ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.93/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.62/5
Customer service:
4.38/5
Return/Replacement policy:
4.69/5
Featured Review


Verified
5/5

2022-11-02

Always perfect parts - thanks for allowing these machines to live on

"Purchased multiple parts over the years to keep our Litter Robot running - parts are always perfect, great service!"


Verified
5/5

2022-11-02

Fast and Reliable Service, but Expensive.

"Products are high cost, but they are reliable and delivered safely in a timely manner."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-11-02

Expensive but part worked and shipped quick

"Pressure sensor ordered, costs as much to ship as for part, but it arrived quickly and worked. "


Verified
5/5

2022-11-02

Super fast shipping and good price

"I bought a pet tracker from this site, they have a discount for it. It's cheaper than any other shop in the market. They delivered the product right away. I got it one day after. I'm happy with the purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-11-02

Faster than expected

"I received my order and it was well packaged and delivered on time, now if I can only find the time to work with it ;) "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-02

Always reliable

"Robots are guaranteed with a long cover and they offer genuine parts and consumables for reasonable prices.
(this purchase was a replacement battery)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-11-02

"quick response - helpful support, quick delivery, correct warehouse stock "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-02

excellent material ,excellent customer care. You became one of my first seller. thanks

"excellent material ,excellent customer care. You became one of my first seller. thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-02

Their support is top notch!

"I had issues with my litter robot III and RobotShop support team had patience to debug issues for quite some time. After we tried replacing lot of parts (everything under warranty and free) since issue was still there, they sent me a new unit free of charge!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-11-02

Wonderfull machine, time saver

"We love our automatic litter. Our cats too. Its a time saver. So easy to manage. Wonderfull machine. Worth every peny. For their safety I always turn machine off when nobody home with them. When I back, I press 1 button and its done. Definitelly reccommend and happy with our choice "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2022-11-02

Litter robot not working after few months

"Litter robot stopped working properly after few months. Advised we need to change a sensor.The sensor is under guarantee but we have to pay for shipment ..30e for standard delivery..seems too much for delivery of a sensor and not even DHL.. Still waiting"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2022-11-02

Good product

"Very fast delivery and good working device"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-02

Best after sale service

"I had trouble with my litter robot 3 and they helped me to solve it . They sent me all the parts needed at no expense as it was still under warranty "


Verified
5/5

2022-11-02

I totally recommend RobotShop

"The order was processed and shipped very fast and the packaging was excellent. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-11-02

great service and item delivered fast

"great service and item was delivered fast "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process