"helpful service suggestions and speedy delivery, I'm impressed!"

"Although I changed my order (in effect, sending back the shipped package, and making a new one), the customer service on the phone was helpful and not as rude as I expected. Most companies now would be unappreciative of the return business and try to shoo me off the phone for such a thing, but I was assisted here, and in a very successful manner! I had my new orders made up an hour later, and my old hard drive shipped back for free since I was able to contact the company before it arrived at my house.

Would love to do more business with you, and I likely will. But I would love to be able to simply drive out and pickup my order at a lower cost. That would be great for us local people."

"Excellent service, item was receive within 4 days (to quebec city). I ordered a Zalman CNPS7700-ALCU for a great price, item arrived in a box protect and safe. Would buy again, the fastest delivery i've seen. It was a pleasure to make business with them."

"Found a very hard to find waterproof digital camcorder at sharksystems and had it delivered very quickly to my home in Canada. Went online and purchased, but did not pay by credit card until I actually got to speak to Jake via email. He hooked up the shipping directly with me (i needed expedited) and also double checked that I was getting the right SD card for the camera.

I was impressed that Jake was able to email with me rather than just getting an automated response. He usually gets back to me quite quickly.

Once the cam arrived, it was the right one and Jake was very gracious in looking into what I thought was a missing part. In the end I would buy again from these guys for sure.

Thanks Jake!

J"

"I bought a BenQ SP830 from SS. The transaction has no problem, just a few more days to ship from Canada. It was expected.

The price was surprisingly low. The BenQ performs better than expected.

So, I ordered the second one next day. (I need two. but, just being cautious, I ordered one the first time). The second one was $13.00 more (foreign currency exchange rate change?). Compare to the total price, this is 1% increase.
"

"Shark Systems had a hard to find monitor we ordered several times, shipping was fast. very satisfied.
"

"DO NOT SHOP SHARK SYSTEMS! After 20 years of online shopping and over $45 thousand dollars spent personally and $120k spent professionally I can say this has been the worst experience of my online shopping experience. Shark Systems could not describe the laptop up front so sent me to manufacturers web site, laptop took 4 days to ship and 9 more days to arrive, it arrived in a damaged box that poorly protected the product package and the product package was thus damaged,(laptop seemed fine) product did not match manufacturers web site, or photos on Shark Systems. Jake at Shark Systems refused to allow me to return it saying any opened box is not returnable. Then shark systems stopped returning my emails or calls for over a week. Then only after I had VISA put a payment hold on the purchase Shark issued an RMA and would take it back with 15% restock fee, now I am out over $250 and three weeks of time. Jake is the owner, sales rep, and shipping clerk. There is a phone service and another person in the loop that I was in touch with only once. Shark Systems is a reseller just as this rating site points out. I used the ratings on ResellerRatings because unlike most other sites they have protections in place to keep fake posts from pumping up a site. Many of the other sites I was not so confident that everything was valid. To ship the wrong product and then charge a restocking fee is not allowed via the Visa contracts and the shark systems terms and conditions. I am still trying to get all of my funds back. When I shipped the laptop back UPS informed me that the address was not a business but a residence. I asked them to double check and they continued to affirm this. STAY AWAY AND SHOP WITH A BETTER COMPANY!
I have been contacted by a laywer representing SharkSystems concerning this post. SharkSystems still has not contacted me directly.
Good luck to all."

"It's a good company , I receive the parcel in Italy after 15 days . The material received it was perfect like the order . I suggest the other person to buy from this company . Sharksys is one of a few company that I find that sell electronic equipment outside of U.S. from Internet online shop . Alex"

"I'd do business with this company again--everything worked so smoothly. I received updates on the shipping and when I'd recieve it...Just as good as FedEx delivery!"

"Very quick service and price matched manufacturer's lower price no problem. Shipped quickly, and product arrived safely and on-time. Very satisfied with the product and customer service of Shark Systems! Would shop there again.

The only concern is that unfortunately they did not ship via Purolator as requested and instead used UPS, who left the box on the doorstep (this part is not the fault of Shark Systems)."

"Communication was a bit slow to say that the order had shipped and the website searches left something to be desired, but when all was said and done the bottom line was that I received my order in the mail quicker than from any other online retailer, it was well-packaged, exactly what I ordered, and it was an excellent price. I would shop at Shark Systems again."

"I was not able to used online ordering due to probably a firewall setting or problems on the Shark Systems end, but the order desk was very helpful and were able to answer questions concerning the product and shipping. "

"Ma commande m'a finalement ete livree et recue en bon etat.Merci pour le renvoi de la facture qui m'a permis de debloquer la situation avec la douane."

"ShopSharkSystems.com need to change the ordering process used on their website. It is confusing and as a consumer, there was a point where I was afraid my order could be shipped and billed 6 times!! That's when I met Jake!

(jake.beischlag at shopsharksystems dot com).

He took my hand and guided me trought the process by email in a very professional manner. Everything went swimmingly from there, Jake took care of duplicated order, he also took care of the automated email not showing any tracking number where it should... Etc.

SSS is a real place, with fast shipping and real nice people. When everything is working, it's fast and reliable. Just save this email address in case you need any help. I just hope he's not a friend of the guy who coded the website, because I would suggest giving that guy his termination notice, or at least a good slap behind the head!

Overall very satisfied with good old email service, shipping fees and delivery times. Will definetely buy from them again."

"Great Price on Very hard to find item.I did not want to order this camcorder from out of the US,but when S/S had it in stock and the cust. reviews were good,I ordered with no regrets.They answered my emails within 1 work day.Packaged very well.Very happy!"