"This was the first time I used this company and I will never use this company again, I bought a tool that took forever to get and they happen to send me the wrong tool called to see if they had the correct one they had posted on their websi
te and they didn't and when asked about returning the item I would have to pay for my own shipping 25% restocking fee and would only be refunded for the tool it self. Bought the tool for $21.22 tool+$5.00 small tool fee+$13.51 for shipping=$39.73 and for a refund I would only get a few dollars back complete ripoff"
"I ordered flood lights. They arrived promptly; however, two of them were shattered. They weren't packed securely. I notified customer service but haven't received a response yet."
“Thank you for taking the time to provide us with your valuable feedback. I share your concerns regarding the flood lights not arriving in good condition but the invoice number your provided us is not in our system. Please contact me at 1-877-310-6008 to provide additional information so we may resolve this issue to your satisfaction.
Theresa Briggs
Head of Customer Service”
"Sales staff was extremely friendly and helpful. My order was expedited and I we received the order within a week. Our company has been purchasing product from Reliable for years and we have always received excellent service."
“Thank you for taking the time to provide us with your valuable feedback. We are very happy to hear that you received "excellent service" from our staff and receipt of your order was timely.
We look forward to you shopping with us again in the future. Please contact me if I can ever be of any assistance.
Theresa Briggs
Head of Customer Service”
"I was a Director of Purchasing for major hotels in New York for 20 yrs. Reliable Paper is without question one of the best vendors of paper & janitorial products with which I've done business. Customer service is always professional,courteous & friendly. Prices & delivery are excellent. If you want to get a good deal, don't be afraid to get on the phone & call for help. Company reps have gone out of their way to find excellent subs for items which has saved me a ton of money over the 3 yrs I've used Reliable Paper."
“Thank you for taking the time to provide us with your valuable feedback. We very pleased to hear your shopping experience with us has been so positive. It is also great to hear that you have been able to save money with us and have received such excellent service.
We appreciate your business and look forward to you shopping again with us in the future.
Theresa Briggs
Head of Customer Service”
"My first transaction with this company was not as smooth as I had hoped. However, I must say Theresa (Customer service) did everything in her power to make things right - what else can you really ask for? I was very impressed with her professionalism and she quickly changed my original opinion of this business. I would certainly recommend this website to coworkers and intend on using them in the future.
Thanks!"
“I apologize for all of the problems with this transaction and want to help you resolve it to your satisfaction. We do care about how our customers perceive our service and I want to make this right for you. I will contact you later today to assist you further.
Theresa Briggs
Head of Customer Service”
"Super!! Site ws easy to navigate and my order was delivered on time as promised. I'm a satisfied customer and will remain loyal to Reliable as they are Reliable :)
Best Regards,
Deb"
“Deb:
Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you received your product "on time as promised". We would also like to welcome you as a first time customer. We look forward to you shopping with us again in the future.
Theresa Briggs
Head of Customer Service”
"Items ordered arrived within 1-2 business days -- very quick. However, I thought I was ordering 250 plastic containers with lids and the box they were delivered in only said "240" -- Have not counted them yet, but a bit deceiving between online ordering and packaging.
SOUPCONTAINER16 Clear Plastic Round Deli 16 oz Soup Container with Lid Case/250 [RPI]
Items received seem to be good quality."
“Thank you for taking the time to provide us with your valuable feedback. We are happy to hear your items arrived promptly and were of the quality you expected. However, I am concerned you did not receive the quantity of soup containers that you expected. I will contact you to follow up on this issue and make sure we provide you with enough soup containers to cover any shortage.
Theresa Briggs
Head of Customer Service”
"Fast and Reliable, Nuf said don't need any to say more"
“Thank you for taking the time to provide us with your valuable feedback. We are please to hear that you find us both reliable and fast. We look forward to you shopping with us again in the future.
Theresa Briggs
Head of Customer Service”
"I researched many websites comparing prices for the product I wanted to purchase. Reliable Paper had the lowest cost. I am not aware if this is due to six of the twelve cans being dented or not. If I find that there will not be a problem with leakage from the dented cans, then the cost is well worth it and I will purchase from Reliable Paper again. Delivery was speedy, within a few days.
I would recommend this company to others.
11/20/12 Addendum: As far as I am concerned, Reliable Paper values service to their customers. I received a phone call from a representative in regards to the dented cans. The matter was resolved instantly and I was told that their distributor would be contacted in reference to future purchases of this product. I highly recommend this company. "
“Thank you for taking the time to provide us with your valuable feedback. We are pleased that you found our pricing and delivery worked out so well for you. I am however concerned that some of the cans your received are dented. I will be in touch to discuss how we can resolve this issue for you.
Theresa Briggs
Head of Customer Service”
"I had a horrible & annoying experience on my first order, but they made up for it, giving no further problems on the several orders I've placed since."
“Thank you for taking the time to provide us with your valuable feedback. I apologize for the delay in the delivery of your order and the incorrect information you were provided. I have spoken with my team and will examine our processes to ensure this does not happen again in the future.
Thank you for placing a new order and giving us a second chance to provide you with a better shopping experience. We appreciate your business. I will personally oversee the processing of your order to ensure .
If you would like to provide further feedback or have additional questions, please contact me at 1-877-310-6008.
Theresa Briggs
Head of Customer Service”
"My order came quickly. I did not find the website all that eBay to maneuver but when I called, I received excellent assistance. I quickly received a confirmation email. Overall, it was great."
“Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear your overall experience was "great" and your received excellent assistance when you contacted us.
I am sorry you experienced difficulty navigating through our website. I would like to hear further about the issues you experienced when placing an order online. If you would like to provide further feedback or ways we could improve your online shopping experience with us, please contact me at 1-877-310-6008 or email me at tbriggs@reliablepaper.com.
We appreciate your business and look forward to you shopping with us again in the future.
Theresa Briggs
Head of Customer Service”
"Was quite impressed with the pricing, quick service, reasonable shipping charges and overall experience with Reliable Paper. Would definitely recommend them. The item I bought was around $80.00...my local rep quoted the same thing at $152.00 Amazing savings. Thank you Reliable Paper!"
“Thank you for taking the time to provide us with your valuable feedback. We are happy to hear your shopping experience with us provided you with "amazing saving". We are also pleased that your overall experience with us was positive. We look forward to serving you again in the future. Please contact me if I can be of any assistance.
Theresa Briggs
Head of Customer Service”
"I purchased some earloop mask filter pack for my wife who works with a child and she wanted something sterile over her face and I came across these mask in a pack of twenty. she loves the way they fit her face and I will buy more as the need persist. Will shop again in the future. Thanks!1"
“Terry:
Thank you for shopping at Reliable Paper. We are pleased that the Earloop Mask Filters you purchased worked out so well for your wife. We appreciate your business and look forward to you shipping with us again in the future.
Theresa Briggs
Head of Customer Service”
"very helpful in getting what we needed on time.extremely friendly.Kim and Brick where very helpful in getting back to me with pricing in a timely manner"
“Thank you for taking the time to provide us with your valuable feedback. We are very pleased to hear that our staff was able to assist you in a timely manner. I will make sure Kim and Brick are both recognized for their great customer service. Please contact us if I can be of any further assistance. We look forward to you shopping with us again in the future.
Theresa Briggs
Head of Customer Service”
"found web site easy to find what I needed. Also ordering
was easy. Received goods promptly, and in good condition.
Would order from them again."
“Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you were able to find the items you needed, ordering was easy and that products arrived in a timely manner. We look forward to you shopping with us again in the future. Please contact me if I can be of any further assistance.
Theresa Briggs
Head of Customer Service”
A rep from Reliable Paper, Reliable Paper, has responded:
“Thank you for taking the time to provide us with your valuable feedback. I am sorry your purchase and our service was not what you expected. I will contact you to discuss how we can make this a better shopping experience for you.
Theresa Briggs
Head of Customer Service”