"Quality product customized to perfection, could not be more pleased. Great Job Team SilkLetter."

"I'm very happy with the travel mugs we ordered."

"I love the tumblers for the upcoming event. I do not need a reorder but the all came in one color...blue. i ordered 10 blue, 10 red, and 10 green."

"I contacted SilkLetter concerning our drivers start up. They were most accommodating and never having seen the product before was really please with the quality and the quickness of delivery. I would certainly order from this company"

"I ordered some coin purses from SilkLetter and was very pleased with the quick delivery and the quality of the coin purses. I will purchase from SilkLetter again."

"I ordered the color changing cups and they are awesome ! Not only was it a great price but the shipping was super fast ! Will definitely be using this company again. "

"I placed this order the same day as another order and I still haven't received this order. I did get the other one in a timely fashion. I wish that I could have ordered everything together but had to place two separate orders. I am disappointed in this service and probably won't order from this company again. "

"Received my pacakge in a timely manner and happy with my purchase. "

"Horrible customer service, waited over a month for our order. The manager refused to provide a tracking number and stated that there was an issue with the label printer. He then went on to state that their IT system had changed and they were unable to provide information as to where the order is/when it is expected. Completely frustrating and around-the-bush answers to any and all of my questions. I am waiting for a call back with a tracking number and if it is not provided I plan on calling the bank, canceling the order and reporting them to the Better Business Bureau."

"I like the product, the customer service was great. I would recommend "

"SilkLetter was fast and the product was exactly as represented by SilkLetter. "

"I am super disappointed with my order from Silkletter.com. I purchased the Personalized Narrow 63" Table Runner with Silk Screen, but when my runner came in, my logo was done in heat transfer.

I contacted them about this and they told me that logos with multiple colors (mine was black and white) are printed with heat transfer and not silk screen, but this information is no where in the product description during the order process. Also when I had the option of picking colors it said "Silk Screen- from 1 to 4 Spot Colors" and when I received 2 different proofs, both said Silk Screen for the imprint method.

I received no information that it would be done in entirely different technique and not what I purchased.

I tried to resolve this situation with them since the heat transfer technique is definetly NOT worth what I paid for my runner, but I have heard nothing back from them.

If a listing as well as proofs say silk screen, than that is the technique that you should get. Not some entirely different technique of poorer quality. I am still hoping they make this right by sending me my order with the printing method I purchased, or a full refund."

"Great company until you have a problem!! Worst customer service ever!! Owner isn't any better laughed at the fact that I was upset about receiving damaged products, wrong items, and horrible service. Never doing business with them again!! Save yourself the troubles and find another company to buy from."

"The custom made water bottles I ordered for my company, Chocolate Chip and Raisin, from SilkLetter came out perfectly! I ordered them on short notice, so the quick turnaround was a life saver! SilkLetter's customer service was wonderful. I would definitely order from SilkLetter again and again!"

"I haven't had a chance to check this order out, but I have ALWAYS been happy with Silkletter's products & customer service!!"