"I live in Singapore and am astounded at the excellence of the service at Shiningbeam, Bryan (whom i have dealt with) is incredibly helpful. In my first order, i did not realise that i had never filled in a shipping address as i just wanted to have an account to check shipping costs. I placed my order without checking and it was processed.
I panicked as i thought that my order would have been mailed to the bare shipping address (which was my apartment block number without the unit number) and emailed shiningbeam immediately with the correct shipping address then updated my account.
Not only was the error corrected, my order was still shipped within TWENTY FOUR hours!!! That was simply amazing!!
I have no qualms at all recommending shiningbeam to any person who is just getting into the flashlight hobby or to anyone who needs a decent, cost effective flashlight with great service.
Keep it up Shiningbeam!
Leon Tay
Singapore
CPF nick: hyperloop"
"I placed an order with ShiningBeam.com on 10/7/09. I had a few questions about various lights prior to placing my order and had all questions answered quickly and with good advice. I ordered three lights:
- Romisen RC-G2 II Cree Q5 Flashlight "Gray" (1xAA)
- Romisen RC-C6 II Q5 Flood-to-Throw LED Flashlight
- Ese LZ2 Stainless Steel Cree Q5 LED Flashlight Version 1.1
My entire ordered arrived this morning (10/9/09). Wow! Quick e-mail responses, super customer support and had my lights two days after placing the order! I've only been able to test the lights out in my office with all the lights on and large office windows - but wow! Bryan was right. Bright, bright, bright! Can't wait to try these out this evening once the sun goes down. I'll definately be doing business with ShiningBeam again. Thanks!
"
"Wonderfully fast shipping turnaround and excellent communication. I received a shipping confirmation and tracking number a few hours after placing my order. The flashlight was exactly as described and performs very well. And the prices are very reasonable. I'll definitely be buying from Shiningbeam.com again!"
"WHAT A GREAT VENDOR! Pricing is right. The product selection is excellent. My emails are answered very quickly (even at 7AM eastern!). The best part is that they ship QUICKLY. I had my order in hand next day (via USPS)!"
"Received my ITP C6 flashlight 7 days after ordering and thats to Australia. The best turnaround I've ever had from any online store. The C6 is a great torch, well built, excellent finish and very functionable. Love it!
It compliments my ITP C10 with a better throw.
Shiningbeam supplied the best possible price and service. Cannot be faulted! "
"UPDATE: Second order and again very quick turnaround from Shiningbeam!
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I received my first order yesterday and I was completely blown away by the quick turnaround from ShiningBeam!
I love the Romisen RC-C6 I ordered. It's a well built, compact, bright flashlight with a unique design (focusable beam).
Keep up the good work, ShiningBeam! I hope they expand their selection of flashlights.
"
"Great vendor. I ordered an Olight M20 and received it in two days!"
"First off i wanted to say this guy has earned a customer for life. Shipping was super fast, product shipped friday and i had on monday. Asked for their recommendation on fairly small but very powerful light to use in the woods hunting. Boy did i get exactly what i wanted! I ordered (upon his recommendation of best light under $20) the Romisen RC-G2 II Cree Q5. Im not a flashlight expert by any means but upon opening the package it reaks of high quality. Super nice aluminum finish and best part it only takes 1 AA battery. I have a Garrity 9 led from Walmart that uses 3 AAA batteries that i currently use and its great for the money but i just wanted more. He said it would be 8 times brighter than what i have so i did a real quick test. I put brand new batteries in the Garrity and turned it on (keep in mind its not even dark in here, its daylight but ive got the blinds closed for a quick comparison under my workdesk) Then i put the 1 AA battery in the Romisen and it completely and utterly drowned out the 9 led Garrity by a mile, seriously its that bright. This thing is WAY brighter than i expected!! I cannont emphasize how bright this thing is to be so small. Its very compact but feels super sturday. I cant wait for it to get dark so i can really see what this thing will do. Thank you so much for your help, i will be sending people your way!! "
"As usual this order is shipped almost the same date with clear confirmation. I've ordered several times with ShingBeam and am very satisfied with all of them. The service, information, price, and quality of product are top in terms of LED flashlights. He is very humble and willing provide detail information if you asked him. Definitely will buy from ShiningBeam again."
"Hats off to Bryan!!! Excellent support when placing my second order with shiningbeam.. Paypal was giving me a fit and Bryan straighened out the problem immediately. Products were superior in quality and shipping was prompt (ordered on Monday, received on friday). I highly recommend everyone to try out Romisen' s RC-G2 II it's an awsome little torch for the money.
Ben "
"I ordered five items from ShiningBeam.com. Four flashlights and one accessory. My order was shipped out maybe an hour after I placed it, and arrived just three days later, no expedited shipping required. Everything was in good condition, and the products were excellent. Customer service is both prompt and helpful. I would definitely buy from this retailer again. (this is my second order from them)"
"Shiningbeam is a top notch outfit. His new brand of flashlights under the MG brand offer value, quality and leading edge technology. Communication is first rate from beginning to end and his customer service is second to none. His L-Mini is one of the brightest, smallest and toughest little lights out there. I've spent about a half a grand on his lights in the last year and only had one small problem. It was rectified within an hour after my email. It doesn't get any better than that.
Bill "
"Excellent Communication. Super Fast Shipping and great product selection. I broke a product that I bought from Shiningbeam and wrote them to ask to purchase a replacement. Instead they apologised for my inconvenience and set me a replacement without charge."
"I ordered an ITP C9 plus the C8 and C7 body from Bryan at ShiningBeam.com. The light was first rate quality wise, and I am very happy with the flexibility of the "lego" style body exchange system. It gives me the ability to use the light with 1, AA or 2, AA or 1, RCR123 cells. Very cool. I am also extremely happy with Bryan's customer service, both before purchase and after purchase, when I subsequently ordered the other bodies. I wouldn't hesitate to recommend this company to anyone contemplating purchasing "real" flashlights.
Travelinman CPF"
"Ordered on Thursday morning. Got an email immediately about my order. Within a half hour I got another email saying it was shipped. It came in the mail on Saturday and I am on the other side of the country from them. I bought a flashlight and they even included some batters for it. Needless to say I am very impressed and will order from them again. "