"Takes forever to receive my products despite the expensive shipping costs. I've bought a couple times from them but they're my last resort. They ship from OH and I'm in the neighboring state of PA and it takes over a week to get my products???? Ridiculous! Plus I put a code in for a free gift and it added it, but then when I checked out, it took it off. I always check Amazon and other places first. "
"They SSS have awesome products, but their customer service and shipping is the ABSOLUTE WORST I have ever come across. Even with Covid-19 I have had better service. Such a shame. I love the products but I am afraid that I am no longer interested in a company that is soooo bad at shipping and non existent customer service. "
"Past 3 times I ordered items were in stock. Then when it didn't skip I would check only to find it delayed because Items were not in stock. One time an order was held up a months for a reserve item. I think they sold many more than they had on order. I don't know if they need more warehouse room or what. Love the selection. But until they stop selling more than they have in stock with problems getting more due to Covid19 - beware."
"Ordered an item and turned out two months to get. Took weeks to get to customer service for a refund. They said that they refunded but no refund on my credit card. Ended up never getting my money back. Won't do business with them again."
"I really don't understand the negative reviews about shipping. I placed my order less than a week ago and I received everything in the order today. It's the middle of summer, not the holiday rush though so maybe that's the difference."
"While Simonsaystamp has a good selection, they lack in the order fulfillment area. I suppose I have spent several hundred dollars with them over the past year. They ask 2-4 dollars above other sellers, and that's ok if you want what they have. HOWEVER, its very obvious when you use a coupon (which never amounts to more than some money off the shipping charges) , the item is back ordered, unavailable or not able to be shipped....even though the item is still clearly for sale on line in their store. This has happened to me 3 times. It's been 11 days since I ordered, and there was no contact and the stamp I wanted was still for sale on line. I finally emailed and said either ship it today or cancel....so they cancelled. WTF!! If you advertise what you don't have that will cost you customers that the rest of the craft industry is willing to supply. Stupid way to do business, but its your choice. I will go to Amazon or pay retail from Hobby Lobby, but this isn't worth my time anymore."
"This company has no organization or real customer service. Shop elsewhere. 8 days since order placed, 8 days since they charged me in full, 3 phone calls and still order is not shipped. Today the excuse from Abby was that she didn't know what the delay was because her computer wouldn't load my order. If I could give negative stars I would. "
"As a stamper, I see cute stamps and search for them online, and usually, SSS will have what I am looking for. However, if you are excited to get a purchase and anxious to use the merchandise you ordered, don't be. It will take SSS weeks, maybe months to process and ship your order. And, their customer service will give you some blanket response that doesn't even answer your questions. Believe me, if I could give a negative rating, I would. I placed an order for THREE items that were in stock, was charged that day, and now, EIGHT DAYS later, the tracking still says "order processing." This place is the WORST."
"I've been shopping with Simon Says Stamp for a little over a year. I've made more than 20 purchases during that time. Overall, I rated them below average. I do most of my shopping online, and now, retailers are getting compared to the speed of amazon, or accustomed to free shipping for purchases over a certain dollar amount, or just amazing packaging and friendly customer service associated with small retailers online like Etsy. Simon Says Stamp consistently misses the mark on shipping and personalized service. Here are my thoughts:
The Good: Quality products offered, really nice (large and varied) selection of products; lots of bloggers use/recommend them, so they are easy to use after being inspired by those crafty card makers online. The monthly kit is a good value, and they don't automatically deduct it, so you have a chance to decide whether or not you want the kit before being charged. Prices are usually decent, but you'll often pay more at simon says stamp than if you go straight to the source (like Mama Elephant's website), so you just have to do a little homework. Nice project examples are often offered with the item for sale on their page. Informative blog. You can usually find a $5.00 off coupon, which you are going to need to offset shipping (see "The Ugly" below.) Cute exclusive Simon Says Stamp releases that are nice quality.
The Bad: They will not ship your products for 3-4 business days. Every time. So, don't order anything you need quickly. They certainly aren't Amazon. They will never send it out in a day or two - even if you ask. It doesn't matter if you buy one thing or multiple things. It doesn't matter if it's your first order or your 20th. They simply aren't moving faster. You can't cancel your order or change it if you make a mistake, and they don't take returns. Again, it does not matter if you've spent over $1000 with them or $10. It's just not happening. Overall, the lack of returns or any ability to modify your order makes shopping here not really customer friendly when compared to other retailers. As a result, I've decided to buy from other retailers whenever possible. But honestly, some things are hard to find and SSS usually has them.
The Ugly: Shipping is way too expensive. If you buy one stamp set which can't cost more than $3.00 to ship in the US, they are going to charge you $7.00. Every time. Might be more if you are shipping to Canada. If you were paying the extra money for handling, I could see that. But honestly, they don't "handle" anything in a very timely manner (see above). And, they will pretty much throw $250 worth of merchandise in a bubble envelope and send it to you. Seriously. No box. No protection. Just all crammed in there - glue and all. And you hope it doesn't squish out. I had a glitter explosion in one envelope. As mentioned above, it will take 3-4 business days to get your product out the door. So, the premium shipping definitely isn't justified as frankly, the "handling" **** really bad. You are not getting the "super personalized small business packaging and customer service" offered by Etsy retailers. There is no "free shipping for orders over $60" or something like that. You can use your $5 off coupon to offset these gouging shipping costs.
Also, careful about the kits. They will bait and switch you. They have this quaint little, "if the product is out of stock, they can replace it with another product" clause, but they'll replace it even if the product is in stock. Basically, they send you an item that ISN'T as popular or flying off the shelves. But, they get you to fork up the cash based on the super cute photo of what you are supposed to get. And, remember, no returns. So, you email them to say "hey what's up? this item is in stock! So, I shouldn't have gotten a substitution." And basically they say, "thanks for letting us know. Is that it? You good?" I'm serious. That's the response. I took the time to write. Do you think it's all good? They *should* send the product that was photo'd and mentioned AND in stock. But they won't. Customers shouldn't have to argue or make a case to a retailer about getting what was purchased in the first place if it's clearly in stock. And, yep, it was in stock - it wasn't a typo or a mistake. I ordered two separately, and they are being shipped here now in a bubble envelope no doubt.
Ultimately, this is a retailer that doesn't REALLY care about customer experience. They have cute exclusive products and great selection and a lot of bloggers that probably get their stuff for free and don't realize how sub par the customer service experience is, so they get lots of free advertisement in the crafting community. Hoping that Ellen Hutson beefs up their inventory so I can get all my stuff from them. :)
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"Placed my LARGE order October 27th. Everything was in stock and still it did not ship until November 7th. I asked if I could add one more item after about 6 hours of placing the order and was told no. Asked if I could upgrade my shipping to get it quicker and add insurance at the same time, again was told no.
After 2 weeks of not receiving my package I grew concerned as even though I am in Canada, it doesn’t take longer than that. I emailed, called.. took days for a response. They assured me this is normal but because they offer a horrible method of shipping there was pretty much nothing they could do about it and just wait. 3 weeks went by.. 4 weeks.. finally, I had enough and knew something wasn’t right. More calling and emailing, days waiting for a response. 5 weeks and the package arrived back to Simon Says Stamp according to them. This is an extremely busy time of year, I got my order in early to work on Christmas cards so I was in desperate need for my order. After they got the package back I asked if they could please rush the package out to me, I even offered to pay additionally or provide my own shipping labels (email a prepaid label to them and arrange the pickup) but they would not do anything for me. I was absolutely appalled, all the money spent not only on this order but over the last year or two and this is how they treat their customers? I opted for a full refund (which also took forever) because I had no intention of ever giving this company a cent again.
Simon says stamp as sellers have a responsibility to deliver the item to their customer. Period. When you hire a company such as USPS to deliver your packages, you have merely delegated responsibility temporarily, not transferred it permanently. Simon Says Stamp is the boss, USPS is just the employee. If the employee screws up, you need to fix it. I have 2 jobs that require regular shipping, if something goes missing, I myself as a seller take full responsibility if any issues arise. When you buy goods from an online retailer, they are responsible for the goods until you receive them, if the courier loses the goods ordered or they are damaged, the retailer is responsible for putting things right.
They have absolutely lost a customer as this is the worst company I have ever dealt with who will do nothing for their customers. Never have I seen business done quite like this. Although it seems like a better option because they sell everything in one place, other companies are 10x better when it comes to order processing, shipping and customer service. I ordered all the same product directly from the manufacturers (about 4 different places) and received everything within a week. That was my last order with Simon says stamp.
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"I placed an order on 10/17 and never received it. I placed another order on Oct. 27th and asked that my orders be combined and the shipping for one of them refunded. They said there was no way they could accommodate this. On Oct. 31st after three attempts at trying to get some estimation of when the items would ship, and hearing from customer service, only that they had upgraded their system and were experiencing delays, I cancelled my two orders. It took several days to get a refund for my orders. They charged my card before shipping which is unlike most companies. I resent that Simon Says Stamp is recommended by so many high profile crafters and yet they treat ordinary customers like this. They have a number of exclusive products I like, but it is truly not worth the hassle to order from them. What made it frustrating for me is not that they were experiencing delays but that they made no effort to make it right, including offers of refunds, discounts on shipping, anything that would have indicated they recognize what a big problem this is...for people to pay for a product and never have it delivered. They still haven't really addressed the issue and until they do I would advise anyone not to order from them. "
"My last order was placed on 10/18/17 , today is 11/1/17, it has taken 2 phone calls (which they never return) and multiple emails and my order has still not shipped. They blame it on an upgrade, come on.....two weeks and it hasn't shipped, they just say they will let me know when it ships. I don't even need some of the items I ordered as I purchased elsewhere. I am so disappointed and upset. It seems they should be able to figure it out even if they have to process by hand, especially when they know customers are upset and from what I am reading, they certainly are. They have lost so much business including mine."
"I've purchased a few stamps sets from Simon Says Stamp but it's been a couple of years since my last purchase. I've been happy with the product but found them to be a bit higher than other online sellers. I could except that but what prohibits me from buying more frequently is their high shipping costs, so high that it almost doubles the cost of the product. If I love a stamp offered on SSS, I'll always try to find it on Amazon first since I can normally get the product (unless it's an exculsive SSS product), cheaper with free shipping.
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"I am often the kind of person who doesn't leave any negative feedback. But since I disagreed with a bad rating for SSS posted by someone else, I feel compelled to write this. I ordered SSS's $5.99 swatch stamp on 5/19/17. It was in stock and full price. They didn't ship it until a week later on 5/26/17 and I didn't get it until 5/31/17. They charged me $6.99 for shipping, but sent it via USPS for less than $1. I know that Ebay over-prices shipping in order to increase their product. I expected an online company like SSS not to gouge me on shipping. "
"I love some of their products but they take your money then sit on your order, taking days or weeks to ship. They mark items reserve after you place an order and don't return emails. Kristina Werner should design for a company that actually cares about their customers!"