"I ordered a 25k gallon salt water chlorine generator. The u it came with a 3year warranty after being plugged in for only 2 days the unit stopped working. I have called 3 times and emailed 3 times with no response. Don’t count on them ever helping you after taking your money."
"I order a part on july 1 st. It was supposed to be here in a week. It is now july 24 and they are telling me it wont be in till august. They have ruined my whole summer. Terrible customer service. "
"Contacted pool parts to go/Blue Torrent about a pool pump replacement. The product was a defective piece of junk that didn't work. Tried to get a replacement part that turned out to be impossible, they wont even provide a return shipping label for their junk parts. Customer service is nonexistent. The employee's are clueless and rude dropping F bombs like they're hanging out at a bar. Avoid this fake company like the plague. You will only be ripped off by a New York scam artist if you try to order anything off this website. "
"I ordered a gasket for my pool, which I could not run without it, on a Thursday. I paid for Expedited Shipping (1-3 Business Days). I should have had the part delivered on Friday or Saturday, since I ordered before noon. A week went by and I still did not have the part and ordered it from someone else on a Sunday and received it Monday afternoon. I contacted Customer Service the following Thursday that I did not receive my order and just to cancel it, since I did not need the part anymore. The Customer Service Department contact me back and said that it was delivered. It was never delivered, because I was watching for the part and my Husband did not see it arrive either. I contacted the Customer Service Department, once again, and told them I never received the delivery and I have never heard back from them. I will NEVER order from them again. Now I am out the cost of the part $23.00 and the Expedited Shipping I paid $18.00 for. "
"I ordered a basket from this website after I ordered it at poolcenter.com and they finally told me it would have to be shipped from the manufacturer. Poolpartsonline said they had it in stock. Come to find out after I ordered it they told me it would be 10 business days. Who can wait that long for a part when your pool is down in the summer? The worse part it took 3 emails to them to get that answer and issuing a refund took another week to show up on my credit card. Being annoyed I started reading reviews and saw this as a trend. Then I googled pool parts and after a little research I found that these two sites plus several more are all registered to intheswim.com. Then I compared pricing on all of the sites they own and they all had different prices for the same items. What a joke. I will use inyo pools from now on. More money but they have better reviews and appear to be who they say they are and honest. "
"I ordered a spa light. Never received a confirmation email. I emailed the company multiple times and would get a, "We'll contact the warehouse and get back to you" which they never did. I finally filed a complaint with PayPal and they never replied to PayPal. Finally PayPal issued a refund...for a part that was never shipped, nor did they intend to send it."
"Purchased a Hayward Park for my above ground filter with expedited shipping. Did not receive my part. Customer service is non-existent. You cannot talk to a person. I will never buy anything from them again."
"Ordered some parts. Got an email it was shipped with a tracking number. It was never shipped, only a label was created. 2 days later I asked why it didn't ship and they said it hasn't gotten to a UPS tracking location yet. 2 days after that it still hadn't shipped. I emailed and go no response. After 2 more emails and no responses, I had to dispute it with my credit card company and PayPal. Turns out they never shipped the part...no apology, just a refund. Horrible customer service and no number to call. DO NOT DO BUSINESS WITH THIS PLACE."
"Three weeks to get pool pump motor.pool was full of algea in three weeks never again no phone contact just email.buyers beware ."
"No response from seller regarding shipping info and order status?? Took my money very quickly though. Many other sellers to choose from to use this place again. "
"worst service ever and they don't have a phone number to call them, never buy from you again"
"I ordered a mechanical timer for my aging hot tub. They were one of a few online sites to offer the part. The transaction went very smoothly. They shipped quickly. The part was correct. It was as described. It worked. I will definitely shop here again. "
"I ordered the wrong part because I read the diagram wrong. Contacted them, got a RMA# the next day, and ordered the correct part. Both parts arrived quickly, and they responded promptly to every email I sent. I would use these guys again. Their prices are competitive, and their customer service is great."
"Defective part arrived. I had to pay shipping to return after waiting 2 days for RMA #. 3 weeks and still waiting on refund.
NEVER AGAIN!!!!!!!!!!!!!!!"
"I ordered filter parts and a ladder thread for our HOA. Prices are very competitive. Shipping cost are ok. Oder was sent the next day and received within the same week. Overall very satisfied."