"Ordered some items before Christmas and got a mail on Jan 2nd saying the price in my order increased by 0.01 and I had to pay this. The link the provided didn't work and no word from them.
****!!

Mail below;

"Hello Daragh,

This is to confirm that we have received your request to add/change a product in your recent purchase number 12622431 and actually, the new amount exceeds the amount of item(s) that had been chosen initially.

Then you´ll have to pay the difference: 0.01.

Please transmit your payment details using the following secure link: https://www.scubastore.com/extra_payment.php?orderid=12622431&precio_extra=1.0000000000005.

When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored. All of the information you provide during the ordering process is restricted to our staff, and we make sure to keep all of our employees up-to-date on our security and privacy p! olicies.

Best regards.

Silvia
Customer Service"

"Do not buy. For more than a month, I have no goods or money. They do not communicate at all."

"Order ski helmet with quicker delivery (extra paid). Nothing came. No chance to call them. Strongly recommend not to buy from them. Better to pay even more, but get the product. "

"Over 6 weeks and still no ski gloves; automated emails saying they will look into it but no shipping details; 4 weeks late and they won't give me my money back - thieves!!"

"bought a ski jacket 16 days ago. took 10+ days to get dispatched. When enquired about where it was on the night it was meant to arrive, I was told it was at their distribution centre, en-route to me the following day. the next morning I got another email saying it was returned to the warehouse. please wait for a refund. I enquired about what happened but no one replied. Had to call in and was told nothing they could do for me. just wait for a refund (politely). I asked about what happened to the delivery. no one contacted me saying they had trouble finding it or it was delivered to my neighbour etc. The response from them was, call the delivery company yourself. Nothing else they could do. It has taken so long, the sale price I got it at was gone. Even if I want to place another order urgently before departing for the ski trip, it was out of stock. but none of this was their problem. official answer was: you will get a refund.

yes I want my refund because I never want to deal with them again."

"The chat line was useless"

"Saw warnings from other buyers and had similar experience start to happen so I cancelled the order right away. Common scenario - great price on item - item is labeled in stock - you buy item - a few days goes by and then you check to see status only to find item is now out of stock - contact snow inn and they say they don't know why it isn't there yet and to wait a few more days then check back. Not sure about others but I don't have time to wait when delivery takes a few weeks then I still have to get the bindings mounted so I can't be waiting for months for these. Plus on principal the binding was in stock at the time of order and I even go on to the item now and it is still listed as IN STOCK! Shady!"

"They confirmed the order, then sent me a completely different item. Tried to contact them to get the correct item shipped, but no reply from them on their mistake and only option was return. Great service if you're looking to return an incorrectly delivered product, but that's about it."

"Ordered a jacket off these guys and at first everything was going fine, statuses were promptly changing at least, but I was incredibly disappointed when I received it, as instead of xxl I ordered I received xs. Not really funny.
Obviously I turned to customer services for help and they took 48 hours to reply. What they reply boilt down to was it was me who made the mistake and not them. In case I wanted to return the jacket it was fine with them but at my own expense. I try to reason with them saying I made another order on the same day as the one i question and it obviously listed 3xl (different brands different items and i haven't received it as of now)
Avoid like wildfire, spend your hard earned in places they apreciate your interest"

"Tried to order some "In Stock" ski boots, received an order confirmation email, only to find out days later that the boots were not actually in stock and my order was cancelled. Beware!"

"On the face of it, Snowinn seems a good idea. Import a product from Spain, pass on lower country of origins taxes as a saving to UK customer.
The fine print: Over a week late ( 3 weeks for delivery), and when emailed you will get a generic "fob" from customer "service", I guarantee. I decided to then ring the customer service helpline and had an agent literally argue down the phone and speak over the top of me. I've never had a service this bad from an online company, and now have the joys of sending a parcel back to spain at ridiculous cost - no UK warehousing facility?!"

"Ordered a ski jacket for my son 3 weeks ago....still not here. They cannot provide a proper tracking number and are satisfied that the item arrived in the US 6 days ago. Apparently that is an achievement for this company. I have requested a refund, which they have ignored twice. Stay away from this company...."

"I ordered a ski helmet for a trip, website said it would arrive within 4-6 days. It arrived in 20 days, causing me to have to buy another helmet from another company so I would have it to travel. Worse, they made me pay to return the item even after they admitted their mistake. They have no concept of customer service, they take up to 72 hours to reply to any email, they are the worst ever!"

"I ordered a laptop case from this site as a gift...the recipient provided the site link. I didn't check it closely and didn't realize it was in Spain. Well the product was ordered, shipped, and received just fine but trying to return it because we ordered the wrong size was a nightmare! Very difficult to get a response from seller and the extreme cost of shipping (I agreed to the exorbitant shipping when ordering unfortunately) made it impractical to return the product. I've definitely learned to be more careful of the seller when purchasing online but this particular seller is truly not easy to deal with."