"Great experience will be doing business again "
"Box arrived previously opened, missing parts. No response to web-site inquiry after 3 days. Called, asked for suggestion of locally available alternative to missing parts, no suggestion, but offer to ship replacements. Appreciate offer, though it means another 4-5 days of not being able to install part."
"first of all they billed my card for something they couldn't get, didn't credit till the next billing cycle. then shorted a chrome embellishment that they didn't have, billed it any way, still haven't seen it. "
"Order placed 3 months ago. Still no product."
"Great store....got my parts within a few days . Hard to beat that ........Very Happy Thank You
"
"The shirt is terrific, as advertised. Shipping took forever. "
"I ordered a pair of boots and mexican Customs retained them , because shoes are not allowed to be imported! ..This is somethig an internatioanl seller like "pure Thriumph " should have known , and should have told me before I placed my order at the online store.
Now I´m expecting for mexican customs to send them back to the store and see what´s next .. and that only if they send them back , otherwise boots will be lost and I will lose my money ..
"
"Have bit received the item. Not any communication. "
"Always nervous first time ordering from new company. Was not sure about whether or not products I wanted would fit my wife's America LT. Called and talked to them. Ordered engine bars ( had one rating of a 3 ), and tank protectors ( designed to fit America tank - America LT tank is bigger so obviously different). Was told they would fit on BUT that whether they would look correct or protect was up to me and my placement ( peel and stick ). He confirmed they were designed for the smaller tank. But they could always be returned. Both items showed on time. Chrome on engine guards looked great, and Rebecca like the way the protectors fit. As it is her bike, that's what counted. They do not cover a lot of the tank BUT could be placed low to protect the tank from her chaps and look like they belonged there! She actually like that more of the tanks two tone color stood out. So we pulled the paper and stuck them on. I also got bonus points for getting them on straight! So well did this company help us we placed a second order for a factory shop manual, that also took a phone call as the one listed was not her Vin. No. ( there is a mid year split) . But they said they could get it so we ordered. We will keep ya all posted on it . Jerry
Today is 3/16/2017 As stated I placed a second order. As of 3/10 second order had not shown up nor received any order no. via e-mail, so called store itself, talked to Scott, said he would call Triumph and get back to me, DID NOT ! Credit card was charged on 2/24 for BOTH orders. Called again this morning 3/16 (today) left message for Scott, no response. Just called again ( now 3:45 PM ) asked for parts? was told order was not placed for the manual until 3/11 ( looks like Scott forgot ?? as I talked to him on 3/10 ) then he placed the order ? - I hope. ! So will keep all informed. If it takes 3 weeks should be here about 3/31 or so.
Overall rating now do to a lack on communication on their side, 3 stars JERRY
Sent e-mail out on 3/17 to see what happens.
Well it is 3-24 ( 1:00PM) just sent an email to Scott at Pure Triumph ( ****@****) I was told to contact him BY HIM if I need info about the second order ( a factory Service Manual) As I have not heard anything yet, do not even have an order number for the manual yet. Card has been charged ( on 2-24) for the manual. Was told on 3-17 By Scott that Triumph held up the order to wait for a larger quantity of manuals to be shipped. Still hoping it shows? Lack of response is the main concern. No one can be that busy that they want such bad reviews. At least to me it does not seem to make good business sense. I am now very sorry I rated them a five star. I apologize to all, but will keep all informed anyway. Jerry horn
Last update: finally on 3/29 got an email from UPS, not Pure-Triumph, that a tracking order was assigned. Service Manual arrived on 3/30/2017. Not what I expected but will keep. Was told it was a bound manual, what they sent was individual pages that went in a loose leaf binder. While the information should be the same, it's durability is not. Glad they gave me a discount. Not what I wanted, not what I ordered, but glad I got something for my money. My advice CAUTION!!!!! Still have not heard from Scott or anyone at Pure-Triumph. So I had one great experience and one very nerve racking. Because the expensive order was better I gave them 3 out of 5 instead of a 2. Jerry Horn"
"I am hoping someone can help me out , I ordered and paid for some Triumph parts through Pure Triumph namely rear guards on the 1st January, as I am in Australia I thought it could take a couple of weeks to get here , as that time has well and truly past I thought I would contact them , I have emailed several times , faxed , and left 3 messages on there answering service with no response at all "NOTHING ".
Is this Normal ?
Anyway if someone could give me some advise that would be much appreciated .
"
"Removal of the original amber lenses was not too easy and the installation of the clear lenses was somewhat hard to do also. You would think it would be a twist off/on type of installation...it's not.
The original lenses are glued in with a small dab of glue. When twisting them off, the lens tends to stick where those dabs of glue are. You must be sure to remove any trace of the original lenses or the new, clear lenses will not twist on."
"Ordered engine guards for Triumph Tiger. Picked up on a great pre - Christmas sale and saved almost $100. "
"The back order pannier bags arrived Tuesday February 7, 19 days (13 business days) after I placed the order (not bad for an overseas shipment). Everything arrived in excellent shape, and the bags are very well made and fit in the panniers perfectly. After my initial inquiry, Pure-Triumph kept me informed of the shipment progress, and even sent me a discount for my next order :-). Based on their post-order service, I will be using Pure-Triumph again for my next Trophy accessory.
I placed an order for two pannier inner bags on Jan 12 because the web site indicated I could order more than one (Amazon only had 1 in stock). On Jan 19, I inquired as to why I had not received notice of shipping. I was informed the next day that, regretfully, they one had 1 in stock, and another bag is on back order. So, I am a bit annoyed that they allowed me to order two when they one had one is stock (I could have ordered the other from Amazon), but I am pleased with the quick response to my inquire. So now I wait with the back-order blues :-( We will see how long it takes....."
"I unexpectedly won a $100 Bike Of The Month Voucher from PT which was a pleasant surprise. I ordered items for more than this value from PT & asked for the $100 to be credited to this order - however it seems the computer did not accept this (according to my Visa account),and there is no human intervention to accept such requests. The only reason I placed the order (which incidentally seems to have taken an inordinate time to process) was to use this voucher."
"The boys keeped me up to date the whole time the product was as described fitted to bike with no trouble looks good thanks fellas "