"Ordered on Monday in hopes to receive the Piston within a week, called Thursday and item wasn't even processed through system!
Wouldnt help me out at all.
DO NOT SHOP HERE IF YOU NEED AN ITEM!"
"I find this to be very odd and contradictory to my personal experience. Had I read this information prior to ordering I may have not placed the order but I am absolutely glad that I did. I placed an order on Monday at about 4 pm for a couple of tires and selected the free shipping option provided. I received the order the very next day at about 11:15 am by UPS. That is less than 24 hours from the time that I placed the order. I was absolutely pleased and will do business with them in the future. I would certainly recommend to anyone that asked. THANKS POWERSPORT SUPERSTORE!"
"Buyers BEWARE!! These are ROADSIDE THIEVES! Powersport Superstore is selling items that require assembly and expect the buyer to pay extra for the assembly instructions. Although not shown in their product description, some items are not sent with assembly instructions. When I returned the item using their “Return Authorization”, they still charged me a restocking fee for an UNOPENED item. Thanks to Amazon’s investigative team, I later was refunded the difference that Powersport Superstore tried to mug me of. LOOK ELSEWHERE!! THE SLIGHTLY CHEAPER PRICE IS NOT WORTH THE HEADACHE."
"Ordered a saddlemen bag for my bike. One of the bags straps broke the first time I mounted it to my bike. I immediately emailed them and explained. The next day I get an email telling me they would be in contact with the manufacturer to fix the problem. I email them back to find out how long this would take because I have a trip planned. Again the next day they tell me they are at the mercy of saddlemen. So I email them again and explain that I didn't buy from saddlemen, that they are responsible for the purchase. I hear nothing by the next day, so I call them. They put me on hold and tell me they would email me a return prepaid shipping label and as soon as they get it back they would ship me a new one. Why did it take 4 days to tell me that? They could've done that from day one. I told them they could stick their bag up their ass and refund my money. I have already made a purchase from Dennis Kirk. I hope their company rots and burns. Their customer service sucks. SPREAD THE WORD!!!"
"Ordered 8qts of oil and got 7. They told me they remember putting 8 in the box i told them that if they remember that then there lying cuz i only got 7. The Stupid dumb ass Jason wrote me and said Im sorry,it was confirmed that 8 were shipped. Thats all he wrote.Y would i lie about one qt? These guys are lairs and i will be posting on all the forums! UPDATE!! They wrote me and said they will send the one i was missing! This is after i raised hell for 3 days but it seems that there is one guy there trying to make things right! THANKS SETH!"
"Don't buy anything from these thieves!!!! I paid for Next Day Air and they shipped it 2nd Day Air just to make a few extra bucks. They wouldn't give me a refund for difference."
"DO NOT ORDER FROM THESE MORONS!!!!
Jason is an idiot and so is the rest of the so-called "staff"
I placed an oder of almost $1000 and got the rudest and most idiotic treatment I have ever experienced in my whole life!!
I never ever experienced this situation in the 15 years I have been ordering items online.
I placed an order for ATV parts and they rejected my order TWICE! I even faxed them photos of my credit card, drivers licence and filled out some stupid forms. After all of that, I still got rejected and it took them about a month to reply back. Pathetic!
But Im SO SO happy it my order didnt go through actually after I seen all these bad reviews!
STAY FAR FAR AWAY!!!!! THEIR SERVICE AND COMMUNICATION IS TERRIBLE!!"
"I ordered a pushtube and mount for an ATV plow kit. I was charged for the products as well as shipping on the 13th. I did not recieve the pushtube until 1/23/12. The packing slip enclosed said it has both products. It did not. I left 4 voicemails and sent an email regarding the situation. I finally got a response via email 2 days later. It took threatening to report them to my credit card company to get a refund on the product. DO NOT USE!"
"I ordered from them on Amazon.com (where there rating are good) and they do not respond to any attempts to contact them. USPS delivered my package to the wrong address and the merchant will not even acknowledge me. All of there bad ratings on Amazon are followed by a rebuttal stating it was the customers fault, so I don't expect them to hone up to anything wether it was there fault or not.
My bad review is due to their customer service, I wish I would have read the rating here first.
Edit: After contacting Amazon they removed my review and another bad one posted this morning, my review followed amazons guidelines but was still removed (as did the other I saw). This leads me to assume that you can pay for a good rating on Amazon."
"Wow. Ordered a windvest windshield and paid extra for 2nd day air shipping on thursday, the 12th. The money was taken out of my account the following day, but it's now thursday the 19th, and thier web site is still showing my status as "processing". Ive left at least 5 voice mails asking for a return call and set several emails. No one answers the phone or returns calls. My calls tomorrow will be to the BBB. "
"No wonder they never answer there phone jason is the only in there and he is always talking to some one because there service is terrible and every one who falls for there trap calls them non stop. ive been waiting 4 weeks for a trail tech vapor for my ltr its on back order..go figure....and all the fake reviews on their website about how there service is so fast and unbeatable. is bull$hit. .com is by far the worst place to buy anything...even if u wanna buy nothing at all. dont buy it here ull never get it....."
"Horrible!!!! I ordered a rear rack for my four wheeler, the item specifically read "QuadBoss Rear Rack for Sport ATVs", but to my supprise when it arrived, it was a mounting bracket...WTF. No where did it say anything about a mounting bracket. I agree, I feel like these guys are a bunch a crooks. I wish I could have used an AMEX and I would have just disputed the charge. The return policy includes you pay the shipping plus a 10% restocking fee. I think I will use the brackets for target practice.
"
"DO NOT USE THIS COMPANY. The service is HORRIBLE. I ordered parts on Monday 1/2/12 and it was not shipped until Friday 1/6/12. This is unacceptable.I was charged almost $19.00 for shipping a 2 pound package. At that price I felt that I would have had it by Friday. I tried calling twice and all I could get was voice mail. I emailed them twice and never got a response. I can't beleive they are still in business. Tell all your friend to stay away from this business. DO NOT USE THIS BUSINESS. YOU--WILL--BE--SORRY."
"On December 26th I ordered a part for my snowmobile and it showed the part as in stock. Checking the status of my order it showed "processing" after 8 days the order was still processing. I emailed but got no reply so I called them the next day and got the infamous Jason on the phone. He said it was going out today and that because of the holidays it was only 4 business days. Apparently math is not Jason's strong suit because as of today it was 5. He said 4 days to ship an item was NOT an excessive amount of time. I told him if I didn't have a tracking number I would dispute the charges with my CC and refuse the package. I will never buy from these fly by night a-holes again. I'll pay an extra few dollars and order from Dennis Kirk from now on. This is the typical basement run business that stocks NOTHING and orders in as items are needed."
"Avoid like the plague
Purchased a rear rotor for my motorcycle online after calling to confirm the part was the right one. Sure enough the part number received matched but the rotor didn't fit front or rear. It took almost 3 weeks to receive it and after they received it back, charged me shipping and handling for the return. TOTAL RIPOFF"