"Similar issues as posted on this site. Ordered a set of fork springs on 3/27, item was "processing" for 5 days so I sent an email. Nick replied and said credit card data issue. Called him immediately on 4/2 and provided his requested info. Now it's 4/4, item is still "processing," credit card charge posted on 4/2. Another email to Nick, "sorry for delay...let me know if we can be of further service." Don't buy from them. I don't know if I'll ever get the springs."
"horrible customer service. will never do business again. I ordered an air filter for my 2003 z1000 and was sent one for a 93 zx600e. When i contacted customer service I was told I could at my expense ship the item back to them for a refund. They sent me the wrong item why should I pay shipping? I emailed 3 times with no response after this. Its been two weeks use another vendor whatever you do. "
"I agree with other reviewers and should have read their comments first. I purchased an item through this vendor's Amazon storefront and Powersport Superstore provided the WORST customer service of ANY vendor I've encountered over the course of 500+ items purchased through Amazon in the last few years. My experience in brief
* Product arrived on time, but of such poor quality that it was not safely usable
* Received an email directly from vendor to "ensure that your expectations were fully met," and asking for a 4 or 5 star rating
* I responded to the email explaining my disappointment in the product
* I was asked to return the product, and after indicating that the package was opened, the rep wrote said that he "notated [sic] the order to process a refund when received"
* I returned the product at my own expense
* They shorted me on the refund by docking a TWENTY PERCENT restocking fee and RETROACTIVELY CHARGING for outbound shipping "
"I ordered a pair of motorcycle boots and had to return because the size runs too big.There no hassle return and so called free shipping is a lie. I not only paid for the item to be shipped back I also was not refunded my full amount because they said they had to take the shipping off even though the shipping to me was suppose to be free. It cost me 27 dollars altogether to ship back an item that they would not exchange for a different size. "
"Any lawyers on this site, please consider your opportunity to make a case against these scam artists and their return policy. This has, by far, been the worst experience I've had in the entirety of my online purchases. They are corrupt and crooked and deserve to be taken out of business. My next stop is the better business bureau. My story: They sold me a windshield for my Harley via Amazon which was displayed as an opaque black appearance. It was no darker than a clear drinking glass so I shipped it back. They refunded me only 60% ($33.61 of $55.19) windshield because apparently I owed a restocking fee of 20% - the math is they took 40%. As fuming as that is, I talked to Nick from customer service who had the nerve to tell me that they did a refund because I got the correct windshield via part number; I then said if that is the case then the item was falsely advertised on Amazon. It was explained that the vendor provides the pictures of the item so it's not their fault. Lawsuit in progress....Stay away from these crooks."
"POWERSPORT SUPERSTORE is a joke. They are quite happy to take your money but shipping just does not happen. Customer service is non-existent. They do not deserve to be in business. No response to your e-mails. DO NOT DO BUSINESS WITH POWERSPORT SUPERSTORE. When I phoned them I was told if I did not like it I can cancel the order and they would refund my money. That is an insult. Judging by various forums a refund from them is also unlikely. Your money would be put to better use if you wiped your bum with it."
"I ordered a battery from this store that had a manufacturer warranty of 3 years. After 3 months, the thing was crap and I went to return the battery (suppose to be high-performance, caused more headaches than anything). Powersport would only offer me a new battery, which I didn't need because I had brought my bike to my mechanic who put a new battery in for me that actually worked properly. They denied me a refund (this battery is twice as much as the other liquid batteries that use acid) and also denied me a credit towards other merchandise, even after I told them I would most likely be spending more money had they given me a credit. All around really poor customer service, their internet site is impossible to navigate and just a bad retail outlet. Will not be shopping with them again."
"Horrible customer service, evades questions then does nothing to help customer. FedEx did not deliver my order as promised but Powersport would do nothing to help address the issue. It also refused to file with FedEx to refund shipping charges even though FedEx told me it would refund then, but the shipper not the receiver has to start the process. My last order from Powersport..."
"Purchased an item for my ATV on their website. A picture of the item was clearly displayed on the product page. The product I received was an entirely different part than what was pictured. I called customer service and they told me they can't be responsible for all the pictures on their website and they can't offer a replacement."
"Horrible experience. I placed an order on 11/29 to find out on 12/13 that "the processing computer has a glitch and the order was not processed". But they took the money out of my account immediately. I asked how long it will take to get my order and their answer was "I don't know". I asked to expedite my order due to their internal error and received a "you didn't spend enough for us to do that" answer. I cancelled the order due to their lack of professionalism, lack of operations and lack of customer service. This company is not recommended! I look forward to seeing how long it takes to get my money back. "
"Horrible Experience! Orders a part 12/6. Checked the order status everyday to see when it would be shipped. 4 days later still said that my order was processing. Called the store directly and got a guy who sounded like not only didnt he not care about customer service, but that he had no idea what he was doing. He said that it would be shipped the next day. Friday comes and I still have no package and the order still said processing. Called today and guy once again acted like he didnt care. Told me my order got "lost in transit" and there was nothing he could do. I asked if he would re mail me a new one and do 1 day delivery for the inconvience (since i had already planned a trip for my fiance this weekend that he will now be unable to attend) and he straight out said NO. So i aked to speak with a manager. He was equaling uncaring and changed that story to tell me that that part is no longer available and he cant do anything about it. I asked for a full refund and hopefully will get or i will be calling back again. I will NEVER order from this company again. I believe in customer service and honesty. This company has either of those!"
"AVOID THIS SELLER AT ALL COST!!!
I ordered a brake line from this retailer and 17 days later it still hadn't arrived. I called to check on the status of my order and they said that the tracking info said it was lost in transit and asked if I wanted them to reship or refund. I asked for the tracking number the rep had checked but he said he didnt have one. How do you know it's lost if you dont have any tracking info? I told them I wanted a refund. He said he issued it at that moment but refused to give me a confirmation number. Here we are 3 days later and still no refund. Bad business.
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"Horrible customer service. Sent me product that was supposed to fit my motorcycle. It did not. The adapter cost the same as the part. Returned it. And they are now saying they did not accept it. Total bum company."
" Poor returns service. Will not refund for the wrong item sent????"
"You can tell the quality of a merchant with how they deal with mistakes. I ordered two items, brake lines, front and rear. I received brake lines. The front was correct. Instead of the rear I got another set of fronts for a completely different bike. When I called I was told they would send the correct one AFTER I returned the mistake, but if I wanted it faster to order another one and they would refund me when they received the wrong one in return. I WILL order the correct one because I don't have the time to wait for the exchange, but will order from somewhere else. The one that I was sent by THEIR mistake I will sell myself because it's worth twice as much as what I paid for, for the correct one. It'll be like I got it for free and their *return policy* not only cost them the profit on the wrong part they sent, but a customer as well."