"I ordered 4 Johnson Brothers plates. The plate are uneven. Very disappointed. Notice the top 3 plates. I tried putting a picture in but the software won't let me do that so here's a link to see what I received. I uploaded it here: https://imgur.com/sRGvlZy
"

"I bought 2 wine glasses that didn't end up being the style i thought. Upon the returning process, they told me I had to pay for shipping the items back. This means i payed $40 USD to get the items to me and then $40 USD to get it back to them. In hindsight, I wouldn't of purchased from this company had someone told me their returns and shipping policies aren't up to par with industry standards for providing good customer service. In the end, I'll be spending close to $150 for the entire experience - not worth it! Look elsewhere before buying from this company!"

"I purchased 6 Gibson stoneware cereal bowls. I was looking for new bowls that were a specific size as well as dishwasher and microwave safe. The description of the bowls did not indicate they were used and it specifically stated they were dishwasher safe. I received the bowls today and they were definitely used and the writing on the bottom of the bowl said to hand wash only. I reviewed the website again to make sure I hadn't made a mistake. The description of the bowls had changed into a very condensed version of what I had seen previously. There was still no mention of the bowls being used and there was no reference one way or the other about them being dishwasher or microwave safe. The entire experience was a disappointment. I'm not returning the bowls as it isn't cost effective. I definitely would not recommend this site."

"I placed an order from an email promo they sent to me. I am certain that I ordered 12 stainless steel teaspoons for 19.99.
I received the order with ONE teaspoon for a total price of $31.01 after they added $8.99 for shipping and handling and $2.03 for sales tax. I called to express my disatisfaction and asked where were the other eleven teaspoons. I was told I placed an on line order for ONE teaspoon. This is simply not true! I would never pay $19.99 for one stainless steel teaspoon. I was told I could return it at my own expense and forfeit the shipping charge and the tax. I will NEVER order anything from these people again. BUYER BEWARE!"

"I ordered a Mikasa balloon spiral wineglass in hopes to replace the one that was shattered, and that’s what I thought I was ordering, but what I received was a scam! Not only was the glassware different but the design was hideously done with poor execution. Not to mention looks NOTHING like either the picture or my previous glass. I feel very disappointed that a company would take advantage of their customers like this. "

"I had several pieces of Pfaltzgraff dinnerware (23 dinner plates and most of the accessory pieces) that we weren't using. I contacted them, they sent me "offer to buy" paperwork which I filled out. Packed up and FedEx'd 4 boxes of dinnerware to them (over 70 pieces) - following their directions. (couldn't insure it as FedEx wanted $60 a box to re-pack it so they would insure it). Based on the "offer to buy", this should have been worth around $300. It cost us $142 to ship it. Their offer came in at $114.00-----WAY lower than expected. They wouldn't buy all the pieces even though they were listed on their paperwork. SO....they will return it, but YOU pay for return shipping. SO....we paid to send them our dinnerware that they will sell at a huge markup AND they get to keep our leftovers that they didn't want although they do say they will "dispose of it". It was our decision, but SO sorry we did this... Just our experience. "

"This was my first time ordering discontinued glasses and cups/saucers. I ordered them, and they arrived quickly, packed extremely well and were exactly what I ordered. They were easy to find on the website, and I will absolutely order anything I need again and will refer this company to all of my friends!!

Extremely Happy!!"

"I ordered Dansk Christianshavn china and was VERY disappointed. I specifically ordered "Thailand" manufactured pasta bowls (4), soup rim bowls (3), plate (3), and all purpose bowl (3) to replace the ones that were broken over the years. To my dismay, the material was MUCH lighter, the rims on the products did not have the full blue color, and on the back of the products, it did not state it was made in Thailand. When I compared the new plates to the old plates, they are DEFINTELY not the same quality and design. I called customer service and explained the difference. I also stated that they need to take out "made in Thailand" since it's clearly not made in that country because it's not written on the back of the plate and the material is less than par. From the consumer perspective, it appears that this company is deceiving and charging customers more for a product that is not the same as the description. The customer service man was very nonchalant and was not helpful. PLEASE do NOT buy from these people. You can get the same products from Macy's for a little more and know that they won't deceive you and if there was something wrong, they would be happy to replace the products."

"I was hesitant to use these services after reading some reviews and decided to go thru with the process. The instructions are VERY clear and kept my expectations at a realistic level. I gently cleaned my inventory and noted what had small chips or cracks if any. I then carefully wrapped and packed my items as described in their contract. I was fortunate to have a FedEx business account I could send my item with ($80 total vs $160). In the end, I sold them my unused crystal for around $670, at least 5 x’s what I would have received at a yard sale. Yes, they declined or discounted a few items as I expected after carefully reviewing the contract. They answered all my questions before and after shipment and are deserving of a very good review. While there is personal value on sentiment, this is a business that fulfilled my expectation. I am certain that whoever buys the pieces I sent in will be grateful for this process too. Thank you Replacements Ltd. I hope more people will write good reviews for the fair and efficient service you provide.
Kristie Eads"

"The check that I received was returned by their bank as unpaid. No one answered their phone when I called. My bank charged me an additional ten dollars."

"I purchased a Herend giraffe for my wife for our Anniversary. It cost me $600 as opposed to $2100 new.
It was two Giraffes intertwined and very delicate. I was replacing a broken one that we lost in earthquake.

We received it promptly and i could see the care in which it was wrapped but unfortunately one of the legs broke off.
I called Customer Service and they could repair it and as they are not set up for that: they were kind enough to refund me in full sight unseen.

I am leaving this review because I am more than grateful!

With sincere thanks!!

Jon Rick
Tarzana CA "

"I placed an order online. Five full days after the order was placed, I received an email stating my order couldn’t be fulfilled. I called Replacement.com to ask what happened, and was told “this happens when we go to pull an order sometimes” - I know this is not how their process works as I had read reviews before even placing my order. It’s highly likely they didn’t offer the actual seller of the piece enough money so they decided not to sell it to Replacement.com - this is very odd/dishonest way to do business as they authorize transactions without knowing if you’ll actually receive what you’ve ordered. Buyer beware!"

"I just want to say, I’m really happy with the delivery of my Christmas plates. They were very carefully, and well packaged. Thank you sooooo much. "

"I had a really pretty red paisley pattern that I wanted an extra matching platter and serving bowl for. Well, I found it one this website. So, my husband ordered it for me and when it came in, the color of the platter didn’t match the bowl they sent (two very noticeable different color reds) AND some of the pattern was flaking off. Very poor quality!! "

"I will say that the customer service and package receiving in record time was 5 star.

I ordered them in September in advance of a move from Canada to the US, with a future delivery date of just a few days ago. That service and delivery was all stellar.

Now to the thumbs down.

I was excited to locate the silverware set that I left with my ex-husband, as they were his mother’s. This original true set came from Oneida as his mother worked there.

The pattern name is not printed on the true set, so when I saw the image while scrolling the Replacements website with the set name, I was stoked.

The price was aggressive, but I was able to get almost every piece I had before except for 5 butter knives.

At first glance, they appeared to be real. Oneida stamped and everything.

Each piece came individually inserted in a cheap plastic bag, bundled together and wrapped in paper. If they are a resale, I get that they likely don’t have the original packaging, but at the same time it’s unusual to charge above market pricing for out of box items. Still, I’d be fine with that if all of the product was true.

Most of them are the same steel colour, but many of them are off and appear like they are tarnishing. It’s slight, but noticeable.

The pattern of the true style has slightly rounded squared off edges. Some of these are rounded off as they are supposed to be, but some of them appear to have been cut and just left as is. Unpolished or coated with some of the underlying raw cut metal visible.

Either they sent me some real ones and some they die cut themselves or they sold me some outlet offcuts at incredibly steep pricing.

I’m regretting going with Replacements LTD and should have just scoured the Internet for an eBay set or contacted Oneida directly once I had the set name.

I paid around $750.00 for a set of cutlery that I’m fairly certain isn’t actually Oneida based on my having the exact same true set for 15 years.

I just received them a couple of days ago and only discovered this today. I haven’t contacted the company yet. But I’m going to tomorrow.

Disappointing to be ripped off like this. If they are knock offs, just say so. And certainly don’t charge such aggressive pricing for fake or outlet level replacements."