"I HAD ORDERED FROM SS SEVERAL TIMES, EVERYTHING WENT OK, NOTHING WORTHY OF AN APPLAUSE. HAD A PROBLEM WITH MY ORDER, WHEN I TRIED TO GET IT RESOLVED THE REPRESENTATIVE WAS QUICK TO POINT OUT THE REASON FOR THE PROBLEM WAS THE WAY ITEMS WERE ORDERED. RATHER THEN TRYING TO WORK THRU THE PROBLEM, MAKE AN EFFORT TO SHOW ME AS A CUSTOMER THEY APPRECIATE MY BUSINESS, ALL I GOT WAS SOME LAME REPLY, HAVENT PURCHASED FROM THEM FOR PAST 3 YEARS, USED TO PURCHASE ORDERS OF OVER $300 AT LEAST 2 OR 3 TIMES A YEAR. PERHAPS THEY WILL COME TO THE REALIZATION COMPANIES GO UNDER 1 CUSTOMER AT A TIME. SEARS, K MART, BELLSOUTH TO NAME A FEW"
"Ordered 2 lab coats that took 36 business days to arrive. During this time I sent multiple emails and made multiple calls to Scrub Shopper and only twice did I get a real person on a call. All other inquiries went with NO return response. The two times I spoke to Ryan - I got your order is delayed for unknown reasons and will be completed soon. Once again, 36 business days (8/9-9/28)!! Order from anyone else and save yourself the hassle."
"Placed an order, credit card charged. Two weeks and nothing. Have called and emailed multiple times. No response. Don't go there."
"This place is absolutely HORRENDOUS. Placed an order at 4pm and my mother realized she didn't want that type of shoe. I immediately (literally 2 minutes later) messaged them and asked for the order to be cancelled. 3 days later I get a response that the order was already shipped because it was past business hours. It was 4:05pm. He also told me Saturday's they were not open yet their website says 9-5pm. After those 3 days I demanded my refund and he said he had to make a shipping label that I couldn't just do it off the website. That also took almost 2 days. It has been 9 days since I sent the shoes back that I did not want and I still have not received my refund. Never will shop here again. "
"I use to order all of my scrubs through scrub shopper. This will be the last time! I ordered scrubs on 4/4/16. I have heard nothing other than it is processing. But rest assured my bank was charged on 4/6/16. "
"Place an order via internet 11/8/15, no problem. Awaiting e-mail confirmation nothing came for several days. I tried to set up an account, with my e-mail, to check on my order. Which is the only way to check and order. I followed their instruction probably 10 times, by submitting my e-mail address and they were to sent me instruction back to set up an account. I still have not reveived a return e-mail from this company. The first order infor I received back said my order was 50-60 days out. That is not what their website showed. So, I sent and e-mail advising them to cancel my order. I received another e-mail sayting that was a mistake and the should ship in 5-8 days. I e-mail them back asking for a tracking number, no response!!!!!! FEELING SCAMMED"
"Ordered some scrubs on 7/20/15 and still haven't received! They got $94 of my money and nothing! FedEx shows a label was made a week ago but it hasn't left yet!!!"
"I wish to thank each and every one of you there at Scrubshopper who helped in every way to complete our recent, large order. You did a great job and I really appreciate all your effort to get it right. Anyone can sell a product, but it is good customer service that gets the business! You have superior customer service. I appreciate the "can do" attitude and friendliness and understanding. THANK YOU!!
Marien Cole
Cat Sense Feline Hospital & Boarding, Inc.
Bel Air, MD"
"This company is Not reliable at all and should not be depended upon to deliver your ordered good. Bought nurses shoes and paid for the shipping on the 10th of November 2014 but up till 11/24, there was no delivery ever made to me. Each time I call to find the reason for the delay, I would be given flimpsy excuse that they are waiting on the manufacture to supply
In view of the laxity, I canceled my order two weeks after non delivery
Shop with them at your own discomfort
I hope they close shop soon!"
"STAY AWAY FROM THIS COMPANY!!!!! Their website says ships in 3-5 days, that's a load of ....!! After finally receiving my order, some of the items didn't fit so I returned them via FedEx. They received my items 13 days ago and still haven't processed my refund!! I called and was put on hold 3 times before the girl agreed to refund my credit card. VERY POOR CUSTOMER SERVICE!!! Customers shouldn't have to track returns and call to have their money refunded!!!"
"horrible/if you want what you ordered avoid these people. ordered on 11-27-12. now 12-21-12/NOTHING. went to my bank to dipute. when the bank tried calling them,their phone is disconnected."
"Fast service really quick shipping, no problem with product or delivery"
"DON'T DO IT!!! I ordered on the 15th of OCT and the order has yet to arrive 16 days later. When I call customer service, I get no answer. I sent emails and got no response. I wish that I had read all the other reviews before ordering. "
"Never Again... This company is aweful. I placed an order for scrub tops on 1/23/2012. The company charged my credit card immediately. They then informed me a week later that my items were on back order and would not be available until 2/16/2012. They also offered to upgrade my shipping. Ok, no problem. Then 2/16/2012 comes and passes, no scrubs. On 2/21/2012 I receive another e-mail stating my items have again been back ordered until 3/15/2012. Ugh, but they said they would give me a coupon for 10% off my next order. Now, it is 3/19/2012 and my scrubs are finally on their way, but the company sent them ground shipping despite what they had previously stated. I went with this company because they had the best price, looks like I am getting what I paid for."
"Place a significant order over $500.00 on 8/18/11. I actually ordered something from carolsdaughter.com about 3 days later and got that shipment before scrubshoppers. The majority delivered on August 30,2011. I had 2 items missing. The next partial shipment arrived 9/8/11. Today, 9/13/11. I called to find out where the last shirt was and was informed I had been refunded on 8/26/11 (I checked the bank and I had.) However, there was no notification I could find in my email that the top was unavailable or that I would be getting a refund. Now, I am going to have to pay shipping to return the matching scrub pants without being refunded for return shipping. Sloppy business."