"Jess at the new Liberty store was FANTASTIC. Walked in and they were still setting up their new store. None of the college or other sports wear were out yet. When I started to walk through their barrier to look for Sporting KC stuff she asked if she could help me. She went WAY out of her way to help. After checking what they had not only in their inventory and other stores she helped me place an order online. Now that's customer service."
"Poor, poor, poor quality. My son picked out an OU football T-shirt for me and I didn’t look at it Up close until I got home. Just liked the design. Big mistake. Material so thin I can actually see through it. Just tried it on and the collar droops looking like it’s been through 50 washes. Looks like a woman’s low-cut blouse. When I got it home I noticed flakes of different colors in the bag. The Colored graphic Is falling off in pieces and the text is unreadable. First time in this store and will be the last. If you read this review, take it to heart and don’t go near the place. Oh. And customer service is horrible. I asked one sales person where I could find an item and her answer was “I don’t know” then she went back to folding shirts. Had to wait on a cashier for over 5 minutes to check out (we were the only customers) and this was after I found her in the back on her phone. Crappy service. Crappy products. You get less than what you pay for."
"The moment they announced that the Chiefs won the super bowl my mother-in-law got online and ordered 3 hats for her boys. 1 of which is my brother-in-law who is deployed with the United States Army. 5 days after the order was placed my mother -in-law got an email saying the order was canceled and her money will be refunded. She called customer service and they said there was nothing they would/could do ,to make the situation right. Very disappointing . "
"I recently went to Rally House Downtown KC location for the Super Bowl Parade. I live at Two Light and simply asked if Rally House offers a discount for living there. I received a negative slap back that they do not, following with my debit card being thrown at me. I have worked at Rally House before and know the criteria of a great sales associate. She never asked for my email for a receipt and never verified my ID to make sure it matched with my credit card. Having worked in retail for over 10 years, this issue needs to be addressed and nipped in the ****. HIRE KIND PEOPLE WHO LOVE LIFE!!!! "
"I ordered a DRI-FIT shirt and when I got my order it was a T-SHIRT with badly printed razorback on it. My friend can who does stuff like that can do a better job. I wanted a DRI-FIT SHIRT not a damn T-SHIRT total bull crap and asked for a refund sent me an email saying they would send me a return label the email said opps we goofed....NO Y'ALL JUST ****!!! that 1 star was only so I could write a review ......DO NOT ORDER FROM THESE SCAM A HOLES "
"They have the worst customer service. neither of the slippers i ordered fit, one said they fit women's 7-8, but came in a youth size. and the other pair just didn't fit. they told me i had to pay to send them back.. ridiculous "
"Do not purchase anything from this company. They do not stand behind their products.
I purchased a T shirt from them, wore it three times and it split at the seam under the arm. They wouldn't take it back because it "had been washed." I guess as long as you don't plan to wash the apparel you purchase then you might be ok.
Never had a problem like this at any other retailer, and I suggest you take your money and business elsewhere because they have a **** return policy if the item falls apart. Like it has in my situation."
"I placed an order but it was not delivered. I asked them to either resend, refund or ask the shipper to open an investigation into my missing package. They refused. They are keeping my money but refusing to deliver the merchandise. I've reported them to the BBB and asked our state attorney general to investigate them. Beware!"
"i bought a long sleeve chicago bears t-shirt from them' it cost me 42.99. in the picture it looked like i was getting a heavy cotton shirt for 42.99 . when i received it , i could see thru it . it is the cheapest t-shirt i have ever seen . so i emailed them , and they keep emailing me back . asking me, what do i want 3 times . so the last time i emailed them ,. i tool them i what going to report them to the bbb. then they sent me a packing slip, that i have to pay to send it back.don"t buy any thing from them !!! they sell cheap crap , for a big price ."
"If I could give them zero I would. Ordered an item on the 2nd of February, its the 13th and I havent gotten a shipping notification, a tracking notification, no returning email after sending one concerning my shipment, no returned calls of the three I have placed and left voicemails to. Save your money and go elsewhere. Its a $7 pair of car dice, but processing and shipping takes 8 business days? Not the last time I checked. They sure made sure to get their money though. Horrific service!"
"Checking items and packing slip that were not the same. One out of the multiple items purchased was not there. Packing Slip is marked as "In this package " showed it should be there. Quick email to C.S. and getting a reply immediately. Item may no longer be available, but this prompt reimbursement will be used for something else at Rally House. Fly Eagles Fly!"
"I ordered a $600 leather jacket from the site. Thankfully I received my order number once the order had been submitted because I never received a confirmation email. I called and asked about it and 3 days later I got the email confirming the order, but still had no tracking number because they said the jackets were made to order and the vendor would send it in a few days. Waited another week then called in finally I got a tracking number the next day it said my order was out for delivery. A couple days pass and I check the tracking and it says it’s been delivered to “front porch” but to Crockett, Tx, which a city 100 miles away from where I live. I call back and they say they’ll have a new one made a sent to the correct address, it’s been 2 more days and I’m still haven’t received an email with any info. At this point I just want my money back"
"I will never order from here again. "
"I had a very negative experience. The product was fine but the company is a mess. I had to contact them 3 times because the info under the product picture didn't match. Then after confirming all the details via email, the product arrived and was not screen printed like I had been told. On top of that, they sent me a similar blanket to the one I ordered but not the same one! After reaching out to them they offered to pay for me to ship it back and refund my money. I asked for an exchange for the blanket I ordered and apparently they don't even carry that blanket!!!!! "
"I ordered a Jersey for my sons graduation 7 weeks ago and at first was pleased. I received an email the day after that stated it would be a few days and they had upgraded my shipping for my troubles. Okay, I can deal with that. One week later I learned it would be the next week, but hopefully in time for graduation. I can still deal! Then one week later I learned it was out of stock until June 7--not cool, then it was an inventory issue, then it was the 19th, now it is "SUPPOSED" to arrive the second week of July. Seriously 9 emailed excuses later and we have nothing but frustration. Baseball season will be over before the jersey arrives. I DO NOT recommend Rally House online! "