"Third time ordering from sons Acura and have yet to be disappointed. Will continue to order from them for my oem parts needs."
"Small problem with a filter that was damaged during shipping. Otherwise good experience."
"Great price, quick shipping, and I was able to get free shipping with a coupon code!"
"es servicio me parese exelente fueron muy pacientes con mi orden yo compre unas partes para mi acura mdx y al prosesar la orden recibi una notificacion que ingrese mal los articulos, ' sonsacura se tomo la amabilidad de corregir mi pedido y mandarle las partes que eran correctas muchas grasias por su ayuda."
"Quick shipping. Will order from again in the near future!"
"Sent me the wrong part and when I tried to call they hung up on me twice. Parts man by the name of Steven!!!! Now I have two of the same part and its not what I need. From now on I will deal local."
"I ordered a bumper with a free shipping coupon that i received from a previous order. The email stated that the next order discount applied and did not specify any restrictions (i.e., oversize items). Here is the email:
"Thanks for reviewing your experience with Sons Acura. On your next purchase you can take advantage of the Free shipping on your next order discount during checkout by providing the coupon code "thankyoufree2013". This coupon can only be used ONCE.
We appreciate your business!
Thanks - The Sons Acura Team.
parts.SonsAcura.com"
They then backed out of paying for shipping for a bumper. The parts manager, bill, stated that they "will not eat $225 worth of shipping." Then why lead customers on and send coupons to customers stating free shipping? Maybe reviewing your sales terms and including disclaimers on coupons you published may clarify and avoid misleading your customers. Very disappointing and unpleasant experience. "
"Good prices...good communication...quick delivery. Sons Acura has been a good source for my TL parts."
"They have the best online parts catalog I've found for Acura. My order was complete and shipping was fast. Really like Sons Acura online."
"I have always enjoyed excellent service with Sons Acura. I reside in Europe and living in a foreign country with a foreign car can be challenging when something breaks. This last occasion my mechanic could not figure out what the name of the part was that was required for my Acura. I took a picture of the part and contacted Sons to assist me. Since they have always been helpful in the past, I assumed this time would be no different. I spoke to a gentleman whom I won't name here who told me that I could email him the picture in order to identify the part. I explained to him that I was in a difficult position and time was of the essence. After not hearing anything for two days, I sent him an email to find out if he'd had any luck. He replied back immediately that he didn't know what the part was and that I should get with someone here who could help me. I went back to my mechanic and he was able to identify correctly one of the two parts that I needed by using the Sons Acura website. I ordered two parts (one was the wrong item) and got the parts in a timely manner. As I said, I have had wonderful service in the past. It just seemed like this one employee just didn't care."
"Prices were great and the parts were exactly as described."
"Had a good experience, shipping was quick, and priced reasonable"
"Very impressed with Sons Acura. I placed my order on-line on Friday, after the store was closed. The order was processed first thing Monday morning and delivered to my house the next day. The prices were very competitive and I received the correct part. I recommend Sons Acura to anyone purchasing Acura parts."
"Everything was quick and easy. I received exactly what I ordered, very quickly. Couldn't ask for better service! THX Jeff"
"Nobody answer to my emails. The tracking number was not displayed in my account and I wait for my parts whereas they were already had been delivered."