"We charged our order on a VISA that we had not given our address or code to anyone else in over a month. The very next day after giving this info to PureFormulas, someone charged over $500 online for perfume. We tried several times to call PureFormulas but they never answered the phone. 99% sure that they were hacked and our info stolen or they have an employee who took the info. "

"I had some questions about the shipping options but the customer support rep was able to help me right away. Keep it that way guys!"

"You guys are a SCAM!!! I pay a lot of money to get my order shipped overnight from Friday to Saturday because I ran out of my medication while traveling.

My order was never shipped and will probably be sent after I left New York.

This is a totally unreliable service! Stay away from it!

This is the worst service I EVER USED! "

"it is the best excellent was so good thanku"

"she was very helpful and explain the products she was great
"

"There was a shipping error and the order history said I had time to cancel it, and there is no option to cancel it. Horrible! Stressful!"

"I WAS REALLY HAVING PROBLEMS WITH MY ORDER. SO I CALLED CUSTOMER SERVICE AND A WONDER PERSON BY THE NAME OF SHARMA (YOUR REP) WAS ABSOLUTELY GREAT!! SHE HELPED WITH ALL THE INFO I WAS ASKING ABOUT. SHARMA IS A GREAT ASSET TO PURE FORMULA. THIS WAS MY FIRST TIME ORDERING VITAMINS FROM PURE FORMULA. HOPE I WILL CONTINUE TO DO SO.

THANKS, EDITH EVERETT"

"I ordered the sinus spray 3 times & each time the bottles were broken. The first 2 times were with Amazon & the 3rd time directly through the company. When I called for a return label so that I could send the broken bottles back for a refund, I was told that broken bottles can not get sent through the mail. I would have to take a picture & email it to them. I did that & received a response that I would be receiving correspondence from UPS & the package would have to be returned for their inspection before I can receive a refund. Which one is it. Can broken bottles go through the mail or not! They are just making me go through a lot of hassle for something that was not my fault. They could have just sent me a return shipping label like I requested in the first place. I will find another product to address my sinus issues. I will not be dealing with this company again! "

"Kayla B. who is your customer happiness agent was very helpful & professional with
helping me this morning with an order.
Tried to use your link to give her a excellent review but error message keeps coming
up."

"I ordered 2 jars of brownie batter G Butter and LOVED LOVED it.. I love that it makes into a briwnie without sugar.. I will be ordering more now that my daughter has tasted it.. thank you for making a GREAT product for us watching our carbs.. "

"Your website is poorly set-up try to add codes and would write over itself, refresh the page - no success, go back in no success. Try add new cc locks up. Lost my business, too many options!"

"I have been ordering this product from your competitor and today I tried you for the first time. After the order was placed a message appeared saying I would receive a conformation shortly. After over two hours I had to call your company to request the comformation. Gabby was helpful and sent what was needed. I find your website difficult to navigate and confusing."

"I tried to place an order for my brother who is in treatment for brain cancer. I have had orders sent to me successfully. I spent 20-30 minutes (on a an unnecessarily complicated and erratic ordering website) trying to get the order sent to my brother's house
which is 100 miles from me and I paid an extra $5.99 for expedited shipment. When I got my shipping confirmation it showed that the order was shipped to my address.
The tracking no. assigned did not have any info about the shipment at that time.
Their CS was closed so I sent an email requesting that The order be redirected to my brother's address.
The next morning I called CS to see whether they could redirect the package.
I was told quite bluntly that was not possible...that I could either send it to my brother's house or refuse the shipment.
That would delay it getting to my brother's by 4-5 days.
So since it is so difficult to use their ordering website and CS offers no acceptable remedies I will not be ordering from them again."

"The phone behavior of the customer service agent is unprofessional, as if I called the wrong number in some ghetto neighborhood. I looked to see where they are located, in Florida of course. How hard is it to train someone how to act when they answer the phone for a company. I only called because I couldn't get the website to work at checkout. I see others have this problem as well. I will not waste time on this company, especially since three of the discounts I qualified for did not apply to the product I wanted to purchase."

"Horrible customer service... so unprofessional "