"After a minor issue with a spindle motor connection SainSmart Customer Services and Hong in particular provided a no quibble replacement service that was very fast and hassle free. Hong anticipated the issue and successfully advocated for a replacement which was delivered very quickly. I was kept informed with regular updates throughout the process. Great company to deal with and highly recommended."
"I purchased my Genmitsu 3018 with the laser option a couple of years ago. I had trouble focusing previously. A couple of days ago, I discovered an issue with the focus means. The knurl nut that was supposed to move the lens barrel in and out had come loose. I sent a couple of questions to Sainsmart and Dia answered immediately (the next day for her). The picture she provided answered my questions and enabled me to perform repairs safely. Obviously, customer support does not expire with the warranty at Sainsmart."
"Customer service resolved my issues "
"I had issues (because I ordered the wrong laser), but SainSmart provided quick and expert tech support. They helped me resolve my issue quickly. I ended up having to reorder a different laser, and received it quickly. They also follow up and make sure that the problem is resolved. They don't drop their customers; they make sure the issues are handled to the customers satisfaction! I love working with SainSmart!"
"Ordered a new laser control board, price was reasonable and delivery was fast already know that it works great. Intend to make extensions for laser to the board."
"While awaiting the delivery of my 4030 CNC machine I had emailed Sain Smart regarding a couple of operational questions I had . They responded quickly with detailed answers to my inquiry. "
"A 5-star support, I had doubts when installing my first 3018 Pro cnc and in addition to having a very fast response, it was of high quality and they surprised me even more because they followed up with my questions until everything was fine! Thank you very much for such good support!"
"The guys at sainsmart are so good with their customers! Quick responses and very helpful"
"This is my first CNC Router so it’s a massive learning curve for me.
I had slight problem with one of the couplers.
I contacted Sainsmart by email with the problem, and can honestly say the after sales service is best I’ve ever experienced. They replace the coupler no questioned asked, but prior to that they, via email talked me through various things to check just in case I had done something wrong.
Considering the time difference between the UK and China I always had a helpful response with 24 hrs sometimes quicker.
I would recommend Sainsmart any budding or mature CNC Router, 3d Printer or Laser user.
The quality of their machine is second to none.
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"The product is of good quality and easy to use.
The after sales service is excellent and the people are courteous and knowledgeable!"
"Customer service very fast concerning the time zone difference. They did not waste time going back and forth asking me to do this and that and just sent a replacement without asking to send old part. They stand by their service and products."
"I am still learning, so far problems is me, not the machine!
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"The support at SainSmart was top-notch. They assisted in resolving my hardware issues without questioning my intelligence in the matter (bad wiring job, failure to copy/paste files, etc). They sent replacement parts, as needed and in a timely fashion, until my issue was resolved. Thanks for the support! "
"It was nice to have support at every moment."
"This is my first time getting a CNC router and not only is th build quality amazing for the price.. the customer service is top notch... I reached out to them as a joke in responce to an email that I got anoucning the brand new 3020 being droped and how they were meanies for droping right after I purchsed their 3018prover with laser... not only were they happy and willing to help me change my order (wich it was way too late for that as my 3018 had just arived and been assembled by the time I got a responce)... I pointed out to them that I was quite happy with my purchas and that I was in no way entitled to any thing nor were they obligated to do any thing but it was still a nice gesgure.... they provided we with video links and places to get other parts I may need (some of them not even from sainsmart) .. an amazing company that I look forward to doing more business with in the future... "