"I placed my order on 12/4/17, I bought my wife and myself about $600 worth of merchandise. Near the end of the checkout process I was redirected to a website called "free shipping.com" and offered some promotional membership deal which I promptly closed. I wasn't even sure if my order had processed, checked my email...nothing. I figured I'd give it a day or so, we are attending a game on the 14th so I assumed my order would arrive in plenty of time, but I was wrong. I waited 5 days, still no confirmation email. I contacted customer service via the live chat feature on their website. I was told the confirmation email had been resent, waited another day, never received it. I contacted them again, I was told again that it had been resent...nothing. I was told during the live chat that my order was processed and that one shipment would arrive on the 15th, the day after the game I purchased the merchandise for in the first place, and one would arrive on the 18th. I am still sitting here as I type this, a full 7 days later, with a $600 charge on my credit card but nothing as much as a confirmation email, no shipping information, nothing, to show for it..."
"Ordered on November 26, went several days with no notification of shipping. Connected with them on the chat line, and told them that their website says under extenuating circumstances, may take up to three days to ship. I told them it had been six days, still no notification of shipment. The customer service chatter said she was sorry, and it would ship today. Didn't arrive until December 6th. "
"Ordered 3 custom shirts to take as Christmas presents on black Friday. Never received confirmation for order. Got one shirt. Called the company, was told I was getting the 2 others soon. Next day got one more. Called the company, after 20 min on the phone with agent and "manager" was told that the third shirt was in back order because they did not have the letters for the name on the shirt. Excuse me? Why not inform me, why did I have to spend the time on the phone calling them? I was not given any idea if I'll be getting the third shirt before Christmas. I paid a lot of money for those shirts, and cannot give a gift like this just to 2 of the 3 brothers. My recommendation: do not have anything to do with this company."
"Order now for next year delivery. tried to track package, said my order # didn't exist"
"I placed an order (and did not receive a confirmation email). Two days later I called to make sure the order was in the system and was told it was and would ship the following Monday (a full week after I had ordered on-line). The Wednesday AFTER the order was supposed to ship, I received an email saying that they apologized but were unable to fulfill all the line items on the order. This was a gift for my Grandson's 10th birthday and a week and a half after the order was placed on line - I'm told it is out of stock??? Very disappointed...will go back to ordering through Amazon. They provide confirmation emails and tracking info immediately after placing orders (guess I'm spoiled by Amazon's technology)."
"...I ordered to this website & guess what, never received any email confirmation whatsoever for more than 24 hr now & starting to wonder "WHY"??? + worried. Went online to check the reviews & was surprised to this negative reviews all over the place in North America. Wow...I don't feel good right now but still hoping to get my order (worth $200.00) & in good form & the correct item w/o any issues. "
"I ordered a jacket for a Christmas gift. I accidentally ordered the wrong size and realized it only when I started looking through and organizing my Christmas items. I tried to do a simple size exchange and they refused since it was over 90 days. The jacket is WAY too big for it's size and won't fit my son - Unfortunately I can't afford another one. I have been a loyal customer here for years and they treated me very poorly when I tried to get help with this. I do not recommend buying anything here-but your NHL items from Amazon, Kohls, anyone else ! "
"Ordered a jersey over 3 weeks ago and it is still in "outer space". 2 different calls to customer service and ZERO HELP. DO NOT USE THIS COMPANY..!!!"
"Had ordered from fanatics before for NFL merch. Ordered st.Paddy's shirts for my kid's birthday which is on st. Paddy's day well in advance. Gave myself extra time just in case. Order took longer than expected to prepare. Then got a shipping notification. Turns out the order sat in the warehouse for about 12 days before even moving and didn't physically even start moving until st.Patrick's day. Needless to say won't be here for my kid's birthday. Good thing shipping cost an arm and a leg."
"I was so disappointed it took just shy of 3 weeks to receive a gift card ordered on line. The order form asked for a personalized message but did not use and information provided Even put my name in the To and From section. Such poor service I cannot recommend them to anyone."
"Crap company. Lies to customers about shipping times even after you pay for special shipping. Terrible customer service. Do NOT order from here. Been waiting 3 weeks for hoodie that was supposed to be shipped 3 day. Told there was nothing they could do and it wouldn't be here before Christmas. "
"Hands down the worst online shopping ever. Ordered on December 7th but as of today, they now don't even have the order confirmation number on there system.
Customer service at this point is simply not answering the phone anymore.
What a shoddy business. "
"HORRIBLE! I ordered a custom hoody for my boyfriend 2 weeks ago. The site as well as my order confirmation clearly states that it will ship WITHIN 2 business days. After a week I called only to speak to a very disrespectfully employee. I asked to cancel my order because her attitude, rudeness and because she could not give me an ETA. All she said was "we cannot rush the warehouse". So I asked to cancel this order and she continued to say I cant because it is a custom order. I again asked her if my product was ready to be shipped and she said no. I again asked if I could cancel considering the product was clearly not made or shipped out yet and the answer was no. I asked to speak to someone higher up then herself and she tells me I cannot and most likely I will be getting an email instead. WHO DOES THIS?! OH THATS RIGHT....SHOP NHL DOES! LOSERS! SOOOO disappointed. Please DO NOT PURCHASE ANYTHING FROM HERE! Now I sit and play he waiting game and hope and pray this will show up soon. "
"They are unwilling to return a jersey that has a current players name and number on it. "
"this is the worst company I have ever dealt with. It is a shame they have a near monopoly on hockey jerseys. I was first set to get mine in early September, but after two returns (numbers upside down, and miss-lettering) I am still waiting. Shouldn't be this hard to make the jersey of an NHL captain, but apparently they hire incompetent people"