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Verified
5/5

2005-06-01

"Great software, great price and great service. It is nice to know that we don't have to buy pirated software to get great prices. Thanks, you have earned all my company's future software purchases."

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Ability to determine if a product was in-stock real time
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Verified
5/5

2005-06-01

"Fast ship out as compared to other online companies have ordered software from. Prompt notification and confirmation of purchase and easy payment options online. No trouble with install or use of product. Expectations met. Professional business user. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
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Verified
5/5

2005-06-01

"No problems. It was the best price I found on Front Page 2003 and I got it in about 2 weeks. I still don't understand this "life long learning" thing. They didn't explain that very well."

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Verified
5/5

2005-06-01

"Arrive on time and product is in great condition. Will buy from you again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-06-01

"Software is educational version. Was not advertised as such."

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Overall quality of the company
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Resolving problems
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Web site being easy to use
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Verified
5/5

2005-06-01

"Thank you for processing my order in a timely fashion and shipping it out at the first avaiable ship date."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Speed of web site
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Web site being easy to use

Verified
4/5

2005-06-01

"Although I ordered UPS delivery for Expedited delivery to ensue receipt prior to my buisiness travel on 9th May.
I did not receive it prior to my departure.
Software good.
Delivery....Not what I paid for !!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A

Verified
4/5

2005-06-01

"I have not received my product yet. I it is a good copy of Microsoft Office 2003 pro then you have the best price on the internet and I will be coming back to buy some more."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
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Resolving problems
N/A
Being knowledgeable
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Overall web site
Web site being easy to use
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Verified
2/5

2005-06-01

"The only problem I had was paying $16.99 for "expedited shipping - UPS" and the package arrived by USPS more than a week after I ordered it. I have not contacted the company about this, but I won't be buying from them again. I can get the same merchandise from hundreds of other places without this problem.
Kimberly Hammock
"

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N/A
Is committed to quality products and services
Is easy to do business with

Verified
4/5

2005-06-01

"The ordering process and confirmation of the ordering was great, but when it left Redzuco's hands into USPS's hands there was no tracking of the delivery. I checked daily on the USPS link and it was never updated. I could not track the delivery date or status. It finally was delivered, but the on-line USPS status still stated "waiting for update which is done every evening, please check back later". I order many items on-line and the other handlers (FedEx, UPS, DHL, etc.) all provide very detailed and up to the date statusing of the delivery date, which provide a tremendouse level of comfort for the person ordering.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
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Overall web site
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Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-05-31

"have not recieved it yet. come on whats taking soooo long. The post office said the shipment arrived and my order was not on it. Vic"

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Verified
5/5

2005-05-30

"This company seems fine, although I just bought one thing. I bought discount software. My concern was that if the price was discounted that much would I get only half the product? But as adverstised it is a fully packaged retail product. (Adademic version). I think I bought on this site because, on other sites it wasn't real clear what kind of product you were going to get. Some offered just the disc. Anyway the shipping was timely, I think I got expedited shipping which was pricey but I guess I asked for it. "

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Verified
1/5

2005-05-30

"This review is about a rebate fraud. I purchased a 1 GB SanDisk Compact Flash card in late Nov., 2004. The price was $110.97 incl. shipping. There was supposed to be a $40.00 rebate. I received the item as described about 2 weeks later and immediately submitted all of the required info for the rebate.

I began my inquiry into the rebate on 2/15/05 and received a message from Anita HArvin at RedZuco the next day that my info had been found and the rebate would be "sometime next week." It did not arrive so I emailed again on 3/16/05. Again, Anita promptly replied on 3/17/05: "we've located your rebate in our system and will refer it to the rebate team." Still no rebate.

Finally, I emailed Anita 5/10/05 and said that i would write a review of RedZuco if I did not receive a rebate within a week. No response and no rebate. Well, I gave them a bit longer and here is my review.

Actual service was Ok though not too fast. They did reply promptly to 2 of my 3 emails. However, they appear to be using the rebate trick dishonestly. So stupid; they easily lost more than $40.00 in potential future business from me plus that that on any of you reading this might have given them.
"

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Is consumer focused

Verified
5/5

2005-05-30

"Great Price, Fast Service, Helpful Staff. I recommend this vendor for software purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-05-28

"The product, MS Publisher 2003, was delivered in a timely manner. It was new, boxed and an authentic MS product. I am very satisfied with RedZuco and will definitely order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
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Being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability