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5/5

2003-06-20

"Good price, prompt delivery, just perfect! Would buy from them next time."

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5/5

2003-05-15

"i bought a ritek 25 pack for cheap...excellence in price and shipping...will buy again"

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vk
5/5

2003-05-09

"I'd have to say I have been very pleased so far when dealing with Rima. I ordered their dvd-r sampler to help choose what media to buy and they had apparently changed the package to a cheaper price and stopped including one of the media types. I had emailed them about this and they informed me of the change and even offered to send a copy of that media free of charge. Just ordered a 50 pack of optodiscs and they came today. They have been quick to respond to emails and send out tracking info very quickly. My only complaint has nothing to do with them, but the fact they are on the West Coast and I am on the East so it takes a week via ups ground =[ Still will order again, no doubt."

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5/5

2003-05-05

"Excellent prices. Excellent selection.
Excellent communication after ordering.
Excellent ship date and product arrival.
Product well-packaged. No problems.
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
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5/5

2003-04-02

"This was my second purchase from www.rima.com and again i'm VERY pleased! I recived the second pack of DVDr blanks today and they are great. Shipped next day and packaged very well. I would definatly recommend these guys for their prices and speed. Only complaint it they dont carry 2X princos (atleast not ATM)."

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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-03-28

"I ordered some DVD-R discs from them on 03/19/2003, arrived on 03/27/2003 from the U.S. to Canada. Great communication, fast shipment via UPS, tracking number provided. Grade A retailer, excellent prices on CD and DVD media and everything else they sell; they will get my continued business."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-03-21

"Got some great DVD media from this company; therefore, I have no idea on dealing with them on returns.

Apparently, Ritek sent Rima.com a LARGE ammount of bad Ritek G03 media. This means that 10's of 1000's of DVD-R media went out from Rima in the last week that doesn't work. Because of this, I guess we will see how good Rima really is as these days it's the ease of the RETURN that makes a online seller shine.
"

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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-03-10

"I normally don't leave feedback for stores. I have to say I was extremely happy with rima.com. I ordered some DVD media on 03-05-03 and received 03-10-03. Packaging was great. I order some dvd media from another store and it just had news papers wrapped around it. Price is very solid and they don't overcharge for shipping like some retailers do. I will use rima.com again for my DVD media."

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
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5/5

2003-03-10

"Ordered DVD+R on 3/5, shipped the same day
received package on next day.
fast shipping and well packaged!
"

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Is committed to quality products and services
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-12

"Great service, fast delivery, and good products. I order on 2/7 and received on 2/12. Best prices for the product I purchased. No problems at all."

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5/5

2003-02-10

"Excellent service to Canada. Fair shipping prices. E-mails and phone calls are always answered same day. Staff is friendly and pleasant. Excellent prices. Products top quality.
Shipping packages are ver well prepared and packaged for the long journey north by ground.
I am very very impressed by this E-merchant. I only wish more were like rima.com when it comes to doing business with Canada and Canadian residents.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Customer service being trustworthy
Customer service being knowledgeable
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-23

"First-rate pricing and service. Their price on one hundred Ritek CD-R's was lower than that offered by other reliable online retailers. An immediate email confirmation was sent. That is amazingly fast service. This company has earned my repeat business."

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5/5

2003-01-04

"First time buyer, ordered 25PK of Ritek DVD-R. Good price, very low price on delivery - $3.5 for UPS ground. Got tracking number fast.
Will buy again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-12-19

"Order 100 pack of Ritek DVD-R. I chose Ups 3 day select. And they shipped it the next day by Fedex 2 day express. Nice packaging, Discs burned flawlessly in my Panasonic DMR-HS2. Great seller"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-14

"1st time buyer from this site. Ordered a 25 pack of Princo DVDR Media. Placed my order 12/9/02
Received the item on 12/12/02.
Good Packaging, Fast Shipping, Good Prices, Media Works Great. Will Order Again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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