"Ordered a new radiator from them. 6 months started leaking. Sent emails, when they finally responded , told me i had to buy another radiator and send the old one back and they would refund me when they looked at it. That is NOT how customer service and a warranty is suppose to be. So i still have not had the money to buy the radiator 2 times, so 1 year later i am cutting my loses and going with another company. STAY AWAY from this company, unless you like buying a radiator that may or may not leak. And don't get in a hurry to contact them. Very Bad Company to buy from."
"Do NOT do business with Radiator Express. They sent me a incorrect part then expect me to send it back on my dime ($45) then over and above that charge me a 20% "restocking fee. When I try to find out of I can drive the part to the San Leandro warehouse they don't respond via email. (Support is only handled via email) When I call and I tell the sales people I am trying to do a return they immediately transfer me without asking."
"I purchased a radiator from Radiator Express a total of 2 times. The first one was fine, the second one is a nightmare. They shipped me the wrong item. The customer service dept. is probably one of the worse I even encountered in any company. They have you fill out a form on their website, take 2 days to respond to the form and then tell you that they will be in touch with you in another 2 days . TERRIBLE SERVICE "
"They were decent on the price. But god awful customer service and inept ability to fulfill an simple order from their own website. "
"Radiator arrived damaged. Employees at our business accepted radiator without inspection. There was a rip in the box. Radiator removed from box, still strapped with plastic straps to cardbord packaging and is bent, warped, and unusable. Called sales support. I was told I had to submit a claim online. Submitted claim Friday May 31 in the morning. Now it's the end of day Monday June 2nd and no word or acknowledgement of claim. Now sending second claim."
"Bought a radiator from them and after 3 years it began leaking. It came with a standardized notice of a limited lifetime warranty. But because I picked up the radiator from the vendor they were going to buy it from instead of having it shipped to me, they would not honor the limited lifetime warranty.
They sell junk and don't have much in the way of customer service. Try calling them with a complaint or warranty claim - good luck"
"Just read a couple of these reviews and you'll see the trouble you're headed for.
Word for word , cheap defective parts and customer service to go along with it.
They won't even consider talking to you after the sale. This the worst business I have ever delt with,
I recommend spending a little more money and avoiding this company"
"Experience was great. Radiator was ready and picked up from designated location on time. I have installed it and the fit was perfect. Couldn't ask for anything more. Great price!"
"Arrived on time, priced OK, packaged very well.
Radiator has approximately 1/2 inch bow on the bottom.
Doesn't appear to harm performance, certainly not transport issue, I feel it's just not top quality."
"i had NO problems finding what I wanted. Radiator Express came through as advertized. my order arrived two days after it was shipped... GREAT!!! "
"Good prices........................"
"awesome and it fit exactly as it should have! thanks!"
"It was great..I was really surprised at how fast I got my new stuff...Thanks"
"not so great. leftas day late and had to call to see why it had not left the wharehouse. on the other hand, the radiator was correct and arrieved withno defects. something to be said for that!"
"I was very satisfied with my initial purchase, the selection and ease of the actual buy. THEN, I received the radiator and took it to my mechanic and he advises that the radiator is damaged. I called several numbers and explained the scenario. I did not receive the assistance that I needed. So I had to purchase a new radiator, because they had already taken my old one out. It has been 5 days and I have yet to receive the info so that I can return the radiator that is damaged. So I'm looking at eating that $180.00. That is an expensive lesson that I have learned. So to answer the question at hand, I am 125% dissatisfiedwith the service that I have received from your company and will never use nor promote your company to anyone. "