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5/5

2003-05-28

"I had no problems ordering OCZ PC3500 EL Dual Channel memory from Ramstore. John was very helpful in telling me which memory would work best in my Abit IC7 motherboard. I was really surprised to receive the memory the day after I ordered! Will buy from again in the future when I upgrade again and recommend to friends."

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5/5

2003-05-27

"My brother recommended RAMStore to me, he said it was the best online buying experience he had, so I chose to get some OCZ ram from their even though Corsair was my first choice. I also had a great experience buying from them, I got an invoice with tracking number right away after ordering and I had my RAM about 24 hours later. Great job guys, I just wish you carried more brands."

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5/5

2003-05-27

"awsome service, ordered my 1X512 PC3500 EL, on May 26 at 12:30pm and it arrived May 27 at 09:30 not even 24Hrs later..
Awsome, and very good prices 2, I would highly recommend Ramstore.ca
"

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Is consumer focused
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
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Making decisions on their own
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Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-10

"Excellent prices, great advice, free shipping, wow! I received my RAM within 22 hours of placing my order. Now that is FAST shipping! Way to go, simply a model for Canadian e-commerce.

Highly recommended - I would go as far as to say this is my BEST online purchasing experience thus far (and I've had many).
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-03

"Ordered on Saturday April 6th, OCZ 512MB PC-3200 REV 2 CL2. Arrived on Wednesday April 30. Great delivery speed from ONT to BC. And FREE SHIPPING. ***WOW*** Will definitely buy from RAMStore.ca for all my future purchases."

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Is consumer focused
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
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Ease of ordering online
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Web site being easy to use

5/5

2003-04-30

"Ordered some ram on tuesday afternoon and was surprised to find it at my door the next day! Great service, answered e-mail questions very quickly. OCZ PC3500 2x512MB modules work excellent. Will buy from this company for my future memory purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-30

"Great prices and service. I ordered my memory (OCZ 512mb (2x256) PC-3500 Dual Channel Kit) last week and recieved it on the 28th. Just 4 days for delivery! Not to bad for FREE DELIVERY! I highly recommend Ramstore.ca, and if i order more ram in the future, it will be with them. Plus i also got a free tube of OCZ thermal paste. I checked a review on the product, and they seemed to like it. Order with Ramstore!"

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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-29

"They say same day shipping and they actually follow through on it. So many times when ordering online, things never get shipped when they say they will. In business the most important thing is doing what you say you will. Good Job Ramstore. My only criticism is that they should carry more brands of memory.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-15

"Ordered OCZ 512 meg PC3500 EL memory on Friday April 4, Recieved it on Tues April 8
Speedy delivery and free shipping, Also about $63.00 cheaper than Winnipeg dealer, Completely Happy.
"

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5/5

2003-04-12

"Ramestore.ca provided me with fast, professional, problem-free service. I look forward to making future purchases with Ramstore.ca."

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process

5/5

2003-04-02

"All I can say is that the service from John is first rate, among the best of all online retailers in Canada, in fact there are many retailers who could learn a few things from John, he understands service and customer satisfaction. He had intially sent me a defective stick and promptly no questions asked replaced it. I am very satisfied and would not hesitate to use Ramstore.ca again."

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5/5

2003-03-29

"The best service of any store I have dealt with. They got back to me on all the questions I had before ordering in a very short amount of time. I placed my order was provided with a tracking number right away. I ordered on a Friday and got my RAM on Monday, its working great! I will definitely be giving these guys more business."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-03-20

"w00t!!! ordered ram

- got in 3 days
- price was unbelievable
- incredible support (i.e. insane quick response times)

just earned another regular customer. I'm going to recommend to all my frieds to get ram here.

Ed.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-03-19

"Very helpful and quick to respond to my e-mails ... Spelled out every answer so I could understand what I needed. Very fast shipping... free too! Very professional... Had to sign for it at the PostOffice! Excellent service to say the least..."

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Is easy to do business with
Is consumer focused
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-03-05

"I had ordered 2 sticks of memory from Ramstore but when i got them, one wasnt working. After going through the process of getting an RMA number (which was provided really fast by them) and actually shipping the sticks back, i got them today. All is working fine and i have to congratulate www.ramstore.ca for a really fast response and delivery time! You guys rock! I would recommend this store to everyone who wants to buy new RAM."

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability