"Web site is glitchy and would take my reorder. "
"I was searching for a vendor to purchase sure seal rings using my HSA card. Amazon didn’t allow me to use my HSA card an I’m on a low budget. I’m ecstatic I can across your online store. I’m hoping the shipping will be as good as the user-friendly checkout. Thank you!"
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies!, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team Shop Ostomy Supplies!”
"My first time ordering from this vendor. "
"As a 1st time user on this site I found it a somewhat confusing.
It hopefully will be better in future."
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At Shop Ostomy Supplies, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
"I tried to check out with my usual email. I got an error message about the password not matching, so I clicked on forgot email and never got the email to reset. So I had to create a new email to get the order to go through.
Fix your systems !"
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At Shop Ostomy Supplies, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
"first order, won't know about rating until products arrive and I find out how delayed or soon I am able to seal my skin barrier"
"Always a great shopping experience and Shipping is second to none. "
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies! customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team Shop Ostomy Supplies!”
"I totally appreciate the fact that all personal info was expected.Thank you for the quick response. Delivery was right on time.
I will be back.
Thank you
"
"Easy to use. Lots of information."
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
"Never talked to customer service, "
"Easy websites and great information and instructions on how to find what I needed. Thank you!"
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
"Notice the price has increased to about 10 to 15%. Delivery service is inconsistent. There are times I received notification. My last order was on pending mode without informing there was issue with the delivery address. I am a regular customer."
“Hello,
Thank you for placing your order with us!
Due to the Novel Coronavirus outbreak, our order volume has significantly gone up and as a result, some of our items are out of stock. In these times of unprecedented surge in demand, we are trying our best to continue to source products for you and will keep you informed of any backorder issues we face.
We want you to know that, as always, your health & wellness is our top priority.
All of us at Shop Ostomy Supplies are thinking of our customers at this time and wish you well. Please know that we are here for you.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
Thank you again,
Team Shop Ostomy Supplies”
"After the surgery for my ileostomy I was directed to a different supplier by the hospital and home health nurse. I tried them first, but every single interaction has been horrible - from the wrong address for my very first order to hours spent on the phone trying to figure out their ordering system and other errors. Never going back! "
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team HPFY ”
"waiting for the product i ordered ... "
"I like that you sell some items individually as well as in a pack."
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At Shop Ostomy Supplies, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”