"Cheaply made bike case for 800. One trip to Europe, bike is broken and case finished. They don’t guarantee anything and don’t care about being a UK based company selling in Canada! "
"I paid $76 dollars for a set of Continental Grand Prix 5000s. They sent the WRONG SIZE and will not pay the shipping which will cost me $50
Do not deal with them."
"placed a $750 order and a whole week later they emailed saying they don't have it
Completely un-PRO as possible
"
"I bought some bibs and jerseys from them recently. Thinking it's Canadian and I would be buying local and save some money on shipment, I was wrong. I was charged over $30 on customs fee! Shipment tracking also showed that the clothings were being shipped from overseas into Canada. WTF? The only consolation was that the clothing materials were pretty good. At least tell your customers ahead of time and set the expectations from the get-go. Or at least state the package as a gift, or lower the cost of goods so that customers don't get dinged on customs fee and gst. I'll stick to jenson going forward. Sorry."
"I got my order as promised, with a speedy delivery and impeccable quality. Use the code SAVE-R1 to get a 10% discount on your first order"
"Bad customer service and after sales support. I am trying to replace my HR monitor but it takes 30 days for them to validate and the worst part is that you pay the return of the item for their "inspection" and after that the "30-day" will count. AND YOU HAVE TO PAY FOR THE RETURN OF THE ITEM!!!"
"" I ordered items from Probikekit on 20 May and I still have received nothing. I contacted the agents multiple times and was told because I selected the standard delivery they could not track my order. The agents seemed uninterested in helping me or even following up on my order. How can a company that ensures delievery of goods not be interested as to whether or not the customer even received their items? They continously say they will follow up but they never do. They even go as far as telling you to wait a further 30 days before they follow up on your missing order. Thats crazy !!! Ironically they have a return policy however, they have no policy for items that do not get delivered at all. I would NOT recommend anyone to order from Probikekit unelss you want your money to disappear. It was also my mistake for not reading the online reviews on Probikekit before ordering. But now I have learnt ! ""
"Ordered 2 tires on May6th from the website seemed like a deal!!!...Then I was sent different tires then I ordered (cheaper ones). Have been back and forth with PBK now for weeks and they keep stalling. Being told they need to contact tire company???I contacted tire company who agreed they sent the wrong tires. Meanwhile I am holding 2 cheap tires and seem to be getting nowhere. PBK seemed like a good deal but i would pay a little more for service. I understand mistakes happen but this is a bad service issue...hopefully they correct this? But i will still have to wait for shipment from UK and figure out how to send back these lesser tires..."
"I had no idea i was buying overseas until my bank notified me they froze my card. Would not cancel my order. I talked to them till I was blue in the face... thanks Ed!!!! for nothing. this is my fault for not checking the company prior to purchase. Hard life lesson."
"I ordered a Kryptonite Lock from this company fifteen days ago. As of yet, I have no lock. I ordered it from them because the company is supposed to be in Canada. If in fact, they are in Canada, then they must be shipping it on foot. There is no reason why a small package would take more than two weeks to arrive. I bought an expensive electric bike online and already received it. I had to buy another lock because this company seems to think I don't need one."
"I won't waste more of my time with a detailed review. You shouldn't waste your time or money either."
"First of all they make it appear as though you are ordering from the US when in fact your order is being sent from the UK. They sent an item that wouldn't fit our bikes, even though they advertised it would fit all frames. When I requested a return shipping label. I was told we would have to pay to ship it back. The cost would have been over $77 US Dollars. Crazy! That's almost what we paid for the item. They are a huge rip off & falsely advertise their products. Buyer "BEWARE" We will never make another purchase from Probikekit"
"After when i ordered my shoes I read millions of negative comment in web about the Probikekit retail shop. Belive me, I was very-very nerves. BUT I have got my shoes in 3 days and the communication was very okay....so,after all I have no negative feelings at all. I'm absolute recomending this shop!!!!"
"DANGER! These guys are dishonest and scammers! I sent my faulty Garmin back to be fixed ... they lost it for a month, they couldn't even tell me what was going on for another 2 months and never got back to me. When I finally managed to escalate the complaint and get a refund, despite me telling them not to refund on the purchased card as it was cancelled, they claimed they had ... I showed that by their own time/date stamp, I notified them prior to the refund being issued they denied it and refused to process a refund to a valid account, then when I provide a bank letter stating there was no way the money came through and it would have bounced back to them and they would need to take it up with their bank they again refused to give me my rightful refund of over $300!! Never use probikekit!"
"Ordered some Campagnolo Zonda wheels through Probikekit on the 23/11/18. As 06/12/18 today they are still sitting in Warrington UK. Be aware they ship from the UK and have 0 customer service. Finally got in touch with someone who then told me my product would be sent in the next 3-7 days. Asked for a refund and cancel the order and they said they wont do that. Then was told if you really want to get a refund what you can do is wait for your delivery to get there, then send it back to us and when we receive it back we'll refund you! Can you believe that! Customer Service Rep argued with me to no end and accepted no responsibility on the chat, and they closed down the message thread for my accounts inbox! "