"I had a great experience with Smart Furniture. The customer service was fantastic, delivered in a timely manner that was promised and the furniture was of the best quality! Also, the LAX entertainment piece I bought was a lot more expensive at the store in San Diego, the prices are more reasonable through Smart Furniture!!"
"I am impressed with Smart Furniture and my beautiful new Sayl office chair. Smart Furniture offered more options, color choices and features than other online retailers. Rather than numerous email updates, I received one instant confirmation and shipment tracking of my order with a direct line to customer service. Without reservation, I recommend this retailer for the overall experience including reasonable price and super quality product. "
"The experience was great from beginning to end. I went online, saw a couch that looked beautiful and ordered it. I wanted white glove delivery, but since I was in California they had to research to find someone to do it. They took care of that and long before I expected it, the couch arrived. It is absolutely beautiful, was set up, and ready to sit on in minutes. "
"Smart Furniture was just a great company to deal with in every way. I could not be more satisfied with the purchase of my chairs."
"This was my second purchase from Smart Furn, they behave professionally at every level. The ordering process was easy, they followed up by email at every step, and the item was delivered safely and on time. Really, a completely uneventful transaction ... which is a good thing!"
"Ordered an Eames Lounge Chair & Ottoman via phone after carefully looking through Smart Furniture's website. The person I talked with was very pleasant and helpful, providing me the answer to all my questions. I placed my order, and during the seven-week waiting period (the chair is made to order) I received three emails from Smart Furniture giving me updates. I called with a few more questions about delivery, and again they were quickly answered. Overall I am quite impressed with Smart Furniture's staff and their customer relations."
"I purchased a table that was recommended to me by my designer. When I received the table--it did not look great in my space. I contacted Smart Furniture and they helped me return the item at no additional cost to me. I would purchase from them again in the future. They were responsive, helpful and very friendly. Truly a hassle free experiance!"
"Recently ordered the Herman Miller Aeron chair for my husband, who spends a great deal of time at his desk. He LOVES the chair...comfy, easy to adjust, and stylish. The best part about the whole thing was the ease of ordering on line through Smart Furniture! The description of the chair and the directions for custom designing it were clear and concise. I was kept apprised of the status of the chair. It was delivered promptly and in excellent condition (I recommend paying the few extra dollars to have it pre-assembled). The cost was the lowest I found. Smart Furniture is now on my computer's list of favorites!! Great company!"
"My experience ordering with SmartFurniture was truly excellent. It was a big purchase and the quality of the website, communication, and support was top notch. It really made me comfortable with the process, and my delivery came when expected. I really couldn't ask for anything more. I highly recommend SmartFurniture -- if they have what you are looking for, they are the way to go."
"The people at Smart Furniture have the best customer service. They are friendly and prompt and ensure you are nothing but 100% satisfied with the product you purchased. I recently purchased a media console that was defective and was promptly sent out a replacement. Thank you for making shopping online a pleasurable experience!"
"I just wanted to say, you have the best customer service I've ever experienced buying online. I am beyond pleased. The prompt response and hassle free resolution of all the problems Ive had have been dealt with with great professionalism and as a consumer I appreciate it very much. I cannot say again how pleased I am, and will shop from SmartFurniture in the future thanks to you and your amazing service."
"What fantastic customer service!
I had issues with the shipping company and Smart Furniture quickly sent me replacement products at no charge to me.
Smart Furniture has hands down the best customer service."
"Just wanted to say thanks so much for your first-class customer service. You have truly lived up to (and gone beyond) the high customer service standards that Smart Furniture aspires to. I've been immensely impressed with your outstanding, friendly and courteous efforts to keep me in the loop with your emails and find the best way to ship my desk to all the way Australia.
It is always daunting when you purchase something thousands of miles away but you have made the process so smooth, stress free and made me feel so reassured. "
"Just wanted to take a second to say thank you!
You guys were great when I called about missing the order (turned out the UPS guy delivered it to the wrong building).
And the bookshelf was SO easy to put together!!!
I'm a small woman- about 5ft 1" so I was worried I wouldn't be able to it by myself. Turns out the directions were really simple and quite entertaining actually, so I had the shelves together in less than an hour.
The bookcase looks GREAT in my apartment and was just what I was looking for.
I may even order another one! :-)
Thanks again for all of your help and keep up the good work!"
"Smart Furniture has been great to work with! I had called their customer service upon initially ordering with a couple of quick questions which were answered right away. The order arrived quickly and it was packed to perfection. We purchased too many and need to send one piece back - no problem! They sent a pre printed UPS label AND even told me where the closest drop off was located! Plus they are going to refund the shipping cost for that one piece. What more could you ask?? GREAT people at customer service as well ... extremely friendly and helpful!"