"Received parts for my yacht fast which is invaluable given pandemic situation.
Will consider this company in the future."
"Always great customer service and great price. "
"Found everything I needed at the lowest prices indeed! Had questions, which were answered promptly by email. Looking forward receiving the order."
"Ordered a $140 horn for boat, and then read reviews. Got a little nervous. But have no complaints. Ordered it on Sunday, and received it on Thursday. Tested horn and it sounds great. "
"Customer service (Alex) helped me select correct parts for my yacht over email exchange. Prices are unbeatable across the board! Sure will be repeat buyer.
Many thanks."
"Great service and very help ful"
"Alex and Sails Marine were great in everything from answering questions through to setting up the order and shipping in a specified time frame. They were great to deal with"
"Perfect experience with Sails Marine. Site was easy to n navigate and prices were great. Will be back. "
"I purchased a marine air conditioning unit from the online site and was invoiced for the item and shipping. The shipping was $35. It is a reasonable shipping cost as the item weighs about 85lbs. Sails Marine contacts me the next day and asks for $160 for shipping. This is after I have received a copy of my invoice with the total including the $35 shipping fee. I had a quote done by UPS and they quoted $97.00 for shipping and this is with no discounts or having an account. I complained and suddenly the price is $140.00 for shipping as it has to go through their Trucking company. I'm not sure why it has to go through a company that I've never heard of at a higher rate? There were multiple providers for that AC unit but the Manufacturer has raised the price and I can no longer get a unit at a competitive price. I have tried to be accommodating and have the item shipped to my office which will save them money but believe they should honor their agreement as I have honored mine. If they have made a mistake in their shipping quote then I should not have to pay for their mistakes. So they don't make as much on the deal as they had hoped. That is a learning opportunity for the company."
"Placed big order for my boat and received it here in Los Angeles within 5 days. No issues. Reliable service.
Thanks, guys! "
"Ordered circuit breaker panel on December 16th and received it on time. They communicate well, responded within 10-15 minutes. Good merchant."
"Purchased an airmar dst800 triducer that I was told was compatible with my garmin 740s. It shipped with a nmea 2000 connector and not the 6 -pin connection to the back of the garmin. I sent in a request for support and received an autoreply that my message was received. That was 4 days ago and still no answer. I now have spent another $80 on nmea2000 network just to get the triducer to work. More hours of aggravation than necessary but the owner of this website/company is in to take your money, not to support your love of boating. Buyer Beware."
"I ordered a personal gps which got lost in the mail and I couldn't get my money back because they are not responsible for problems with shipping according to the terms and conditions you have to agree with before purchasing. I lost almost $500. Do not buy from them!!!!!!"
"Never again... Customer service is a joke!"
"HORRIBLE, HORRIBLE - avoid these guys. We ordered a product with Sails Marine with an expedite request. It wasn't shipped out for another week, and ruined a family vacation. They have no customer service, their phone number goes to an unchecked mailbox. It sounds like one guy operating out of a garage, and not doing it well. Avoid, Avoid, Aboid"