"I wouldn't recommend website ever "
"Customer service to set up, change and take site live was great. Wide variety of options to chose from and brand with my school and sport logo. "
"I remembered on the day our purchases were due for the team and logged on at night. Unfortunately the store was no longer up so I emailed customer service. They were able to help me place my order. Thank you for helping this mom out!!!"
"Website is slow to react. Prices are way to high!"
"Site kept putting in an unknown address, site not accepting discount codes given by customer service, site deleting my order & having to search & find products all over again, site not accepting my credit card. Saved links to site not showing proper products originally saved Links in emails from customer service take me to pages no longer working, Email signup promising discounts, but having to call & email for any such code."
“Vickie. Thank you for your recent order. It sounds like you were having trouble with the site because you need to reset the cache on your website browser. The only way to save an item is to set up an account, if you save a link, the items and logos auto regenerate each time you get back on the site, so that is why the link wasn't saving your exact item and logo. The email with the discount code often goes to your junk or spam folder depending on how your email security is set up on your account. I hope this helps you with why you had issues with the site as we did not have any complaint calls during the time your order was placed. We are glad you called customer service to get the discount code. We hope that you will reconsider your rating when you get your items! You will love your new gear!”
"Just overpriced. I won’t recommend. "
“Thank you for your recent order. Each of our items are individually produced with the logo chosen by the customer. There are no minimum amounts you have to purchase in order to customize your product, which is included in the pricing. If you ever have any questions, we are always available to answer questions via phone or live chat. We hope you will reconsider your rating once you receive your items and are pleased with the excellent quality.
”
"Terrible website. Shorts not labeled as men’s and I had to guess. Live chat not available on Sunday morning."
“Thanks Tonya for your recent order from the Kings Track flyer. Flyer items are chosen by the coach and placed on a flyer link at a discounted price for purchase by a particular team. There were two pair of identical shorts. One said ladies. The other is unisex but did not state that on the flyer. Our apologies for the live chat not being available on Sunday morning. We know you will love your Knights gear!”
"Displeased about handling fee"
“Beth - Thank you for your order from the Cincinnati Marlins flyer. Flyers have the handling fee because each order has to be individually packaged by family name and team to be distributed by the coaches. I hope that explains the very minimal fee involved. We appreciate your business! GO MARLINS!”
"Sizing chart on youth T shirt was for an adult. Had to call customer service to verify and get correct information."
“Winifred. We apologized for the glitch in the system with the youth sizing chart. We provided you the information you needed and made the fix on the site. We hope you will reconsider this rating when you get your Gulliver Prep School gear! We know you will love it! GO RAIDERS!”
"The website is not easy to navigate and is expensive. I would be more apt to order more if shipping was free."
“Thank you for your recent order. Unfortunately, shipping prices are dictated by the post office and are based on weight of the package and distance from our facility to your location. Increases have occurred throughout the country this year and are beyond our control. We do appreciate your business and will pass on the information to the correct department within our company.”
"Gives you code and no where to add it at checkout
No back button "
“Lori - Thank you for your recent order! Kings Track is running a team flyer. Flyers are already discounted for the team, which is why there is no box for the discount code you were given for providing your email. You can keep that code and use it later for an order from the school site. Once you receive your Kings Track gear, we hope you will reconsider your review. Thanks again for your order!”
"Great experience getting a product to help me represent my school with alumni pride!"
“Thanks so much for the great review! We love happy customers!”
"very personable on a very sentimental gift"
“Larry - we are so glad you love your Viroqua High School gear! We enjoy hearing how happy the items make our customers!
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"There should be a shipping discount. "
"Purchasing, with the rokkitwear.com was very easy and seamless. I would highly recommend this apparel to anyone looking to show their spirit."
A rep from Rokkitwear, HeatherRokkitwear, has responded:
“Thank you for your recent order. Each of our items are individually produced with the logo chosen by the customer. There are no minimum amounts you have to purchase in order to customize your product, which is included in the pricing. If you ever have any questions, we are always available to answer questions via phone or live chat.”