"This company's excellent ratings led me to believe that they'd be a great place to get a battery for a notebook I hadn't yet recieved. I figured there wouldn't be a problem with any of it, considering the place I got the notebook also seemed to be great. Well, I got the battery early, since I'd had the notebook custom-built by the other company, and it had to be built before it could be shipped. When I got the computer, I noticed all kinds of great things about it, like the battery had charge, it had a nifty swivel-camera I hadn't noticed, and the battery didn't stick out. When I put the battery I got from RK computers, I noticed that I now had a computer with a battery sticking out rather oddly. I tried to send this odd-shaped battery back to RK, but apparently I'd been contacted by email or phone(I don't delete email relating to purchases, but still don't have any non-automated email from RK. I also don't use phones unless I'm forced to.) about the battery sticking out. Okay, so maybe somebody's email server spontaneously combusted or something, but it seems batteries aren't returnable (although I haven't been able to find anything on their site about battery returns or warranties, or anything about them, for that matter). Looks like a big oops buying from RK.
Edit: Like I said, I don't use phones unless I have to; I didn't call them before trying to return the battery, and don't know where they're getting that I did."

"RK computer is no doubt the best customer service computer retail store I've ever dealt with. Their quick and resourceful reply are very impressive and this is one of the reason I bought my Laptop from them.

My laptop MS1057, was a rather new product and it's a MSI barebone which not too many stores carry. RK not only provided the best price and also the best service and information regarding the laptop, even before I placed my order. When I placed my order they didn't upsell me for things that I don't need, indeed, they did tell me "those are just toys for your laptop".

The shipment was arrived as estimated. Once again their prompt response is just IMPRESSIVE!!!!!!

The after sales service I do not know yet because this is the 3rd day I'm with my notebook and I have not encoutered problems.

Afterall, a very decent shop and will definitely do business again."

"Great Seller! Great product. I had to call for clarifiation on the item before I ordered it online. Thanks, Alfred"

"I ordered an MSI whitebook. There aren't a ton of reputable resellers for newer model whitebooks.

RK Computers had the model I wanted and I checked out the previous ratings. I am surprised that more people aren't taking advantage of these deals!

I even upgraded my shipping to Next Day Air because I was in a hurry. RK came through. Perfect double-boxed packaging and a working notebook after I installed my components. Great Service!!!!Quick replies to my emails was also a big plus!!!"

"I ordered a new MSI 171544 notebook from RK. Since I am an advanced user and didn't want any "extra" programs, I bought my own XP pro cd and installed it myself. I immediately had a problem with the computer starting up by itself. I contacted Rob at RK and his response was that it was my problem since I installed the o.s. myself. He tried to blame it on Winfax, which has worked fine on every other notebook I have. Every night after midnight, the notebook would start by itself, whether it was in standby or completely turned off. I spent 2 hours on the phone with a very nice Microsoft tech, at no charge, and they said they really thought it was the bios. After I contacted RK again, they finally researched the bios they had sent me and found out it was the wrong version; the correct version was dated prior to my order and had not been put in the notebook as it should have been. My computer is critical for work, and I was not pleased about this. Subsequently I have found out that what I had hoped were generic components that would easily install are not. I'm now having problems with Realtek driver conflicting with the latest security update from Microsoft. I was not happy with the response I got from RK, which was basically fix it yourself, without even considering it might be their fault, and although I should have received an "I'm sorry, it was our fault", I didn't. I won't be buying MSI or dealing with RK again."

"It is a very nice laptop, exactly what I was looking for. The website customization options were simple and easy to understand; all the option I was looking to customize were available. The machine arrived on time with no shipping issues. I selected all the individual components and knew that they were what I wanted, but I was wondering a little about how the case would look, it turned out to be far better than I hoped. I called RKC twice; once for customer order support and another for technical support. Both calls were answered immediately by a real person, who dealt with both of my issues right there on the phone.
Overall; I had a very good Laptop purchase experience with RKC."

"RK Computers is a great company. I received fast notification from them about my order as well as timely updates. Customer service is excellent. The support staff is very knowledgeable and has always answered my questions in a timely manner.

When my mom needed a new computer, RK was our first and only choice for a computer manufacturer/retailer.

I would definitely recommend RK Computers to anyone who wants to purchase an excellent computer and receive outstanding customer service."

"My experience with RK Computers was very satisfying. Their selection of high end laptops was unmatched in my experience and they were all fully customizable and highly competitively priced. I stumbled upon their website when I was looking for the Asus Z92T which had just been released in America and wasn’t being carried by any other retailers. When I found the site I was skeptical because I had never heard of them before, however my purchasing experience has eliminated any doubts I had. Although the laptop wasn’t available anywhere else it was cheaper than comparable laptops from Dell, HP, and other major distributors. It was also able to fully customize it with the components I wanted. Service was exceptionally fast and the laptop was shipped to me in under a day and I had it two or three days after placing my order which was several days ahead of when I though I would receive it.

The only problem I had was that the laptop shipped with the European power connector. I called RK Computers the day I received the unit and much to my surprise a person answered the phone on the second ring. When I explained what had happened RK computers overnighted the proper cable at their expense and told me to keep the European adaptor. I was very pleased with the customer service and quick response by RK Computers. I will definitely do business with RK Computers again.

The laptop itself is great. It is very fast and was the only product that had a performance level graphics card and the new Turion X2 processor for under $2000. I have had the laptop since mid August and use it for college work daily occasional gaming and haven’t had any problems. The battery life is actually very good considering all the horsepower…it averages about 2 hours for office applications. The Asus Z92T is definitely a great choice for gamers who don’t want to spend a fortune or for users looking for a desktop replacement that they will get three or four years out of."

"I was very happy with the service from RK. The notebook computer arrived on time and in perfect condition.

In fact, Microsoft released a promotion for Vista the day I ordered, and RK made sure that it was applied to my order even though it was not part of my original purchase. Obviously someone there took my order personally, and was looking out for me. I’ve ordered from many different companies over the years, including NewEgg and Tiger, and I can’t say that I ever remember having had that happen before.

The only suggestion I have is that for orders where they will be formatting and/or partitioning a HDD, it would be nice if during the ordering process a screen could remind you of that and ask if you want multiple partitions and how big they should be. Looking back, I’m sure I could have put my partition preferences in the order comments, but because I’ve always built my own from parts it never entered my mind.

Bottom line - I am very pleased with RK and my order with them,. I got the exact laptop I wanted in terms of capability, and at a great price, and I look forward to ordering from them again. "

"I was skeptical ordering from a store I had never heard of. However, I was tired of being overcharged and underperformed by HP and the like. I called RK to ask them about their company and hopefully get a feel for what kind of company they are. They answered all my questions and seemed to genuinely want my business.

I decided to give them a shot and boy am I glad I did. First of all let me say this is not a discount upselling hack shop that will cancel your order if you don not upgrade or buy their warranty. The computer I got (MS-171881 (MS-1054)) is a great computer and runs flawlessly. I recieved it as quickly as was advertised. I even made a minor ordering error which was corrected with a phone call FROM them to me!!

I have called RK about 4 times for a few technical questions and they answered the call and solved my problems every time.

This company has been a pleasure to deal with. Hardware is normally pretty similar so customer service is where a company seperates itself. This company goes above and beyond. Thanks, Jeff"

"Amazing Service!!! I bought a laptop from another company but they didnt have the extra battery I had ordered. Lucky for me I found RK computers and they had a better battery for less money!! Great Deal!! I sent them an E-mail at 11:20pm and got one back at 11:33pm, I thought I'd have to wait at least a day! Friendly Too!!! And an great site design!!! Just simply Amazing service!! Recommending to all my tech buddies!! Will deffinetly buy from them again!!"

"Order exectued promptly and professionally, arrived exactly when promised and in excellent technical condition. Had minor technical difficulties, as I chose to install my own copy of Windows XP and all the drivers, got quick and professional help by email (my preferred method)."

"The staff of RK Computers responded very quickly to all inquiries. The system provided plenty of feedback regarding order status and the item was processed within one day. One of the best transactions I've ever had online, and I highly recommend RK Computers. I will be buying from them again in the future."

"I orderd an MS-1036 bare unit from RK Computers and I have been very happy with it. RK compters had been very helpful when I had a bad dvd burner(wouldn't read some CDs), I thought they would make me jump through hoopes and wait on hold, but they offerd to RMA it on my on my first email. Thier customer support is very fast, I sent them an email and they answerd back in 30min. I would definitely buy from them again."

"Great customer service. I was among the first US consumers to get the new MS-1039 thanks to RK. I would buy from this company again."