ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

886 reviews
2.54 / 5
Apparel & Accessories  •  Activewear  •  Outerwear  •  Shirts & Tops  •  Shorts  •  Skirts  •  Skorts  •  Sleepwear & Loungewear  •  Uniforms  •  Hats  •  Headwear


Full Rating Profile + -

Product & services pricing
2.00/5
Chance of future purchase:
2.70/5
Shipping & packaging:
2.92/5
Customer service:
2.86/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-05-11

LOVING IT!

"We wanted to get our honorary Soccer Manager his own shirt and with your help; we will celebrate our teammate!!!! THANK YOU SO MUCH!"

Detailed Review Benchmark + -
Overall customer service

Verified
5/5

2023-05-10

Awesome Sauce

"Requested an items not on the drop down list. This was created in minutes for me to place my order"

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases
Pricing of products and services

Verified
1/5

2023-05-08

shipping

"I ordered a t shirt a a couple weeks ago and I was able to pick a shipping option that let it come in from 1-5 days without being too costly and I was very happy. I am not ordering sweatshirts for my parents and I had to pay 13 dollars for shipping for priority shipping because it would not let me choose any other option besides pick up. I don't appreciate having to pay that much when I didn't want that option and it wouldn't let me choose anything else. "

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases
Pricing of products and services

Rep reply posted 2023-05-09
A rep from Rokkitwear, HeatherRokkitwear, has responded:

“Thank you for your recent order. The shipping costs are determined by the USPS. The reason you only had the option of priority shipping with two sweatshirts is because anything weighing one pound or more must now go priority mail, not standard. That is USPS rules not ours. That is the reason for the difference in shipping costs. If you have any other questions, please feel free to reach out. ”


Verified
3/5

2023-05-07

Website doesn't give accurate images

"When you choose a logo with, say, red lettering, it appears with blue lettering (on a gray tank). You don't know what you're buying. "

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases
Pricing of products and services

Rep reply posted 2023-05-09
A rep from Rokkitwear, HeatherRokkitwear, has responded:

“Thanks for your recent order! When choosing a logo, the color changes depending on the color of the item you choose. The system is set up to choose what looks best on that color item. Once you make the choice, the way the large picture of your item is with the logo on it is exactly the way you will receive it. I hope this helps you for future orders. I know you are going to love your Kings gear! Go Knights!


Verified
5/5

2023-05-05

Quick and easy

"Take Apple Pay please that would make check out easier "

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases
Pricing of products and services

Verified
1/5

2023-05-02

Product not what was expected

"Very hard to reach anyone by phone. Should offer free shipping. Items are priced high."

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases
Pricing of products and services

Verified
5/5

2023-05-01

100% Effort

"Great customer service. Management should give the employees a 25% raise."

Detailed Review Benchmark + -
Overall customer service

Verified
5/5

2023-04-30

Great product

"Wonderful selection and great products from rockitwear"

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases
Pricing of products and services

Verified
5/5

2023-04-21

Easy to use

"Loved the selections & that I didn't have to select the specific team. This way I can support them all"

Detailed Review Benchmark + -
Overall customer service

Verified
3/5

2023-04-20

Too hard to order

"I received my first order today and it was a crop top. Now I need to figure out how to return for refund. "

Detailed Review Benchmark + -
Overall customer service

Verified
5/5

2023-04-18

Moe

"Love this brand! Support local. Excellent product"

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases
Pricing of products and services

Verified
5/5

2023-04-03

Great

"Found my high school gear excited "

Detailed Review Benchmark + -
Overall customer service
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2023-04-10

Huge Order

"Brian was amazing to work with. I did spend over three hours trying to place order on my own and it disappeared - very frustrating, but Brian made it all good!!!"

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases
Pricing of products and services

Verified
5/5

2023-04-10

No more surv

"Experience was ok up to survey & review "

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases
Likelihood of customers making future purchases
Pricing of products and services

Verified
5/5

2023-03-15

Excellent for the De Pere Red Birds

"Hopefully I'll have a De Pere RedBirds State Championship T-Shirt and Sweatshirt on the way next week. GO RED BIRDS! You have Great Fans in De Pere for The Red Birds."

Detailed Review Benchmark + -
Overall customer service
Likelihood of customers making future purchases
Pricing of products and services