"My 18ft Clear solar cover, 5 years old, was showing irregular wear. I send then pictures and they said it was covered under warranty.

Here is there exact response:
"Pro-ration Percentage 50.00%
Pro-ration Cost $32.49
Shipping Fee $31.19
Handling Fee $10.95
Heavy Fee $0.00
Upgrade Fee $0.00
Total Replacement Cost $74.63

We only over 15% if you purchase a new cover."

FYI - The cover costs $65 new with free shipping. So the warranty replacement case is more than a new cover due to insane shipping and handling costs. Their 15% offer on a new cover is still not the 50% warranty I was owed.

Amazon has these listed at the same $65 with free shipping. My choice is clear- do not give this company $$.

Customer service was prompt and nice. Too bad their business practices are horrible.

** I also was only expecting a 30% prorated price after 5 years per their clear listed warranty. I would have been fine with that on the $65 price and a reasonable S&H rate.
"

"I ordered a 20x40 pool cover. We received a 21 X 37 pool cover. I can deal with 1 foot over on the side, but 3 feet short? I contacted them.. They wanted pictures, no problem I get that. I sent 5 pictures clearly showing the cover was short. They said not good enough. I sent 4 more pictures. This time, no response. I contacted them again, no response. Their product is defective and their customer service is non-existent. I will not buy from them again."

"Purchased a solar cover in March and opened to use on my pool in May (in Nebraska you don't open your pool before then). Found the cover was Oval instead of Rectangle, which was what I needed. Called to make an exchange or return and the company flat refused - even though the cover was not used. Apparently their management is incapable of understanding when a 30-day return policy should be waived in order to provide fair customer service. I will gladly pay more to a company that treats it's customers with respect."

"Our ultimate solar cover from 2012 started to tear and fall apart and I called Solar Cover and the warranty didn't cover the worn damage. I ordered the clear 16 mil cover on sale and it was delivered quickly. When it arrived it was the wrong size and I called Ray in customer service and he made sure we received the correct size within a few days. It was nice to actually talk to someone in the USA and get great customer service!"

"Last Sunday having scanned the web looking for pool rollers and covers we ordered from Solar Covers as their prices were really competitive, beating their competitors for the same items. Unfortunately we did it the wrong way round and decided to review the company AFTER we ordered. Having read the reviews we wondered if we had made a big mistake. How pleased were we that we did not review first. We phoned them to check our items on the Monday and were told that the items had already started to be shipped, they were very polite and helpful. Then this morning (Thursday) the items arrived. We had also ordered some items from Amazon, who we did trust, and they are not even due until the following week. So please don't always go by reviews. Well done Solar Covers on an excellent service and price, we will certainly use you again."

" How can you continue to sell an item that is out of stock ? I never received an email, phone call or any type of contact stating it was out of stock. I had to call to find out where my item was , only to find out it was backordered. I had been told two times that my item that my item would be shipped that it was in on 6/13 and then again on 6/16 that is twice, I was lied to and then was offered another cover at a higher price. I cancelled my order after this. I will never order anything from you again and never refer your co. to anyone I know and plan to put out a blog on how your co. handled my order. I'm sure mine wasn't the only one .
Web Transaction Confirmation
Cliff Goodwin,
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"ordered from Solarcovers.com and got a confirmation email from LeisureLiving.com instead. As others have stated, it said the product was back ordered despite being guaranteed to be in stock. This was a fathers day gift so now i have nothing for him. I tried to cancel the order but they refused and just said they would call me back with more details, ive called again and they keep giving me the same BS. Soon as i finish typing this im going to try and cancel payment via paypal."

"I placed an order for a cover a week back. The site said GUARANTEED IN STOCK on the cover I selected. It was a 16mil 16x32 clear cover. Free shipping and 10 yr warranty too! I shoulda known better! Placed the order with Solarcovers.com but received an email confirmation of the order from Poolsupplies.com who indicated the cover was backordered. After a week and not hearing any followup emails, I went to the website...voila guaranteed in stock was still showing on the cover I ordered. I phoned the order desk and asked if they had such and such in stock? Oh Yes sir! We can ship it tomorrow morning, was the reply. So I asked that they FILL MY EXISTING ORDER since it is in stock...OH I am sorry. You need customer service, but they are closed now. Call back tomorrow. So we called the next day. Waited for 20 minutes on hold three different times. After first long wait, got an operator who took my info and said the next available Customer service rep would call me right back. After four or five hours waiting for the call, we called again. Another long wait, then got a customer service person who said I am transferring you to Tom. Click. and we were dumped in Tom s voicemail WHO never called back after four more hours. Third call and another long wait, got a customer service person who said it would be available NEXT WEEK (TWO WEEKS after the order). They commented things like It is June what do you expect? It is not our fault the supplier did not send enough. Finally they indicated they would give us 20% off our NEXT order... SHOOT We will NEVER order from them OR the parent company or any OTHER firm that ends up at Poolsupplies.com. We cancelled the order, but they refused to give a cancellation number. They said I will give it to my manager. We HOPE they will not charge us for the cover and have that whole battle, too.
What a WASTED day and STILL no cover"

"My solar cover came one day after ordering with free shipping! It fits pretty good and seems similar in quality to the one it is replacing which lasted a few years. It cost a lot less than those on Amazon that appear to be the same. I had checked this site before I ordered and was a little hesitant but gave it a shot anyway because of the price. So I felt that I should write something from a satisfied customer. For the record I bought a 15X30 Oval 8 mil standard (3 yr warranty) for $53 plus my 8% tax and free shipping. I wasn't promised anything else with the cover but it shipped in a heavy duty bag that seems fine for storage. However I put mine on a reel so I don't need it but I'll keep the bag around for something. As far as the smoothness of shape, it does indeed look kind of uneven on the curves but so did my last one - doesn't hurt anything and isn't noticeable when on the water. So I'm happy so far but if it doesn't last at least 3 years I'll be back singing a different tune."

"They are TERRIBLE to do business with. I ordered 4 heatsavers and they never shipped them nor would they ever return my phone calls. Called everyday for a month to find out when they would ship, finally contacted papal for my money back."

"Purchased two covers for two different pools in the last two years, second one was supposed to come with a free grommet set, it did not. I called and they sent the grommet set out. Nothing but good things to say, shipping was good."

"Went to a google link for the size pool cover I needed. They sent me a smaller pool cover and I had been layed up with surgery and couldn't install the cover. My wife then installed it and come to find out they sent us a pool cover that was 5 ft too small for the pool. I called customer service and they refused to return the cover. Now I am the one that is out $100.... Thanks a lot solarcovers.com you suck..."

"Same solar cover storage bag complaint as previous person. I was told it was shipped in it and I was like that was not a bag it was wrapped in plastic and taped all over to hold the plastic together. I called them and got some line that I would have to call the storage bag manufacturer. Now that is funny because it is not a defect and I did not order the bag from the manufacturer I ordered it from them. A free bag they offer with the purchase. They should be reported to the better business bureau for false promises and incomplete orders then the crock when you call for help. Was really disappointed becasue I would of been happy otherwise the cover itself is a nice cover and fairly priced. To bad they lie and do not practice better business policies."

"I purchased the 24' Round 16 Mil Crystal Clear Solar Cover from Solar Covers.com. I must say it feels heavier duty than the cheaper local covers that are only 8 Mil. The round shape is not very round and has very jagged cuts. It looks like someone took a square cover and a dull utility knife to cut a semi-circular shape. It does cover all area of the pool water, but some areas just barely get covered and others have about a foot overhang. I have checked the dimentions of my pool and I am no more than 1/2" off in roundness, so it is definitely the cover that is cut funny. My biggest complaint though was the website said I would get a free storage bag with purchase of my cover, but I did not. When I called the company they informed me that the old beatup piece of shipping wrap that they mailed it in was considered the "free cover". First off it is not a bag, but a tiny rolled up square of tyvek to protect it in shiping. Secondly if this was the free cover, wouldn't everyone get one? What do you ship your covers in that don't come with a free cover? That is like shipping something in a cardboard box and saying it comes with a free house because homeless people use them. I was waiting to buy the reel depending how this transaction went, I guess you can figure out I bought the reel elsewhere."

"Bad customer service. they did not honer warrenty. first said they needed was a picture then they said they needed an actual piece of cover to be sent in. allready thur the 6 month old cover away. With no piece to send in they offered 15% off a new piece of junk. Do not buy from solarcovers.com"