"Just when you thought there wasn’t a chance for great service. I made a call and it was the best parts service I’ve had in a long time. Brandon even helped me out with the part numbers so I wouldn’t order the wrong parts. When I was picking up the parts I whiteness Brandon helping an elderly man with his key fob battery. He even went out side to make sure that it was working. Now that’s what I call great customer service. I’ve been in the automotive business for over 40 years now and the service that I was given and what I whiteness was truly amazing. This reminds me of the way it used to be. I’ve been a service manager for over 18 years in my career and a service technician for over twenty years. Keep up the good work and thanks for reminding me of the past Great Service goes a long way in my book. "
"The people in the parts department in Sandy Springs are great, the website and checkout online are HORRIBLE.
3.5 hours of errors before I was finally able to checkout. No indication whatsoever informing me of what was wrong.............just incomprehensible error messages."
"Everything was easy from ordering to the pick up."
"I ordered a part for my 2005 Toyota Tundra through you online store. I got a significant discount from the over the counter price and it arrived in about 2 days. Nice!"
"A tad slow and with no other customers at the time. "
"Brandon at the parts desk can answer any question and has the patience of Job!
Only the best parts matched by the best service and customer service at Rick Hendrick's Toyota! "
"Fast and very easy purchase"
"If you're planning to buy OEM parts for a good price, this is the place to go. Although you want to make sure to order online and only order on weekdays for a fast order."
"Great was helpful in securing items needed "
"Great customer service and quick."
"The Parts Department at Rick Hendrick Toyota is fantastic. It is easy to order on line, and everything I've purchased has been below Toyota's MSPR. The parts are ready quickly, and the people in the parts department are very helpful and knowledgeable. For example, I ordered some parts on Thursday and by Friday they were ready for pick up. I went in on Saturday, and spoke to Brandon Pike, who was very helpful in answering questions, and handed my parts to me almost before I was done asking. "
"All instructions were given correctly, the delivery process had no delays. Everything happen as explained by phone."
"Mr. Daniel and the Parts department manager were very helpful. Thanks to both of you."
"Was very impressed by staff at the spares department confirming the website special was a toyota National promotion. For me to get that price I needed to do a store pickup"
"Customer service in the parts department was great. Ordered a part on Monday—shipped on Tuesday, received on Wednesday. "