"This store did a classic bait-and-switch on me. They advertised a highly-rated tv at a slighter lower price than anyone else on the internet. I placed my order. They called me the next day to say they had a newer model tv at "a great price". I declined that offer and said I wanted what I ordered. They said okay but the tv never arrived. They didn't charge my credit card, so they're not total crooks. They just generate a lot of sales traffic by false advertising and then trying to switch people to easily available products at average prices."
"If you’re considering buying something from PriceMad consider this, I ignored all the bad reviews about them and paid for my stupidity.
On May 6 2008 I bought a new Samsung HDTV for $1618 from PriceMad. What they shipped was not new, and it had been re-packed so poorly, using hand-chopped-up pieces of Styrofoam as packing material, that the TV frame was scratched from rocking around in the box. The HDTV was dead on arrival.
I was outraged. I took pictures, sent them to PriceMad in an email, and called them. The shipping manager, who I was referred to with my complaint, tried to tell me that it was probably FEDEX that re-packed the HDTV after it left PriceMad’s store. This sounds to me like management is complicit in bait and switch scamming. If our shipping manager switched and packed a product like that in my former company, and used FEDEX as an excuse, he would have been fired on the spot.
I was asked by PriceMad to call in a Samsung service person to repair the HDTV. After considering my options I did have the HDTV repaired. The technician looked at the TV and asked me if I thought this was a used TV. I did, and he must have also. I filed a dispute with my credit card company to try to recover the difference in price between a new and a used TV. Sending them this one back and waiting an undetermined amount of time for a replacement did not seem to be an option given their deceitful practices to date – they had my money and I wouldn’t have anything if I sent the TV back.
From my research on Ebay and Craig’s List I found a used HDTV exactly like the one I bought for $750 less than what I paid. I settled for $350 refund from PriceMad. What a screw job.
"
"I have never dealt with such a pathetic bunch of sales BS in my life! PriceMad is the worst website to buy ANYTHING from. I ordered my TV through the website, did the "call-back" where they tried to convince me to buy a newer model even though the one I ordered said it ships in 2 to 3 days. I refused to get a different model and was told it would be here in 2 weeks. After two and a half weeks I called and was told by Brian the schmuck that it's a hard model to find, and he would have it to me next week. Two weeks later (today) I called to cancel. He tried one last time to sell me a different TV, at EIGHTY BUCKS MORE than the website advertises. What a *%#*@ idiot. I cancelled the order, he said he would send me a cancellation email...still haven't gotten it. They will not return phone calls, or emails, and they put you on hold for up to 20 minutes EVERY TIME you call. DO NOT BUY FROM THESE LOSERS!"
"After a year of waiting for a true 1080P, it turned out to be really worth the patience. You've got to see it to believe. This Sony KDS-R60XBR2 TV is one of the best on the market and I'm glad that I now own one."
"I ordered a new Infocus projector and recieved an email that I need to call to confirm the order. Then I was told that the item I ordered was discontinued and they have a much better projector for me at $200.00 more. Well, I was stupid enough to agree and was sent a cheaper, (REFURBISHED) projector without the accesories and the first time I used it there was a loud pop and everything went dead, never to be revived again. After a month of phone hassels, being hung up on, shuffeled numerous times from one sales rep to another and loosing them in the meantime, I finally recieved my "Cheap" projector. I have been promised the accesories so many times and never recieved anything that I am giving up and buying it from another sourse. This is the worst experience I've ever had in online transactions, and I warn you to not buy from this outfit. I should have known by the name that something is not professional. I will never do business with this outfit again, and even though I suposingly have a warranty for this projector, I am not willing to go through the hours of phone hassel to get them to respond. Save yourself the grief and stay away from them."
"This website was easy to navigate and the check-out process was simple and fast. I will gladly shop here again!"
"This has been the best internet transaction that I have been a part of. Great service, reasonable competitive prices, and fast delivery. My merchandise was shipped right away and it arrived exactly as what I ordered in excellent condition. Thank you!!!!"
"I order a Samsung 46" HDTV on line from Pricemad. I received an email giving me a number to call to confirm the order. I called and was informed the model I ordered was unavailable but was talked into a newer model with better specs for around $100 more. The website said there was free freight. It did not mention 3% would be added for required insurance coverage. I received an email saying my TV would be delivered 9 days later. It wasn't! Upon investigation I learned that supposedly my TV was delivered to a customer in Florida who upon opening it discovered it was not the model he ordered. The TV was in a box that had been previously opened and was not well packed. He repacked it and it was picked up four days later. Two days later the TV was delivered to me. It was not the TV I ordered but one that was $600 less expensive. It was also very dusty and scuffed up. I called customer service at Pricemad but discovered that although their sales department has extended phone hours their customer service department does not. It's open 10:30-5:00 M-F. Tomorrow I will try to resolve this nightmare--if I get through to customer service."
"Place the order online. No email confirmation next day. I called up next day, the guide said the item was back order. He told me to switch to different model. So i agree, found out couple hours later that the replacement model is cheaper and nothing special except higher contrast. So i called up to cancel my order, they didn't allow me to cancel, the man said "why you want to cancel the order, we will get charge back", and he hung up on me. I sent them to emails to cancel my order and without any respond back, but finally i got my refund. I've learned my lesson. For those like low prices, make sure you look at it before buying. I won't buy from this stupid store again. "
"SAVE YOURSELF THE DRAMA!!! DO NOT ORDER FROM THEM!!
We ordered a 50 inch plasma through priceline. We immediately got the "call to confirm your order" bait and switch to order the more expensive model because they were out of that model. We figured it was still 200 dollars less than the stores so we did. Here we are in the middle of April with NO TV, NO SHIPMENT DATE, NO TRACKING. Every time I called for shipping confirmation I got the run around, "they're so busy, they don't track ground delivery, yadda yadda". Well today I am on hold with pricemad RIGHT NOW, I have been transfered at least 10 times to cancel this order and I've been waiting to speak about it for 20 minutes!! What they don't know, is that I have disputed the charge anyway with mastercard while on hold. OHHHH!!! just got to talk to "BRIAN" the "manager". He hung up on me when I told him I disputed the charge. They said they'd give me a full refund, then hung up. I hope so.
Like I said, save yourself the drama. Buy local."
"As far as customer service goes, these guys are about the worst I have ever dealt with. They promise things that are not true, they do not return phone calls, they do not return e-mails, you are left on hold for up to an hour with no check-in or hold music, and they are all very good at transfering you to someone else to deal with. I tried to order a TV that they didn't have in stock. The salesman tried to get me to buy something else because he was more concerned about making a sale at that moment. I was then told it would take aout a week to ship to their warehouse and another week to ship to me. Well, after two weeks there was nothing. I would call and they would say it should be there in a few days, or it has already left their warehouse. Finally, after about a month of getting one dishonest answer after another, I finally cancelled the order. Customer service and honesty is something that you can't put too much of a price on. I would NEVER recommend anyone ever buying something from these guys. If they would have just said it would take 2 months to get one, or that they couldn' get one at all, I would have had more respect for them since they were honest. But, that never happened. Avoid Pricemad at all costs!!!"
"I ordered a plasma TV on 3/24. Called the next day to "confirm" the order. The gentleman I dealt with was very courteous and professional, and stated everything was in order. Later that same day I received an e-mail informing me that I had to call again to confirm the order. On the second call I got some character who tried to upsell me to another TV, and when I declined he stated that the price shown for the TV I wanted was BEFORE "the rebate". I said "What rebate?" "The one on the site" There is no rebate listed there" "Yes there is." "No, I print out every page and I guarantee that there is no rebate mentioned" "Oh..."
At this point, any warm fuzzy I might have had about this transaction evaporated, so I just cancelled the order and shopped elsewhere. Bottom line: Beware the follow-up call. It's simply a tactic to coerce more money out of you."
"Be careful with the bait-and-switch tactics this outfit uses. When you receive your "invoice" via e-mail you are requested to call to confirm your order. This is when the bait-and-switch is done. They will try to sell you another item and perfacing it's higher quality and a better price. Of course this isn't true. The switch item will be of lesser quality and be found for a much cheaper price elsewhere (a quick search on the internet will confirm this). It is my opinion that what they do could be considered wired fraud which carries a 20 year sentence for each count as codified in is codified at 18 U.S.C. § 1343. Beware when dealing with Jeff and Steve. They are great at misdirection and misinformation. Please for your own interest do not buy from this group."
"They answer the phone with a unprofessional "hello?". That should have been my first clue that this outfit is a bunch of goons in a Manhattan garage. They used the bait-and-switch to try to get me to buy an even more expensive TV and their "free shipping" could take as long as six weeks. By the time they sell you expedited shipping and insurance, their initial low price quickly goes away. Add to that the 20 - 40 minute waits on the phone, rude customer service reps and being phone transferred in circles - it's just not worth it. Bunch of crooks!! Run (don't walk) away! You have been warned."
"I only WISH I had read the reviews HERE ( I read 3 on another website that MUST have been written by the store) I ordered a Plasma on 01-07-08..as of 01-18-08 I still have NOT got it !!. Not only has my credit card been charged already but I already got my statment !
Once you place your order "customer service" gives you the cell number of the poor guy delivering it and wash thier hands of the whole thing at that point. I called 5 days in row and was told EVERY DAY that the TV was on the truck and to call the driver (ME,call the driver-ME,the customer who laid out $2000.oo) and 5 days the driver tells me Price Mad didn't give him the order. I will NEVER order again from them and if anyone knows of a classaction suit against them PLEASE let me know. Save yourself much grief and DO NOT ORDER FROM THEM EVEN IF THEY ARE A LITTLE CHEAPER."