"Service was good from Sole Technician Adam."

"I contacted Sole Fitness' customer/technical service line and spoke to Ms. Paige, who was EXCELLENT in assisting me with my worn out belt situation. She was very patient as I explained the issue and we did a "step test" while talking to identify the immediate issue. This is what I call Excellent customer service where the tech person listened to the client and helps them resolve the issue in a comfortable, expedient manner.

Thank you again Ms. Paige!!! Thank you Sole Fitness for hiring the best employees for your customers!!!"

"I am consistently impressed by the exceptional customer service provided by Sole and Spirit Fitness, and my recent interaction with Viola only solidified my positive opinion. Viola went above and beyond to assist me with my fitness equipment service needs, demonstrating remarkable professionalism and dedication throughout our interaction.

Viola's assistance was invaluable as she not only addressed my inquiries promptly but also took the extra effort to check the availability of the parts I required. Her thoroughness and attention to detail were truly commendable. Moreover, she patiently explained the next steps, ensuring that I fully understood the process moving forward.

In my numerous experiences with Sole and Spirit Fitness, I have always received outstanding customer service. Viola's assistance exemplified the company's commitment to excellence and customer satisfaction. It's reassuring to know that there are dedicated professionals like Viola who are willing to go the extra mile to ensure their customers' needs are met.

While I have had positive experiences with Sole and Spirit Fitness on multiple occasions, I must acknowledge that there was one instance where I didn't feel they went above and beyond. However, this isolated incident pales in comparison to the consistently exceptional service I have received overall.


**** Previous review*****
I received exceptional support from Shelly from the Sole Technical Support team. Shelly's professionalism, efficiency, and outstanding customer service made my recent interaction with your company truly remarkable.

From the moment I reached out for assistance, Shelly's responsiveness was impressive. Not only did I not have to wait long for a response, but her instructions were also clear and concise, making it easy for me to understand the steps required to address my issue.

Shelly's demeanor throughout our correspondence was not only friendly but also patient, which made me feel valued as a customer. Her meticulous review of the pictures I provided and her ability to swiftly resolve my problem was commendable. Furthermore, Shelly went above and beyond by detailing the next steps in the process and even elaborating on what to do in the event of a missed step, which I found incredibly helpful.

Currently, I am eagerly awaiting confirmation of the parts order, and based on Shelly's exceptional service thus far, I am confident that I will receive it promptly. Her dedication to ensuring customer satisfaction is commendable and reflects positively on your organization."

"I dread having to call customer services anywhere, but Adam B. at Sole Fitness was phenomenal! It was easily the best customer-service experience of my half-century life. It wasn't because he is technically competent and easily helped me out, which I'm grateful for. But Adam's personality is engaging, friendly, and wonderful. While he was typing in my ticket, we had a great discussion and found some mutual interests like Lord of the Rings, ancestry, New Zealand, and the intricacies of serial numbers. Adam is really funny too, made me smile and cracked some great jokes! Crazily chatting with him was the highlight of my morning. With Adam's epic people skills, he should be leading departments and training others about how to make customers feel so welcome. I can't say enough great things about Adam or my call experience today. You should definitely use the recording of our call for training!"

"Had an issue with my treadmill (computer component went wonky on me) and Shane was awesome, took a long time for shipping to work itself out due to supply chain challenges overseas but he kept me up to date throughout, was super responsive and a pleasure to deal with. Thanks Shane!"

"Paige went above and beyond. Extremely helpful! "

"Paige G. was very friendly and knowledgeable. She made sure our Sole F85 was taken care of!"

"In reference to work order #769534-1
I called Sole customer service and they put me in touch with Shelley in tech support. I explained that my husband and I could not align the console mast cover properly and we were using a bungee cord to keep it closed. She was professional, empathetic and immediately sent me an email so I could attach the sales receipt and pictures to my reply. Once Shelley received my response, she quickly processed the claim and is sending new covers, hardware and a technician. I was highly pleased with my interaction with Shelley, she provided excellent customer service."

"Placed a call about an issue with a treadmill and was connected to Shelly (work order number 769373-1). After a few short questions, she immediately knew what the issue was and solved my problem in a matter of minutes. Professional, courteous, knowledgeable, and a sparkling personality, it was a true pleasure dealing with her. Her company (and every company) should have a dozen like her. Thanks so much Shelly for your help."

"Adam did an amazing job in assisting me with my Treadmill and find a solution to my problem. "

"I’ve had to contact Sole a handful of times over the last year or two. I’ve talked to Shane each time and he’s always a pleasure to deal with. Thanks for all your help Shane!"

"Steven was kind & helpful"

"Adam B. was very competent and knowledgeable when troubleshooting. He was able to de-escalate my stress levels from my wife for not having the treadmill fixed. We were able to figure out the issue and he provided exceptional service to replace the part. Thank you sir."

"The tech was very patient when I didn't know exactly how to describe my issue and was able to figure it out and get the parts on order I needed. "

"Although it has taken a while for me to receive my parts Shane was great to be able to work with. I felt he did everything he could to make my experience as great as it could be. I appreciate the time and effort that he gave. We need more people like Shane in the world today. "