11-26

"Pros #1: Good price for Thinkpad parts
Pros #2: Fast shipping and handling

Cons #1: No confirmation email nor invoice
Cons #2: Excessive and ridiculous restocking fee

Restocking fee is 25% of sale price or $25 whichever is greater.
So you end up owing them money if you RMA something less than $25.
"

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Verified
5/5

2008-01-17

"This is my second purchase from this store. IMHO, this is THE place to buy laptop batteries! I couldn't find a better price or better service anywhere. Shipping is reasonable and quick as well. I will be buying from Spare Parts Warehouse in the future."

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Verified
5/5

2007-05-16

"Placed an order for a Sony laptop battery by phone on 5-14-2007 using the toll free number that was prominently diplayed on the web site. The phone was answered quickly by a polite and knowlegable salesperson. A compatable battery was chosen and he promised it would be shipped that day to arrive on the 16th. The battery was shipped as promised with a confirmation email and tracking number. I received the battery on time and in perfect condition. Price, service and shipping was tops. I will definitely order from them again."

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Verified
5/5

2007-03-27

"ordered a Toshiba Laptop Fan on 03/22 and got it delivered today 03/26. Product as advertised and working fine. Very satisfied "

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Verified
5/5

2006-10-29

"Item was exactly as advertised. Shipping/delivery was very quick."

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_K_
Verified
5/5

2006-07-18

"I ordered a replacement part for a Toshiba M35X laptop on Thursday night (July 14th). The part arrived on Monday morning (July 17)! Excellent Service!"

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Verified
5/5

2006-04-26

"Ordered a replacement fan for a Toshiba Satellite A15 laptop on a Friday afternoon and received it Tuesday morning. Outstanding!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
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Customer service resolving problems
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
N/A
Speed of web site