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Verified
5/5

2005-05-04

"Excellent seller. Fast, prompt, and courteous service. ABSOLUTELY SUPER PRODUCTS. Can't recommend them enough. They are fabulous for my needs. The charger is so small and lightweight, and it plugs right in. Batteries do NOT get hot! The Sanyo batteries are truly the BEST. They really do last much longer than the others. I'm so very pleased, and I will recommend my friends and all others to BUY FROM THIS COMPANY!!!"

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Verified
5/5

2005-04-22

"Shipped quickly, packaged well. Great value for this battery charger."

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Verified
5/5

2005-04-21

"Ordered on the 16th and received the charger and batteries on 19th.
I am using my batteries in my Canon A150 and they work Great!
"

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N/A
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Delivering products damage free
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Verified
5/5

2004-10-14

"The Customer Service is awful. I had bought 2 chargers and 8 cells from Ripvan, along with the recommended US insurance. After 6 business days, I received a package with 1 charger and 4 cells.Since the last 9 days I have been mailing them every single day to request the status of the remaining charger and cells without getting any response from them.Also, there is no telephonic customer service available.

Update :
I got a mail saying that the team was away on a business trip and their fulfillment service wasn't able to adequaltely replace the missing items. Also suggested that bthey will send across 4 extra cells are their way of saying sorry.
Anxiously waiting for my package to arrive.

Update: Package arrived with 4 extra cells.
Thanks JR!

"

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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Being knowledgeable
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Resolving problems
Making decisions on their own
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Customer service resolving problems
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Verified
2/5

2004-07-06

"Despite stating that they had the Lightning Pack 4000n in stock in their forums, it was backordered for over 15 days. When I inquired about the status of my order (assuming it was in stock and had shipped,) I recieved a polite but unacceptable explaination that they were backordered:

We're sorry for the delay in shipping this popular recharger, but it is part of the business.

I think it is also part of the business to inform customers that you don't have the product despite saying you do. A subsequent response recieved no reply.
I did recieve a coupon code for 15% off my next purchase along with an apology. The product works well. Just be sure you aren't in a pinch for an order, as I was. :(
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
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Overall customer service
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Verified
1/5

2004-06-08

"A terrible experience!! I ordered 4 SANYO 2300mAh AA NiMH Cells & 1 LP4000N Recharger the 22nd of May And still I do not have the product. I tried to send emails, calling them by phone but I got no answer! I needed the product for a trip and is going to be completely useless!
I will never again place another order with Ripvan!
"

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Verified
5/5

2004-04-24

"When a reseller goes out of their way to ensure the customer is happy, you can't help but feel glad you did business with them. Let me explain:

I submitted my order with Ripvan100 and paid using Paypal. The website let me know that I would not be receiving a receipt from them (Paypal supplied it) and would receive a notice once the items were shipped. So I waited patiently. A week later and having not heard anything, I emailed them to get a status. I was then made aware that an item in my order was backordered but would arrive within a week. I was none too happy about this as there was no indication on the website and the store has no real-time inventory. I ended up keeping my order active, but made the owners aware that I was not happy about the situation.

Here's what they did for me. They refunded $4.00 of my shipping and substituted the batteries I ordered for two higher capacity packs that normally cost a total of $10.40 more FOR FREE! How can you be mad at a company that goes above and beyond for the customer like that? I recommend you include this company in the short list of stores when you need good quality rechargable batteries.
"

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Verified
5/5

2003-12-13

"My experience with Ripcan100 was very pleasant. I ordered a chargers that were bundled with batteries. Unfortunately, the batteries I selected on the site were on backorder (which was clearly stated on the website); I still ordered them anyway.

I had to contact the company via email about changing my shipping address and I received a rapid response from J.R. He mentioned that the backordered items would not be in for a few weeks and since these were XMAS gifts, he recommended alternatives based on what devices I would be using the batteries in. Once I made my decision, my shipment was sent out immediately and I received it in about 3 days.

Don't hesitate to order from them and if you have questions, feel free to contact their knowledgable staff.
"

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Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
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Verified
5/5

2003-11-23

"Ripvan 4000n + Sanyo 2100mAh 8 cells + Tube Velope --- under $50

order on monday and send my personal check to them ... i get the goods on Saturday in the good codition.

good service & good product

Strongly recommend
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-10-01

"Ordered several times from Ripvan, batteries and Lightning Pack 4000N charger.
Both times very pleased with the process. Then when shipped I got another email with the shipping information.
Order always received by US Mail in about 3 days.
Great products, people and service; now that's what I call VALUE!

Steven
"

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5/5

2003-09-09

"Excellent product, honest company and a smooth transaction. What more could you ask for? I would not hesitate to do business with them in the future."

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5/5

2003-08-28

"I ordered 8 sanyo batteries and the lightning charge. Products arrived as ordered, in goiod shape, and within the three days indicated. Overall, a great experience."

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5/5

2003-08-11

"I got the 2x AAA RipVan100 650mAh Cells special,
8 x SANYO 2100mAh Cells, & 1 LP4000N Recharger w/ 1 Tube Velope . I just got the items today in Priority Mail in just three days (not including weekends). I was amazed by how small the package was. I am impressed by their packaging, receipts, and inserts. The instructions was just a single page, but my set of old batteries has a bit of renewed life from just one recharge.
"

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Is easy to do business with
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Overall web site
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Web site being easy to use

5/5

2003-07-17

"This is one of the most impeccably honest and helpful dot.com firms that I have ever dealt with.
I found their website a pleasure to use. They shipped by USPS, and I received my two battery chargers in four days. When I thought I had a problem charging my batteries, I called them, and they quickly diagnosed what I was doing wrong. I wish there were many more companies like this.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-10

"Good company..ordered and received the Lightning 4000N charger and 8 Sanyo batteries; package arrived within 3days and so far the product is very good...would use this site again"

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