"tried to collect twice for same item in september , according to my bank. I was barred from the website from sept 8 to sept 112017 after winning 2 semi valuable coinsweek of oct 12 extended bidding past the deadline, while pushing the bid price. refused to accept payment for a gold coin that i won Oct 15 2017, no phone service , email response after 3 days."
"This online auction is being closely monitored for insider bidding by its own employees. Discretion advised."
"I won a bid on a watch offered as NEW. When the watch arrived it had a defective movement of the "second" hand. I immediately reported the problem and requested authorization for return and refund. I reported the request to PayPal and opened a dispute file.
Property Room denied my requests! Unbelievable!
But worse still is the fact that a different brand of watch I bought for a Christmas gift in December of 2015 (20 months earlier) had arrived with a MISSING 1/10TH SECOND HAND! Which is actually still rattling around in the face! It was too late to claim this defect under warranty when I learned about it. The recipient just assumed I bought a piece of junk at some auction and simply didn't care! Embarrassing"
"LUCKY FOR US---THEY DEMAND A CREDIT CARD FOR PURCHASES. CALL YOUR CREDIT CARD COMPANY AND DISPUTE THE TRANSACTION. YOU ARE NOT CHARGED AND THEY ARE NOT PAID UNTIL THE COMPLAINT IS RESOLVED
GO TO YOUR BANK IF YOU USED A DEBIT CARD. MAKE A COMPLAINT. '''THEY DO NOT CHARGE YOU AND THEY ARENT PAID UNTIL THE COMPLAINT IS RESOLVED.
BEWARE PROPERTYROOM.COM TACTS ON A HEFTY POSTAGE AND HANDLING CHARGE FOR $1 BIDS.
MOST OF IT IS NOT USED FOR POSTAGE AND HANDLING. DONT BIF $1. UNTIL YOU SEE WHAT THE SHIPPING PRICE IS. IT CAN BE $20 $50 AND UP. THEY WILL DUMP $1 BIDS ON YOU--''AND STICK YOU WITH ANOTHER $20 OR SO SHIPPING FEE.
1877-FTC-HELP
REPORT unscrupulous, fraudulent selling practices , etc.
Call your better business bureau (BOTH IN CALIFIRNIA AND IN YOUR STATE) they send your complaint to the company, and attempt to work it out by forwarding your complaint. If it is not resolved, this bad record stays with that business.
Call California's State Attorney Generals Office.
Call your States Attorney Generals Office, or go online to : OAG.CA.GOV. File a Consumer Complaint online. (Remember to go to your States Attorney Generals Office to file a Consumer report also)
1-***-***-**** tell them you want to speak to someone regarding a Consumer Complaint against an online Auction.
Go online to RIPOFF REPORT. WRITE A DETAILED REPORT WARNING OTHERS.
RIPOFFREPORT.COM
FILE A COMPLAINT ONLINE
1888-505-2105
DEBT.ORG. FILE A COMPLAINT
Go to
Econsumer.gov. warn people of other countries. Propertyroom.COM does business overseas. This site helps you files complaint to warn future prospective victims in other countries
1800-USAGOV1
OR GO ONLINE TO USS.GOV CONSUMER COMPAINTS
FILE A CONSUMER COMPAINT. THIS IS AN OFFICIAL GOVERNMENT SITE.
Go to
SupportGoogle.com
Consumerprotection.com
Contact your State Congressmen, and Senators.
Contact your Federal Congressmen and Senators.
Contact your States Governor, and CA State Governor
As well as their SENATORS
I was also charged full shipping prices for each individual item (very thin artwork) for two tubes a total of $121.80. Outrageous SHIPPING FEES. BE CAREFUL BIDDING ON $1 ITEMS. THEY WILL DUMP IT ON YOU. THEN ADD ANYWHERE FROM $12.95 TO $50.00 AND UP. SO A $1 ITEM WILL END UP COSTING OVER $20.
PLUS THEY MAKE CERTAIN TO APLLY YOUR MONEY TO THE $1 ITEMS FIRST SINCE THEIR PROFIT IS THE HIGHEST. THEN WHATS LEFT OVER, THEY WILL APPLY IT TO ITEMS YOU HAVE BID $20 OR MORE, WHICH CLEARLY YOU ARE EAY MORE INTERESTED IN THINGS YOU BID HIGHER AMOUNTS ON. BEFORE YOU KNOW IT, THE $1 ITEMSWITH AT LEAST AN AVERAGE OF $20 ADDED ADDS UP VERY QUICKLY. THEREFORE, UOU FIND YOU HAVE SPEND WAY ABOVE WHAT YOU EXPECTED. IF YOU HAVE TO GUVE UP ANYTHING BECAUSE $4,000 WAS USED UP VERY VERY QUICKLY ON THE CHEAPER ITEMS AND THE ONES YOU ARE NOT THAT INTETESTED IN----YOU HAVE TO GIVE UP THE ITEMS YOU TRULY TRULY WANTED. BUT THEY USED YOUR $4 000 ON THE $1 ITEMS THEY GET LARGE PROFITS FROM DUE TO OUTRAGEOUS SHIPPONG FEES WHICH NEVER IS MOST OF UT USED FOR SHIPPING. UTS PROFIT TO THEM. REMEMBER MY SITUATION 11 VERY VERY THIN ART PIECES WERE PUT INTO TWO TUBES AND I WAS CHARGED FULL PRICE FOR SHIPPING EACH ONE AS IF THEY SHIPPED EACH ONE INDIVUALLY ---A TOTAL OF $121.80. SEE WHAT I MEAN ABOUT RIDICULOUS OUTRAGEOUS FEES FOR SHIPPING.
"
"Got ripped off over $600 on a gold chain. Description of auction was not what i recieved. This place should be shut down!!!"
"I got ripped off on 50 diamonds that I bought. I lost over 400 us dollars, and the finall bidder "which was me, and some one else." Keeps on restarting at 30 seconds, to final end time, on the bid timer, for 8 to 10 time's. That way they can get more money out of you, and there customer service is a "JOKE". They took my money, and I was the final winner, and never got my diamond's or a refund. "
" Items are way too expensive. No purpose "auctioning" anything if customers are going to overpay. "
"shipping charges for tiny item are completely insane!! Buy doing so the ripping of customers and making a huge profit! No phone numbet exist!!!! Some shmuck writes email responces a couple days later!!!
They do as they like!!! Terrible!!! "
"Bought a loose diamond from Propertyroom. When it arrived late, I opened package and could not find diamond, that small. The size of a pin head. Threw it away, that bad and small. Look at site and review loose diamonds 1.3 x .85mm. Look at the prices people are bidding thinking there getting a REAL diamond. FRAUD and DECEITFUL."
"I won an auction for a mystery designer jewelry with a value of $50 to $100. I should have checked what the shipping was before bidding!! Won the action for $7 and paid $16.95 for shipping!!! The WORST PART: For a total of $23.95, I got a small bubble envelope with two peices of junk jewelry that I wouldn't pay $1 for in a store. (How does it cost $17 to ship that? I could mail it for $1) Well, lesson learned on that fraudulent website. Sad part is, I was thinking well this is a website to help the police so I'm doing something good while also bidding on items that couldn't possibly be a scam seeing as it's the police.... bahaha think again! Y'all, don't buy from here... it's horrendous. Thanks for reading. "
"This is a description of just one of the numerous bad experiences with this company. Please read in it's entirety before attempting to bid on an item of any value on their site, hopefully my time writing this will help others avoid headaches and save a lot of time going nowhere with their "customer service" department. I have I have been buying on PropertyRoom.com for a few years now, although I actually found it a few years before that. They're not a scam, however they DO commit fraud and illegal actions such as theft and extortion. Sounds crazy, right? Say you bid on a municipal or police vehicle with a reserve but don't meet the reserve. They may, days later, accept your bid, AUTOMATICALLY charge your credit card on file for the full amount of your bid plus a 10% or higher "buyer's premium", then give you only 3 days to come get the item before you start incurring storage fees from the impound lot where the vehicle has been kept for months prior, with nobody in a hurry to get it out of there shockingly enough. Then, you're charged $25 per day -not to mention, even though they may, but probably won't be open on weekends, because they have been in the past and MIGHT be in the future, you're charged for saturday and sunday even though no other business really treats them as business days of the week. Next, PropertyRoom.com also gives you 10 days from the day your bid is accepted, (they don't give you an option to purchase or decline if they accept your bid, they just charge you and then a day or two later, let you know that you're a day or two into your 10 days they give you to actually pick it up,) THEN, if you DON'T pick up the vehicle, they keep it...AND YOUR MONEY, and you have no recourse because it's in their T.O.S. I CALL BS!!! Taking money from someone and then not giving them anything for it, call me crazy, as far as I'm aware, is called STEALING! REGARDLESS OF SOME B.S. T.O.S.! If there were another auction site that sold NYC fleet vehicles like propertyroom, (not copart where you have to have a dealer's license, or pay almost 25-50% more than your bid in fees to take posession of the vehicle, another wonderfully honest site,) then I'd shop there, but PropertyRoom is contracted to be the only site that deals with NYC for fleet vehicle disposal, so it's basically a monopoly, you HAVE to use them if you want to purchase used NYC municipal vehicles, you don't HAVE a choice. I would think there would be regulations in place to protect consumers and limit unscrupulous business practices, but apparently not. You can try dealing with the BBB, but even in spite of 37 complaints in the last three years, they STILL have an A+ rating on the BBB site, as well as clearly states that businesses PAY the BBB for their rating anyway, (it's true, it says it right on the BBB.com site), 13 of which were in 2016 alone. Propertyroom has NUMEROUS bad reviews online on other sites, just type in PropertyRoom reviews. I don't know why any videos aren't on YouTube, but that's my next step to unmask these crooks. I just hope they don't have some sort of YouTube reach as a larger company when I'm just an angry consumer, to get my post taken down for some sort of "legal" "loophole", as I find it hard to believe many others haven't posted videos to date, (YouTube has a history of removing videos that review companies to alert people of shady practices siting all sorts of B.S. reasons). Coincidentally, every time I have a serious issue with PropertyRoom, once the issue is completed, (not always resolved, so I will say concluded instead), they almost IMMEDIATELY change their T.O.S. or add a covenant to the bid process, covering this particular issue in THEIR favor, rather than make their process more fair or safe for the buyer. Unless you can pay for and pick up a vehicle from them within two days of bidding, I do not recommend purchasing from them, they are deceptive, and unscrupulous and need class-action litigation brought against them."
"If you're going to give your money to these trolls, be smart and spend as little as possible. Shipping is going to set you back $13. The watches are scratched up and half don't work. If you're bidding and win electronics, figure on 1/3 working and having any value at all. Jewelry marked 14K is usually 10K at least half the time. Huge caution is cell phones and computers. These people should be absolutely ashamed of themselves. 90% either don't work, or are locked out. This company was okay at one point. but during the last year or so, they are in the business of defrauding people ! Go to ebay, or amazon, Epsy and several others are so much safer than PROPERTYROOM.COM. Dump these thieves !"
"Come on people wake up! These people are scammers..Do your homework check prices on Ebay first and compare it. The shipping options WOW! ridiculous..These people are thiefs!"
"I have purchased a few paintings from property room. These are not original signed paintings like they claim that they are. Instead they are mass produced by a copier that uses paint instead of ink. While I don't think they are worth much and won't go up in value, I do prefer them to a print. As far as the Property Room selling these as originals, hand painted and signed by artist, well this is less then accurate. One of the paintings which I purchased two weeks ago is for sale on their site again. Buyer Beware!!"
"I regularly shop the PropertyRoom, mostly for jewelry. The one thing I know well is jewelry! What I HAVE noticed is the people bidding on the diamond/gold jewelry run the prices up outrageously! You can go to a pawn shop, where diamond jewelry IS guaranteed, & buy something really spectacular for what you pay for something on PR. When you bid on something that you CAN'T handle or see in person, you DO run a risk. If an item has a "reserve", its NOT worth bidding for! I LOVE this site and have had no real problems with anything I've won, tho I will NOT buy any type of clothing or electronics from this site. The clothing runs small & the electronics aren't guaranteed to work. Do your homework & you'll do better on the site. "