"I returned items that were shipped but not as described, but I have never received a refund of the goods "

"I was looking for ps3 lightning edition bundle(Japanese) for a price that wasn’t as crazy as eBay’s, or all the import websites I kept coming across. They all either had them going for $750+, or the wrong version (Asia). I then came across renchi, where they had the Japan version going for the around same price as the more affordable Asian bundle. I was hesitant at first due to the fact I had never purchased from them before, and this wasn’t just going to be a simple accessory or game purchase… but I risked it. So happy I did, the console looks awsome and works perfectly in my region. The console was well packaged and the contents were intact. Don’t know if there is anything I’ll want to import soon, but I’ll definitely consider renchi If I decide to do so. My first major import and it was a pleasant experience :) "

"I recently purchased Final Fantasy XIII for PS3, though i ordered it on the 13th, the game was actually due out on the 17th and prior to this i needed the game before the 25th, i had low hopes due to the time frame during a very busy holiday however i recieved the game on the 22nd via express delivery. i was impressed and glad that my order arrived on time and with such speed. Renchi has always excelled on my orders and i will continue to use them over any other import site (playasia, yesasia) due to their commitment and quality of customer service.

Kourosh Atefipour | United Kingdom"

"I've been buying import games from many different sellers around the world and what a pleasant surprised I had with Renchi. I ordered Korean version of Gundam Senki for PS3. However when I received my shipment, I found Asian version instead. To make the story shorter, they shipped Asian version because Korean version was out of stock. Also they didn't even ask to pay the difference in cost dispite the price difference. I even told them I am willing to pay the difference but they still didn't want it. I never had any experience like this before.
I buy quite many import games each year and RenChi will be definately my first place to shop!"

"My very first ps3 and import, a limited edition at that with good customer service. i had very little problem in communicating with the customer service. they replied to my emails very fast. the shipping was quick too, well under 5 days. overall i'm a happy guy. i'd be buying many more from them in future"

"If your item gets lost in the post they say you have to return item for a refund?! I would not shop with them again! "

"I experienced very excellent communication and support when purchasing a case for my DS Lite. The item I wanted was not in stock, but they were able to let me know this and give me the option of another color. I'm pretty sure they upgraded my shipping for free as well since my package arrived much sooner than I thought it would.

I would certainly do business with them again."

"They had great customer service, answered my questions promptly, and shipped my order within acceptable time. Im very satisfied with my item and I would definitely buy from them again ^^"

"I bought a region-free PS2 console to use in Canada. It works great, and the customer service was excellent. They answered my questions, and were accommodating. The only complaint I have is their low selection of colour choices. For the high price paid one expect to be satisfied on this front as well. A NTSC PS2 new in Canada is $100 CND, and I paid $240 CND for the region-free model. I would have liked a silver console, but had to settle for a cinnabar red one. I wanted the machine here for the summer holidays for when the kids are out of school, so I had no choice but to order for June just in case there were any customs or shipping problems. It is because of this fact that I would rate them 4 out 5."

"Renchi.com has EXCELLENT customer service. They answered all my questions promptly and to my complete satisfaction. I will do business with them again! "

"I come from Germany and made an order of a PS3 Game. The normal shipping only takes 5 days incl. the weekend. I'm very happy about this shop and will order again. "

"I WAS VERY THRILLED WITH THE QUILITY OF THE PRODUCT. THE AVAILABLITY & QUICK SHIPMENT.
I WILL BE RECOMMENDING YOUR COMPANY TO ALL MY FRIENDS.
THANK YOU & GOD BLESS,

FROM A NEW SATIFIED CUSTOMER,

CONNIE J COOK
"

"I ordered a game (hakuna matata) it arrived quickly and in perfect shape it works and is exactly what was discribed on the website. I emailed them a couple of days after the order with a question got a response few hours later i would highly rate they're customer service. I will order from them again in the future."

"Hello from Portugal
On this review i like to express the great believe that i have on this online seller RENCHI ! I have made my first online buy on RENCHI and i have to tell all you buyer's that RENCHI.COM is now starting today my number one shop,wend ever i need to purchase internationaly!They are simply top-notch on every aspects!From theres customers support,given the buyer a full update on there order,to the ultra fast shipping methods they use!It took me 5 days to receive my order from RENCHI.COM using registered airmail!For a guy like me that live in a EU country thats super fast shipping indeed!From other online sellers in HK it normally took me 2 to 4 weeks to receive my order,on normal airmail,and without online tracking option!some dont give you the option of tracking your order sent by airmail.On RENCHI.COM you have the option to have your package sent to registered airmail and track her online all the time!RENCHI IS A GREAT SHOP AND I HIGH RECOMENDED!"

"Renchi, are a thoroughly professional supplier.

Despite supplying from so far away, I always felt 'well informed' ... and given all the options, and frequent updates, when Renchi suppliers were on back order for 'new' items !!

Best value too, I will always shop there first in future !

chipps007 (UK)"