"They still have not repaired or fix the printer problems that I am having and am still waiting for the call back as they said they would do. Also they have not emailed me anything as promised"

"Effective initial contact and very pleased with follow-up todate"

"Polite employees to speak with and knowledgeable."

" the assistant was very clear, patient and helpful. So was the technician. I found it a little different and took me a couple of times to get used to it. Thank you to both the guys for what they did."

"I was dissatisfied because I still had a virus return the next day when I was told that all were eliminated. Also, I was told that my daughter's laptop was not covered under this agreement even though she and I have the same carrier--RCN-. I was informed that she would also have to pay for the same thing I got! I wonder if I am going to get viruses because of your decline to combine both computers--desk top and lap top--under one price!
"

"Overall, very dissatisfied. Here are the reasons:

1 - I thought I was talking to Microsoft when I called them, but later read in the news about a "microsoft tech support scam". After finding out that I didn't buy that product key from Microsoft, I became convinced that this was the scam.
2 - the three hours I spent on my cell phone, while the technician had control over my computer, all of which amounted to nil.
3 - when the product key he tried to sell me didn't work, he told me I hadn't installed my software properly and that I would have to undergo the whole process all over again.
4 - promise of an installation disc, within 72 hours of our conversation. Well, it has now been 4 days and the disc STILL hasn't arrived.
5 - the way they pushed their tech support deal on me. Just like a used care salesman. How am I supposed to use it when I don't even have a product to use it on?
6 - the whopping $500 I paid for their non-services. I could get a whole new computer for less.

How do I get my money back?"

"It was nothing more than a scam
Please never contact me again"

"I am pleased. The gentlemen worked well with me, telling me what he was doing and ask if all was ok. He answered each of my questions.

Once in awhile I will have a showing on one of my screens, but has not kept me from using my computer. I will admit I was a little anxious about this, but so far
all is well."

"I was charged $150 to have email restored, however, I was locked out of computer when the fingerprint entry was disabled, forgot my password, called repairstreet, who informed me they were unable to do anything until computer on. I had to pay $165 to have fingerprint entry restored, and computer fixed to receive email. This took 6 days. Very unhappy."

"The reason I gave it a neutral rating experience is because what the technicians deemed as a solution was a sub-par setting for my router. WEP is not that secure, like WPA2. But I could understand their desire to conclude the issue since they worked on it for close to 3.5 hours. I give them that... they were determined... but most of the things they tried were things I already attempted. Eventually I had to go out on HP's web site and find the correct wifi driver update on my own to get the laptop up on WPA2. But like I said, they were very determined and professional in their handling of the problem. I took a chance, spent a little money, but in the long run it was I who ultimately corrected the problem. I was hoping they would have been able to rectify the problem quickly since that's their business, but it took too long for them to get to an unsatisfactory solution. But I was impressed with their determination."

"I was very concerned over the purchase of this service and hope it will be around for the length of contract I bought, but so far they have been excellent and have sorted out my problems with my netbook. I would have given them a 5 out of 5 the techs have been great (maybe the sales staff are a little too pushy). but I am still a little concerned."

"My 2012/2013 subscription to Vipre expired about April 22. I renewed the subscription on line. Several weeks later I remember that I had not received the Vipre disk. I called "Vipre" and got someone from India who told me my Vipre had been hacked & was disabled. After several hours and a lot of money for a 3-year plan with RepairStreet, several days later I received my disk. Apparently my Vipre had NOT been hacked; they had just neglected to send me my disk. I am in the process now of trying to get my money back."

"I am very satisfied with RepairStreet Technical Support and customer service. I would tell anyone to use Repair Street for all PC needs. Also if you need a PC call them.

Lydia Murray"

"very good experience!! great job..very happy!"

"Less than 24 hrs. after you spent over 3hrs. working on my computer it crashed never to work again,So, I'm very dissatisfied with your service. would never recommend you to any one, friend or foe!!!!"