"They are cheap for a reason!!!"
"( Ref#652542294) i have the worst service ever, after calling and inform them 24 hours prior, that i can't pickup the rental, they refuse to refund me. DON'T RENT FROM THESE CHEAP COMPANY, NOT WORTH THE PROBLEM. END UP WASTE MORE MONEY"
"We flew to Majorca on May 8 and right at the airport ordered the car through the booking.com.
We took the confirmation that the car will be from the company record 90.
and at the same time confirmation from the company Rentalcars.com.
Then we took another confirmation with a contract from the company Autografus.com.
In short, I'm confused, 1 car was from 3 different companies, or these three companies are the same company.
I took the car at the airport of Majorca in the company Record 90.
The deadline was from 05/05/2019 time 18:00 to 05/05/2019 time 4:30.
We were going to return to Paris on the morning flight.
We were charged 103,99 €, of which - Car rental price 41,74 € Prepayment was made
Full protection € 62.25. Prepayment has been paid.
Autografus.com sent along with the contract an invoice of 108.53 € (FUEL TANK - 74.85 € + SERVICE AND REFUELLING CHARGE-33.68 €) + EXCESS / FRANQUICIA- € 1400.00.
Since I did not have a credit card, but a debit card, they did not block 1,400 euros, but were removed from the card and said they would return it as soon as we returned the car intact.
On May 10, our plans in Majorca changed and we decided to stay there for one more day and return to Paris not in the morning of May 11, but in the evening.
Because we decided to contact the rental company and extend the lease.
We wrote to Rentalcars.com and booking.com, they answered that it was impossible and they would have to call and find out from them.
We called and they told us that it would be a fine of 40 euros.
We agreed, then we were told that it was impossible and better to return the car ahead of time.
In the end, they upset us with all the plans and we decided to take the car to the airport ahead of time and passed it on 10.05 at 19.00 with a full tank.
In the office, record 90 at the airport, we were told that the previous contract cannot be renewed, you need to either return the car or get a new contract, but then again pay all the payments for the second, including the EXCESS / FRANQUICIA 1400 €.
Part of the money for fuel came to us on the card the next day, you can see this amount in green with the sign: +74.85 €.
However, the EXCESS / FRANQUICIA € 1,400 was not returned.
A week has passed, there is no money(TODAY IS 17.05.2019).
Rentalcars.com and booking.com responded that there may be a problem in the bank, but it is not clear why the problem is in the bank?
They returned a small amount, why would they freeze a large amount.
It seems to me that the problem is in the rental company, as I wrote in Rentalcars.com and booking.com.
Then they replied that the refund will take 20-30 days.
It is not clear why if I returned the car in the same condition, I can not get my money back?
It turns out that if I take the car a second time, they will again withdraw the € 1,400 franchise from me, and if I take it 3 times, then € 4,200 ???
What kind of moronic system ???
And I remembered that 3 years ago we took a car in Mallorca at the hotel, there were not such famous companies as the record 90 or others, but they didn’t take a deposit of 1,400 euros, but only 200 or 300 euros, and when It was to extend the rent, went to meet the client.
I have not received my deposit back, imagine if such rental companies as a record 90, sixt, avis, will take 1,400 euros of deposit every day from 1000 customers and return in a month, and at this time to turn money in banks through operations Overnight, can you imagine how much money they will earn ??
In addition, their employees impose their additional services on you, they have hidden payments.
Therefore, I advise you - do not rent a car at the airport, but take it at the hotel from some signor Pedro, he will treat you 1000 better than rental companies.
"
"Stolen my money $71 with no service , "
"I reserved a car at Alamo in Napoli airport through Rentalcars and they withdraw the money from a debit card. When I arrived at the airport they say that accept only credit card as warranty.Why Rentalcars cash the money for a debit card ?The money are lost ,my advice is to runaway from this thieves. I finally rent a car from another company who block the money for warranty on my debit card. "
"Absolute scumbags.
Firstly, they tried to scam me into buying more insurance that I did not need.
Secondly, theu refused to check off the condition of the car on both collection and return, despite me telling them ON CAMERA that they had to!
Thirdly, they gave me a DANGEROUS CAR with BROKEN SUSPENSION! NO APOLOGY!
Finally, they stole €150 from my credit card after I returned home, and it took SIX phone calls to finally find out they had fined me for SMOKING IN THE CAR.... I DO NOT SMOKE!!!
They refused to help, so I phoned my bank, and they refunded my ENTIRE RENTAL for me.
So, Goldcar and Rentalcars.com....STICK IT UP YOUR HOLE!
YOU'RE LUCKY YOU DIDN'T GET KNOCKED THE **** OUT.
AVOID THESE FILTHY, CRIMINAL SCUMBAGS LIKE THE PLAGUE!!!!"
"DO NOT PAY IN ADVANCE!!! They will not offer you a refund if you are not able to rent the vehicle!!! They will also fight your credit card company if you dispute the charges!!!"
"I booked a car through rentalcars.com. I arrived at the pick-up time, but there was a problem with the car company, so I wasn't able to rent the car. Rentalcars.com refused to refund my deposit, saying it was because it was past the pick-up time. While reading other reviews of this company, it's obvious that they make a great deal of money by ripping people off, not by providing a good service. Booking companies are not created equal."
"Renter beware! Avoid like the plague renting from rentalcars.com and GOLDCAR ! Arrived at Funchal, Madeira, Portugal airport Feb 23 2019 to pick up rental car-prepaid in advance of 2 months and was told they would not rent me a car because my licence was less than a year old. ??? They should know Canadian or US licenses are renewed every 3-5 years-they even said "Oh we have this problem with you Canadians and Americans all the time" !! I explained this to them my licence was valid until 2020 but they would absolutely not give me the car. I'm 66 years old and drove bus professionally for over 30 years. Other Canadians on the same trip had similar problems with Goldcar-from refusal to exorbitant upgrades. Went to the next competitor (Rodavante) and they rented me a car on the spot! When I went to Sao Miguel a week later to pick up my rental car (also booked with rentalcars.com but fulfilled by Illha Verde agency) I got the car with no hassles at all! ???!! Getting back home, my booking agency had them call me,I explained what happened, they put me on hold for 10 minutes and then the line went dead. I then sent an email complaint with all the details and drivers licence but I never heard from them again. Thank god I reserved the car with my Visa credit card-called Royal Bank visa rep and I had my refund in less than 24 hours, but what a hassle! "
"I would give them a"0" if I could.So were pick up our car on Jan 17 in Liberia at the Budget Counter and the rep for Budget says the Liability insurance provided by you guys is insufficient and we will be charged $5000 if we so much as nick someone's car. SO frightened w and he says"GO AHEAD AND BUY THE ADDITIONAL LIABILITY INSURANCE AND YOU WILL BE REIMBURSED BY US WHEN GET BACK AND FILL OUT THE CLAIM". He assures me he has noted all conversions and there is also a recording of our conversation and exactly what he told me to do and that we'd be reimbursed. I do as he said and purchase the extra $114.94 insurance ONLY because I was told we would be reimbursed. Get home, fill out the form, get a letter via email from Rental cars.com that they are processing my refund. Never see it show up. Then I get an email today that "they have reviewed the case" and will not be reimbursing us. A a top sales travel agent I will be posting for our 6000plus agents to suggest no one use this company. Terrible service., and directly lied to the customer. I am a travel agent and want to make everyone one aware not to use them!"
"Easy to book but as soon as you have a problem , it took forever for them to try to solve it
booked a SUV in Antigua Barbuda ....Got a very old, broken small car with overused tires that blow up , this car was prepaid and now i want some money back for the difference and we keep asking me the same questions over and over , then they closed the case ...without being resolved
Shame ...."
"We paid for and reserved an SUV and got to this remote location and were given a small car for a 12 day cross Ecuador trip w 4 people and many bags. Ruined our trip having to be buried under suitcases. Wrote to the company w no response. NEVER AGAIN!!!"
"Totally got scammed in Portugal (Lisbon) by Sixt and rentalcars. Showed up late (2 hours) and my car (that was prepaid) was gone, got forced into an upgrade (there was another family who had the same problem) and paid Euro500 extra! Terms are not clear and using this as an opportunity to upsell, something all rentalcar companies are known for. Have requested compensation but rentalcars refuses any liability in this and will file a complaint with the BVRLA. Looking for other victims to join me. My advice, pay more and go direct or look for other websites to reserve a car. Was told by another company rentalcars.com are known for this practice.
"
"They send me with my reservation to a third party, as I understand-Airport Van Rentals Chicago.These guys are total scam. People, do not rent from them! Ordered Chevy Tahoe over Rentalcars.com. Got old Ford Expedition with 64K miles on odometer. Millions of dents and scratches and even loose rear view mirror-all weren't the worse. The car was underivable at the speed 60 and up because of unbalanced tires. All shaky and hard to keep it in the lane. Also it had serious issue with brakes (looks like brake pads needed to be taken care of). Because of that I needed more time to get to places I needed to be and was not able to return car on time. In that case they charge you double rent+fee. Big companies who care about the reputation and clients don't do that. Be aware!"
"One of my bookings cancelled in error by RC. I rebooked with them but only found when i picked up car that the replacement insurance did not cover the excess ( which had veen covered in first booking). I paid nearly 300 euros to car company to ensure i had full cover. After numerous emails to RC I've received a partial refund but they they have failed to respond to my questions about why a full refund was not provided or details or how to further a formal complaint. Ive checked a few sites for RC reviews . These identify many people are experiencing issues !"