"I am going to begin my second year with Shoprunner and I could not be more pleased with my experience. I've had many items shipping within two days and sometimes an extra day. Some other reviewers are not putting in perspective the day they order it (end of the week) or processing time for the retailer (adds on a day). Each time my item is shipped I'm emailed, when it arrives I'm emailed without having to track it myself. I've been able to avoid Walmart, Target, and Walgreens because most essentials I've been able to order from Drugstore.com or Beauty.com. Not to mention the coupon codes made available to use on the retailer's site. I've saved about 300-400 dollars as a member and I'm very satisfied."

"Shoprunner took 5 days to actually ship my product to me from Newegg, definitely not the 2 days as advertised. On a positive note, I did save on shipping cost."

"It's Cyber Monday, biggest internet shopping day of the year, and Shoprunner will not allow me to sign in. When I go to reset the password, per the email they sent me, it says my account does not exist. To make a long story short, called them and they said it would take 2 to 3 DAYS to find out why I cannot log it. Meanwhile, I cannot utilize it for my christmas shopping! I should have read all of the reviews!!! THIS REALLY IS A SCAM ~ BEWARE!"

"ShopRunner claims that Wednesday before Thanksgiving is a holiday. According to the UPS website it is not. ShopRunner customer service couldn't even muster an apology as they were too busy arguing that the shipment was still technically arriving in two business days, despite it being a week after it left the warehouse and nine days after the order was placed. Two-day shipping is certainly not a guarantee and customer service is poor."

"I ordered an item on Monday with Shoprunner 2day shipping service,
but it's Thursday evening right now, and my item still doesn't arrive.
I tracked my package, and shipping status says "package left on a vehicle, shipping rescheduled."
That means I have to wait even more.
What a horrible service. 2 day shipping is a lie.

I won't renew my membership after trial is over."

"terrible! shipping takes forever!!!! definitely not two days."

"I received a year of Shoprunner for free, and will definitely not be renewing it.

I purchased quite a few items using their free 2 day shipping, and not once has an item arrived at my house within two days. I expected it to be similar to Amazon prime's 2 day shipping, but it is not.

I think the earliest I received an item was 6 days. SIX days when it is supposed to be two. Unacceptable."

"Absolute waste of time. No customer service if you have questions and companies have only "selected" items through Shoprunner. So you pay $79 a year to get "free Shipping" on higher priced "selected" items."

"Shoprunner is a company that actively scams their own customers. Their business model is set up to fail since they penalize customers who make many purchases. I made about 5 purchases from Newegg and a couple of purchases from drugstore.com. They called me a reseller and cancelled my account barely 2 months into my yearly plan without refunding me the $79 I paid for the year.

I had to resort to calling my credit card and requesting them to charge-back the amount. Luckily, my bank was on my side and refunded me the money."

"terrible service. got an email saying Free Trial Abuse. that was the first time i have ever signed up for their service. rude. going to amazon"

"I've been a ShopRunner member for a little more than a year. I absolutely LOVE them!

As my employer's in-house IT professional, I have to place orders at Newegg 1-2 times per week to complete projects or cover issues raised by the 60+ people I support.

There's also the occasional order from drugstore.com, shoes.com, mlb.com, babiesrus.com, autozone.com, and even free delivery from Dominos Pizza! There are many more of their partners that I haven't used yet.

Granted, sometimes an item at Newegg isn't eligible, but about 90% of the things I order have free 2-day shipping.

I'm surprised by the other comments here about people getting their accounts suspended due to ShopRunner assuming that the member is a reseller.

I've received free 2-day shipping on 63 orders so far. No problems yet. I love ShopRunner!"

"I'm in college and I used my parents credit card for Shoprunner. When I wanted to cancel the trail membership, since my Dad's name was on the card, they wouldn't let me cancel it over the phone even though I had the confirmation number, phone number, billing address, date of birth, etc. because they said that they needed my Dad's approval to cancel even though he did not set the account up. I ended up canceling online hassle free, but was annoyed that the people on the phone made a big deal out of nothing. I would not recommend using this in the further! "

"after some online research they appear to label members as resellers without evidence and suspend accounts as a way to make profits. i placed 1 order in about 3 months and received an email stating i'm a reseller, wtf? while the membership did work, not all items i wanted to purchase was available to be shipped 2 day. please save yourselves money and time, this is not amazon prime. but a con artist outfit that's trying to steal people's money."

"They offer a handful of items from a handful of stores at free shipping. BEWARE! Very few stores and only a FEW items from each store qualify. Do not cancel over the phone or they will lose the record of it and still charge you. Nearly impossible to get the $79 fee back in services. Customer service will not work with you and will not refund if you phone cancelled as they won't be able to find your record. STAY AWAY!!!!! I would give ZERO stars if that was a choice.."

"I was shopping on Toys"R"Us on Black Friday and I saw the ShopRunner logo on one of the items I was going to buy touting free 2-day shipping. I added a few more items to my cart and signed up for the free trial. When I proceeded to check out I saw that I was still being charged shipping, albeit at a lower rate than before I signed up. After some research I realized that the free shipping from ShopRunner was only on two items and the other items in my cart didn't qualify. I assumed that all the items I ordered from the partner store would qualify.

During my month long trial during the busy holiday shopping season, I only noticed one other merchant that partnered with ShopRunner, and that was with a merchant that already offered free shipping for the item I was purchasing. The only good thing I have to say is that cancelling my membership was quick and painless. I'm used to having to call customer service and talk with someone in India that tells me what they're going to do, rather than what I want them to do. ShopRunner allowed me to cancel online and emailed me a confirmation.

If all the items from partner stores qualified for free 2-day shipping, the membership fee might be worth it. But having random items that qualify out of an order of several items doesn't help me. I'd rather have everything ship together."