"I have paid for DHL (one day) delivery and made my order on the 5th of Sept. All items I have ordered were in stock according to their website.
Two days after, and having heard nothing of them I sent them an e mail. They said one item was out of stock and it was supposed to be delivered to them on the 8th and immediatly they would send my order.
No news of the on the 8th. I have send them another mail late on the 8th. No news of them still.
On the 9th I have send another mail asking for explanations. Still no news of them.
Frankly, I am worried for my credit card security with them!!

Continuing on the above:
2 days after writing my comments here I received my order.
Since scubastore has a section on trekking and mountaineering (two activities that I also do excpet from diveing), I decided to continue shopping from them, despite my previous experience. After all their prices are very competitive and the transport costs are reasonable.
So I placed 2 more orders on Scubastote and 3 on their treking-mountaineering section. Some items were in stock according to their website and some not and were supposed to be delivered to them in a few days.
Guess what!!!!!!!! The days are passing and I still have no news from them on the possible delivery dates!!! My self , as usual, I have chosen DHL for quick delivery.

S, same story as before, only that this time the amount of money is multiple to my first order, and also my orders are now 5.

This has never happened to me before, and I have been shopping online (especially from the UK) for quite a long time!"

"I have been buying items from Scubastore.com for the last two years. Sometimes it was hard-to-find items that were not available in the US and sometimes it was a high value item that my LDS couldn’t hope to approach. Without exception transactions have been smooth and emails quickly responded to...until now (isn’t that always the case?).

My girlfriend and I are both reaching “that point” in our lives where presbyopia strikes, my VR3 just isn’t doing it for me, and in general for our type of diving we wanted something “else”. With that in mind after reviewing many computers we found nothing perfectly fit the bill (when does that ever happen?) and compromised on the Galileo Sol. After reviewing the pros and cons of pricing, support, and our requirement that we buy from an authorized reseller we bought two Sol’s from Scubastore.com in late June. On our first unwrapping of the units we tried out the Heartbeat Monitors. This is a very easy process – wet the HBM contacts, put it around your chest, and turn on the Sol. My girlfriend’s connected just fine (oh my!) however mine refused to sync. After swapping units and monitors we quickly found that one of the HBMs refused to sync. The Sol’s themselves appeared to function correctly.

A prompt email went off to Scubastore.com informing them of the situation and asking how to get a replacement HRM. The answer a week later was that the Scubapro warranty group required both the Sol and the HBM returned. Fair enough…there could be something “wrong” with the Sol even though it successfully synced up with several other HBMs. Better safe than sorry even though the Sol did not appear to be an issue.

Now the saga begins. It took 10 more days of back-and-forth emails to get the full RMA info from Scubastore.com that Scubastore.com itself had to provide. Then after a week pause on my end since I was leaving on vacation I boxed and shipped the unit to Spain . Once the unit arrived in Spain it appears to have sat at Scubastore.com for 10 days before it was shipped to Scubapro. So far it has sat at Scubapro for the last 2 weeks and I’ve been informed that there is only one person at Scubapro who can do warranty evaluations / service and they are out on vacation.

I guess I am perplexed (and yes, venting). A lot of money (to me) was paid for the unit and it has been out of my possession for far longer than it was in my possession. Adding to the irritation email communication from Scubastore.com has been mostly one sided – me repeatedly asking for status and getting long silent responses nd most recently they are becoming contradictory. First one email says "sure, refund no problem" and then the next "so sorry, you will have to wait".

I consciously made the trade-off of dollars vs. the possible “inconvenience” to get warranty work accomplished. Now, looking back on it, knowing what I have gone through and am still going through, and in light of the fact that I will be without my Sol for my upcoming two week dive vacation with little recourse would I make that same decision? I’m not so sure. Would working through a LDS have improved the situation? Given past experience it is very unlikely that a LDS would provide a “loaner” Sol. It certainly would have eliminated at least 25+ days out of the equation, and avoided what is becoming a protracted adversarial relationship with a vendor where I am now attempting to get a refund.

So...while I did weigh the pros and cons prior to the purchase using past experience as a guide the future doesn’t always follow the same path. For those considering overseas purchases even at authorized resellers the answer appears to be the same – weigh the options and buyer beware."