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"I recently purchased five middle-category seat tickets for a football match through Seatsnet's secondary market. Unfortunately, upon receipt, I discovered that I received only two seat tickets and three standing tickets instead.

Upon raising this issue with Seatsnet, they claimed to be mere intermediaries between the seller and the buyer, suggesting that the received tickets are considered equivalent. Despite my request for a partial refund corresponding to the price difference between seats and standing tickets, I have not received any response.

This experience has left me dissatisfied with Seatsnet's service, as they failed to deliver the promised seating arrangement and have been unresponsive to my concerns regarding the ticket discrepancy and refund.

I urge fellow consumers to exercise caution when dealing with Seatsnet, as their handling of this matter has been disappointing, and their customer service lacks the responsiveness one would expect in such situations.

I hope sharing my experience serves as a warning to others considering ticket purchases through Seatsnet."

"we bought 7 tickets fir real madrid game in 11.11 vs valencia premium category and they didnt send it at all we tried to call and sent alot of mail and no answer"

"Wszystko w najlepszym porządku.
Pełen kontakt! Mecz niesamowity! "

"This is fake web and they do not deliver any tickets to you!
They try to keep in touch with you and inform you that your tickets will delvier in some hours, in a moment, etc.
But no any tickets could be delivered to you!!!!
DO NOT BUY ANY TICKETS FROM HERE AND DO NOT TRUST"

"SEATSNET ARE SCAMMERS -WHATCH OUT!
Seatsnet gave me FAKE tickets for the Las Palmas vs Madrid Atletico game yesterday in Las Palmas. THEY CAN NOT BE TRUSTED, THEY ARE SCAMMERS!!! WATCH OUT!"

"I don't understand why this website can still work! They are scamming people! I've bought 2 tickets for inter Milan Vs Rome and never received them. They ve kept on telling me that I would have received the tickets for sure and then they ve stopped to answer. Crazy."

"didn't receive my ticket!!"

"I didn’t receive the tickets that I purchased and now they won’t reply to any of my dozens of emails. The phone number is also fake. No tickets and no refund. This is a complete scam!"

"Scam website. Do not use.

Unfortunately can’t put zero star.

Spent 1200 euros for 4 tickets for a Chelsea/Liverpool match.

Never received the tickets so I have contacted them using what’s app.

Answer: be patient you will receive them between 3 to 1 day before the event. Not ticket the day before so I sent another message on what’s app
Answer ticket are guaranteed up to one hour before the game.
We then received a call when we were at the stadium.

Sorry we haven’t receive the tickets from the seller you will be refunded within 3 days.

No money back received.

I sent again a what’s app this time they said that It will take between 15 to 30 days to get the money back. But no Payment received…

This is a scam. We will not receive any ticket and never see your money back.

Run away from this company or you will regret it!
"

"I have ordered 2 tickets for the Chelsea vs Liverpool game this Sunday 13th of August 2023 and have paid in full on 15/06/2023. After waiting for my tickets ALMOST 2 MONTHS SeatsNet emailed me 5 days before the event:

'We are very sorry to inform you that your Seller will not be able to provide your tickets as you ordered. Therefore, your transaction has been cancelled and you will be fully refunded.
When a Seller doesn't provide the tickets advertised, Seatsnet make every effort to find replacement tickets which are comparable in category and price.
In that case, we couldn't find similar tickets available, in which case Seller will not be paid and you will get full refund.'

I have booked flight and accommodation and made all the plans for this event and now all the tickets are sold out and not able to go to the event anymore because of them."

"These guys are crooks, bottom line and they have their own perfect system in place to con people. I brought a pair of front of row tickets for Bruce Springsteen on his Munich date for £600. I was assured that my tickets would be dropped off at my hotel two days before the event. Alas no, there was no delivery so I frantically called them the morning after and there was no reply and their mail box was 'full'. Finally some one called me with a whats app contact and few hours after I had sent them an email and after pleading with them to locate my tickets they told me to meet at the venue at 18:30 pm. I waited and no one turned up. They then told me thats they meant the next day (the day of the concert) After pleading with them again they gave me the number of the 'person' selling the tickets, he told me he was in Dussledorf and that he was driving over to Munich just before the concert! (so much for delivering the tickets to my hotel two days before then I told them (via whatsapp) that they were being grossly unethical and I demanded a refund. They refused and told me to wait for the next day at 18:30. The concert was due to start before 7pm and the only reason I paid such a high premium was to line up in the morning to get to the front. Someone did arrive just after six but it was not the gentleman from Dussledorf but some huge guy with an envelope of tickets, however, none of these were the front rows that we paid for. After a tense confrontation where the man claimed he was only the delivery man (I actually believe him) we took the tickets (what could we do) but getting into the venue was a nightmare and we only got into the stadium just before it started, way back in the stadium, They claim that they are just the'secondary market place sellers' but this seller was obviously a tout and Munich based, they made us wait until the last minute so we would not have a choice in the matter. There were at least 8 other people waiting for tickets as well, all were not best pleased. The bottom line is that these people are crooks, time again I sent them a copy of my invoice stating the exact ticket and delivery method that they agreed on. Please avoid these scammers and use other sites like viagogo. Trust me it will save you a few months of your life due to the stress caused."

"Tickets never arrived. I rang the UK a number three times and they never answered so I left a message for them to call back and they never did. We needed to cancel the credit card which is a pain. Not sure if the website is a scam or the sellers just take advantage and scam. If the latter, the company clearly does not care. I would avoid them and not take the risk."

"I bought 3 tickets in March to Roland Garros tennis 2023 event in May for 1149 pounds. Seatsnet charged my credit card but never sent to the tickets. Despite many telephone calls, emails and texts they never responded. I did not attend the event although I had gone to Paris from California expressly to attend it. They never refunded my money. The company effectively stole money from me. They are a scam. "

"I bought 2 tickets for the Coldplay concert in Coimbra in Portugal at almost x4 times the original price. I bought them 2 weeks before the event. When I finished paying, I got an email saying that the tikcets will be uploaded a week before (I started to see it suspicious). At the end of the week I never received the tickets that day. I started to contact them by email and phone and they never answered, in fact I called them at least 10 times, waiting 30 minutes in line (they never answered), and sent +10 emails asking for information. They have the worst customer service system I have ever seen. Since they didn't answer when I called them, I pretended to buy another ticket in Portugal, and they called me immediately if I needed help with the purchase. I was so angry because they never answered me after the purchase, but they contact you in seconds if you want to buy. The day of the concert I traveled to the city (Coimbra), and I still didn't receive the tickets. The concert was at 7.00 pm and we traveled to the city at 10.00 am and still did not receive them. I had a terrible time, with a giant level of stress trying to contact them by all possible means. 1 hour before the concert, when I couldn't get over my nerves, I received the email where they sent me the tickets. I received the 2 tickets I had bought, but 1 arrived in another position, so the stress continued. When we arrived at the stadium, the tickets worked fine, but we had to talk to the organizers and guards to let us in together, since we had separate tickets (I had bought them together).

In short, it is the worst possible resale service, I will never buy there again and I recommend anyone to NEVER buy from this site. If you want to buy, they will call you and solve all your doubts immediately, but once you buy, they will never contact you again and if you are lucky, they will send you the tickets, and they will send them minutes before the event starts."