"Ordered an external hard-drive which was in stock. Everything looked fine three days later when I checked and the order was labeled as "open." But I checked today (4 days after the order) and it says "canceled". How odd. I doubt I'd order again from this company. They seem very poor. "

"I've been waiting to buy an external hard drive for some time and was excited to get one for a great price, I couldn't wait for it to come. How shocking it was to get a cancellation notice 4 days later. Not what I expected from a well established company."

"Seagate offers products that they do not have in stock and can not ship. Beware if you need a hard drive soon as you could place an order, wait a few days, and then get an email that your order is cancelled. I am surprised that a hard drive manufacturer such as Seagate could not even offer an alternative hard drive at the same price...."

"Ordered two pro 120's. Recevied in a timely manner and at a great price. Alot of the negative reviews on here are of people who got mad when they put these on sale and didnt get them. I on the other hand am very happy and would recommend seagate to anyone. To those that didnt get them when they were at a blowout price....STOP THE WHINING"

"This company conducts bait and switch tactics. It offered a special low price to lure my order and cancelled it after a few days. Then offers some nonsense 10% off "coupon" on their regularly priced items. "

"Ordered a Seagate FREEAGENT DESKTOP drive
7200-RPM USB2.0 250 GB from their website on Friday night, which was on sale at a special 50% off price. Saturday I received a confirmation, and another confirmation on Sunday. It was supposed to be shipped with 3-5 day free shipping. I waited for it until Wednesday night, when I got an email saying they had canceled my order due to high demand, and offering me a 10% discount on a future purchase.
So it took 5 days from the time I placed the order for them to tell me they were out of stock and they didn't offer to let me wait until it was back in stock to get it. I just think they should have notified me right away instead of confirming the order TWICE and then cancelling it days later. I plan to avoid their store and their products in the future."

"*** WORST COMPANY *** BUYERS BEWARE ***
I ordered a Hard Drive when online was showing drives were in-stock. Today, I received a cancellation email with a 10% coupon. All these years in my company as well as at home I used only Seagate Drives and now on I will never ever buy Seagate again. My friends always said that Seagate is a bad company to deal with and never listened to them. Seagate thank you for kicking me out."

"Very Very Bad company, Trying to play bait & switch!!!!

ordered few hard drive with a very good price (almost unbelieveable low price), 3 day later & got cancelled. They try to offer 10% coupon for us to buy other overpriced product. THey also make it sound like it's a great opportunity to use the 10% coupon becasue it will expire in one week. I haven;t have such experience in long time. It's very disappointting to have such a huge company playing these nasty bait & switch trick.

BTW, it's a nice try.
This will be my last time shopping for seagate product. "

"Wow, they cancelled my order even though it listed that it was in stock. Horrible customer service. Had I known I would get creamed, I would have gone with any other harddrive company. Buyer beware."

"Cancelled although showing in stock and this was after this deal was known for at least a day. Unacceptable."

"Canceled order due to insufficient stock. Offered a lame 10% discount on overpriced merchandise that expires in 6 days. I fart in your general direction. "

"Seagate ran out of stock even though the website showed item in stock. As soon as the sale was over, they canceled my order and send a lousy 10% coupon good for one week only. I won't be buying another Seagate product again, I'll stick with Fujitsu or WD."

"Purchased a new drive from Comp-USA failed after about months use, returned it in March 08 the replacement drive a used hard drive lasted about 2 weeks before it also failed. Asked for a new replacement as we have lost our laptop data twice now, refused. It took sevral weeks to get first drive replacement you have to pay to send drive in, only contact is email and it takes days for a reply.I will never buy from them again.
Drive was returned and received by them still have not got a replacement its the 25. "

"I would like to advise people of an issue I had concerning a Maxtor (now Seagate) warranty hard drive replacement. The problem seems to be related to Seagate having recently acquired Maxtor and Seagate's corporate mentality.

I purchased a new Maxtor 200GB drive in early Feb and it seized up on Mar 30th. I called Seagate for warranty replacement. The Seagate rep was well-trained and professional. She gave me instructions for the return, which I shipped on April 6.

The Seagate website showed that my hard drive was not received as late as April 29. So I emailed Seagate customer support. Over 5 emails I received a series of policy statements that seemed to imply that I was in some way attempting to defraud Seagate of a new hard drive. The only option I was given was to provide "valid proof" from the carrier that the old drive had been received by Seagate. It soon became evident to me that Seagate customer service would not investigate if they had received my old hard drive - they just kept demanding "valid proof". A few phone calls down to their shipping dept would have saved me time and demonstrated good support, not much to ask for in my opinion.

I had used the USPS and, thankfully, my small town post office is friendly and helpful. The postmaster managed to provide me proof of delivery even though I had not purchased delivery confirmation (shame on me). I emailed a PDF from the USPS to Seagate demanding that the warranty replacement be shipped immediately. I received a replacement drive several days later.

What came of this is 1) it appears that Seagate has not fully transitioned the Maxtor merger, 2) Seagate relied on distrusting policy statements rather than customer assistance and 3) it was made clear that the burden of proof was entirely on me and that Seagate would not do anything internally to assist. My advice is to prepare for some issues as Maxtor is absorbed by Seagate, to expect big-company policy recitals and to be prepared to show evidence of receipt.

Also keep in mind that Seagate returns a refurbished hard drive of the same hard drive model ("if available") as a warranty replacement. It is clearly marked n the replacement hard drive that it is refurbished. Seems to me that Seagate should provide a new unit. But this refurb policy seems consistent with the second-class customer approach demonstrated by my recent experience with customer service."

"Bought a Maxtor hard drive June 2006, it crashed
in Feb. 2007. Send back to warranty, it took 2 days for them to get my drive, however the replacement drive is still not here after 5 weeks
and numerous phone calls and emails. Bad hardware, not reliable if you care about your data, worse service, Seagate website says 3-5 days to get a replacement drive, I am out of a computer 5 weeks and counting."