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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


5/5

2002-03-28

"I recently made a purchase, to compliment another purchase made a few months earlier, and have been satisfied with both of my orders. My first order was delayed because of it was out of stock and then I was called when it was available and recieved my order with the week of confirmation. Recently, this week, I made another purchase. Order was taken correctly, e-mail me a UPS tracking number, recieved order perfectly. Simplybargains was simply fine. The only negative aspect was their customer service, I was passed around many times and the person I was finally given to talk to was polite and courteous. You cannot beat the ink prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-03-15

"Called to get a tracking number and I kept getting 'we shipped it'. But when I asked for tracking number, they drew a blank. After over a week of hassling them over the phone for tracking number, (They already charge my cc), spoke to their manager, and finally found out that the day before!!! And not only that just one piece of many!!! Not only that, they charged me extra shipping for breaking up the package!!!

I finally got sick and tired, so I am trying to cancel, but they are 'always in a meeting'. AVOID them!!! Given choice, use www.compgeeks.com. They are slow, but they are honest.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
N/A
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use