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Verified
1/5

2004-07-29

"Did not receive merchandise and no response from support or sales. Had to call mastercard. Horrible service."

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Verified
5/5

2004-03-29

"I am completely impressed. The prices are lower than everywhere else for quality brand name RAM. My emailed questions got responses within a day. Shipping is speedy. The RAM was packed in a sturdy cardboard box warpped in plastic. I will definitely shop here again."

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Ability to determine if a product was in-stock real time
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Delivering products damage free
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Overall customer service
Customer service being easy to reach
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Customer service being trustworthy
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Verified
5/5

2004-01-21

"good prices, fast shipping, would buy again. their price match policy is excellent. shipping is extremely quick, a little too quick (post lady came at 9am), then again, who doesn't want fast shipping?
been a pleasure.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-13

"I receieved the ram today, had a slow delivery time due to the holiday season, which is perfectly fine. But I found ram store quiet good with techniqual support that they tried to keep me updated as possible about my order. Once the ram was shipped it arrived next day delivery. They also gave me a special coupon for the wait for the holiday season rush for my ram.

I hope to purchase from ram store again :)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-06

"December 2nd, I ask by email if an item is in stock. Fast answer that tell me that it's in stock. Ordered the same day. No awnser or email before December 5th morning and that was for telling me they got server problem and they were sorry for no-reply. In the same mail, they tolm me that what was in stock the day I ordered was Back order. They offer me to change my order with free shipping. We are December 6th and no reply.

Did Have fast e-mail communication before ordering, but after it was a pain. Cancelled my order and got what I wanted on an other store.
"

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Delivering products damage free
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Delivering products on-time
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Being updated on the exact date the delivery was sent
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Customer service being knowledgeable
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5/5

2003-08-13

"I love the new price matching system they have. I would have bought somewhere else if not for that. Since I know first hand that ramstore is very good I will continue do all my shopping for ocz ram here.

Fast and reliable.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-01

"RAMStore has great prices and good shipping. I was very satisfied with the timely manner which they shipped my order and that I was able to get a shipping time almost immediately."

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5/5

2003-07-26

"Great Service, Great Speed, Great packaging, Gread Products, Decent Price, Fair Selection"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-15

"Excellent customer support from John Apps. He was very helpful and replied to my emails almost right away. I will recommend ramstore to my friends."

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Overall product shipping and delivery process

3/5

2003-07-09

"Dissatisfied with service. None of my emails were returned. Purchased item with coupon code only to find out after delivery that I was not eligible for the discount because of a purchase minimum. Would have bought more to compensate if my emails were returned. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-30

"The person who answered the phone was very helpful and was able to give me exactly what I need. My order shipped out the same day and I had my new ram in a little over 48 hours."

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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-26

"Purchased 2 512MB OCZ PC3200 CL2 dimms. Ramstore.ca had no problem pricematching with another store, and a response was received in minutes. Received the package in about 36 hours and was packaged nicely. Unfortunately, the RAM did not work properly in the Dell 4600 computer that I had, guess it couldn't deal with the fast timings, and had to return it. Return process was painless though and the restocking charge was less than expected. Definitely a store I would buy from in the future if I get a non-OEM computer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-12

"Ordered OCZ PC3700EL Gold dual channel kit memory 2 sticks of 256Mb.Ordered on June 10 and received it on June 12.Shipped same day and was extremely helpful.Would not hesitate to order again from the RAMStore,highly recommended.When the 512MB Gold or Platinum sticks arrive I will definitly get it from the RamStore.This ram kicks @ss.Thanks"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems

5/5

2003-06-06

"The RAM was delivered to my doorstep in less than 36 hours. The quickest delivery I have ever had by Expresspost."

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Is trustworthy
N/A
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
N/A
Speed of web site

5/5

2003-05-31

"John is really nice to order from..... I would recommend him to anyone looking for ram... Great Prices too.... and also a free tube of thermal grease.

Great Seller!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability